Salt and cleanz Reviews 1,146

My order for block salt was placed on March 30th, after 8 days I asked when I might expect delivery, no reply and asked again after two more days, no reply, then phoned four more times and was told someone would call me. I then contacted my bank to retrieve my payment. Last time I deal with this company.

I don’t understand why you are requesting a rating. I placed order on 13th March and it has not yet been delivered! I called last week and someone promised to get back to me but didn’t. I subsequently sent an email but have not received a reply. I’m not impressed and would like to know when I can expect to receive my order.

Awful , paid money heard nothing, don’t bother

I've ordered some salt around a month ago and haven't received anything. After emailing and calling over a number of days, still no response.

Have used company many times before and been pleased with service, their Salt prices are very competitive.
Unfortunately, this last order has been problematic, I ordered a year's supply which has previously been delivered in 7-10 days. Three weeks later still waiting.
Phoned helpline number two days running who, although very polite, were unable to put me through to right department but took my contact details and was told someone would call me, still waiting. Running low on Salt so was forced to purchase a small amount from Amazon, free delivery tomorrow and not much difference in price.
Hopefully salt will appear sometime soon !!!

Ordered on 06:03.26 10 working day delivery and today 27.03.26 still waiting on delivery , rang 3 times and still no reply

I have used this company for years .Never been a problem in the past as I order yearly. But will never use them again !! Placed order on the 20th February. 10 working days was quoted which is fine . So after a month of no delivery and no updates emailed . No response . Called the number numerous times and was told I would get a call back . Never happened. Instructed credit company to claim back which they are investigating. In the mean time I have ordered block salt via B&Q and I received in 3 days!! Same price. So I think the company need to look at themselves here . You are going to loose a lot of business. Especially as I now read the reviews and there seems to be a common theme in the last year

Tried to buy salt blocks, took the money via their website, never delivered, I sent 2 email chasers, they never did anything.

Avoid this company! After nearly a month of waiting for my order and being ignored via email, I’ve given up. Communication is non-existent and the verbal updates provided over the phone are empty promises. It’s a shame as they used to be great, but I’ll be taking my business elsewhere from now on.

Still waiting for delivery after 16 days. I just wanted to know when to expected delivery, but the company is not responding to emails or phone calls. They have banked my payment but I am worried I have either been scammed or the business has ceased trading. Having received an excellent service over 6 years, I am now very disappointed with Salt & Cleanz.

It took almost 3 weeks to get my delivery, that is after I chased it up

I am very disappointed with the service provided. I had ordered some salt on 25/01/26 and payed a total of £90 - it is currently 27/02/26. I am still waiting for the supply and have contacted the company multiple times, I am yet to be given a proper response. I ended up asking for a refund on the money and even that has not happened yet; still they continue to send several emails asking to complete a survey. I have been waiting for a month and am extremely dissatisfied.

Good service delivery time was reasonable

I’ve dealt with this company before with no problems but this time has been a dismal experience. We placed an order for £300 worth of salt six weeks ago, but it’s never been delivered. No idea why as the sales office staff never answer the phone and simply don’t respond to emails. As per other reviews the receptionist will offer a call back but don’t hold your breath as the calls will never materialise. Eventually we’ve had to get our credit card company involved to claim the money back. An utter shambles of a company.

NOT DELIVERED. No response to phone calls or e mails. The 10 day delivery time is a joke, ordered on 5.1.26.
We will try one more time for a response then will dispute payment through credit card if no joy.

No notification of delivery. Called customer service multiple times and no call back. No reply on WhatsApp or email for days.

They didn’t deliver my salt even after 22days and didn’t bother to email me when I emailed them twice and tried to ring them and their office also left a note for them to ring me back but nobody contacted me in any way

We placed an order for 25 blocks of Harvey salt bags on 21 December. Have chased team several times regarding an update on when we would receive the order but no response at all.. paid £210 and been over a month and they have just not responded back will now raise a fraud and charge back from bank. Absolutely a joke.

Slightly disappointed this time round as the delivery arrived without notice and we were away. On our return, a few bags had gone walkies and trying to move the remaining 17 bags from the front drive to the shed on the back garden was difficult.