Samplrbeauty zero customer service
Samplrbeauty - no customer service whatsoever. Delivered my stuff minus one product. Emailed them countless times and no response. Scammers.
Don’t touch these people.
18 November 2025
Unprompted review
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Company details
Information provided by various external sources
Explore Sample Beauty. Specialising in Ultra-Pigmented Eyeshadow Palettes and Super Sparkly Pigments. Providing Products to Fuel Creativity. Multi-Payment Options. Order Now and Get Free UK Shipping Over £30 & Free International Shipping Over £50.
Contact info
Bought some make-up products from…
Bought some make-up products from Sample Beauty (& Beauty Bay). I received several email from EzClear that asks me for a fee of $16, but the total of my products is only $30. The email has all my personal info SB have confirmed in their email that EzClear is indeed the agent of their courrier, and they asked me to pay the fees.
However, I have called Post Canada 2 times, EzClear has nothing to do with them. They haven't heard of it, there is absolutely no handling/admin/custom fee, none. The item is already with Post Canada and cannot be handled by another individual or company. Post Canada said my package will soon arrive in the following days.
THEY ARE SCAMMERS. DO NOT believe SB or EzClear.
6 June 2022
Unprompted review
Poor customer care
I ordered a palette from them and it didn't arrive. After contacting them through social media and email several times, I got a response. They asked me to provide details about the delivery, which I provided them with. I then heard nothing from them, even though I contacted them again. I had to raise a dispute on PayPal and they didn't even respond to me through that. It was only after putting a review on social media that I was asked to contact them. Nearly 6 weeks after I originally had! They said they were investigating it and proceeded to ask the same questions again. Several people sent me the same email too. This went on for a while until they mentioned it had already been dealt with through PayPal. This was something I mentioned in the original emails to them when they finally responded.
Shocking customer care.
They even deleted my review from their website so that they would have the 100% reviews they rave about.
Spend your money elsewhere; they don't deserve it.
10 November 2020
Unprompted review
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