Saltire Candy Reviews 486

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting how the sweets evoke nostalgic childhood memories with their authentic taste. People also appreciate the wide selection of sweets available and the ease of the ordering process. The delivery service is frequently mentioned as fast and efficient, with products arriving well-packaged. However, some people experienced slight delays in delivery, with one instance of a parcel going to the wrong place, though it eventually arrived safely. Additionally, while most products are highly enjoyed, a few customers found certain flavors, like the coffee macaron bars, to be lacking in taste.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the fast and speedy... See more

Quality

Clients share positive opinions on quality. Many customers describe the sweets as delicious, amazing, and... See more

Order

Reviewers mention positive feedback about their orders. Customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic choice of sweets, I miss a boiling. I havent had rhubarb rock in years, took me straight back to my childhood. Well packed, got here whrn they said it would. I'm going to enjoy savouring all... See more

Rated 5 out of 5 stars

Well packaged absolutely delicious products which I cannot get in England , such as the fab Irn Brew macaroon and the tablet !! Love love love !!! Good prices aswell .

Rated 5 out of 5 stars

Sour Plooms Superfast delivery. Very well packaged. Exactly what I wanted. Great price. Fully recommend and will definitely buy from again. Thank you for a great online shopping experience

Rated 5 out of 5 stars

Ordering was easy - website excellent - easy to view what’s on offer. The sweets were delivered and are the best tasting butternuts I’ve had in years! The packaging and the jar were first class. So ve... See more


Company details

  1. Confectionery

Written by the company

Saltire Candy the online Scottish sweet shop


Contact info

4.8

Excellent

TrustScore 5 out of 5

486 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great products and great customer…

Great products and great customer service

I.placed an order and pushed wrong thing .I said I'd collect when I meant I wanted it delivered. I sent them an email and straight away they got back to me saying no worries .they sorted the mistake I'd sent my sweeties FREE of charge .Was very impressive. Would definitely recommend without hesitation .

14 November 2023
Rated 1 out of 5 stars

Took ages to be delivered and when it…

Took ages to be delivered and when it did the sweets themselves are not very good

24 October 2023
Saltire Candy logo

Reply from Saltire Candy

We are sorry you aren’t satisfied with our service on this occasion. Your order was applicable for free shipping which has a 2-4 working day standard delivery timsescale from dispatch. Your order was dispatched on Monday 23/10 and arrived on Thursday 26/10 within this courier quoted timescale.
We are sorry the products weren’t suitable for you, your order contained many of our best sellers which we have numerous 5 star reviews on trustpilot for. Could you please email us at sales@saltirecandy.com and we can investigate this further for you.
Kind regards
Saltire Candy

Rated 5 out of 5 stars

I ordered more of the sweets I love and…

I ordered more of the sweets I love and have missed buying. They arrived well packed and in great time. My only 'complaint ' and it is very minor, was that a bag of summer fruits had a split in the bag and the contents were quite soft and the colours has run into each other. Apart from that, I am looking forward to enjoying the rest of my order. Thank you, L

24 October 2023
Saltire Candy logo

Reply from Saltire Candy

Hi Lesley

We have located your order and sent you a replacement item for this damaged item. It shall be with you shortly 😁

Saltire Candy 🏴󠁧󠁢󠁳󠁣󠁴󠁿🍬

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