Salt Mobile Reviews 

Salt’s Home Internet is by far the worst I’ve ever used. The connection constantly drops, and the speed is nowhere near what they advertise. Streaming, video calls, or even browsing are nearly impossible during peak hours. I contacted support multiple times, but they were unhelpful and often blamed my devices instead of fixing the issue. The router they provided is cheap and unreliable. I regret switching to Salt and will cancel my subscription as soon as possible. Definitely not recommended if you rely on stable internet

I just got a call from +41 44 505 45 66. The woman wanted to sell a fast internet installation at my place. When I said I wasn't interested she just hung up on me. Very rude. I have had scammers being more polite.

Before I bought salt, I researched and did findings . Yesterday I bought Satl S60 ProThe features on the phone absolutely meets my criteria and my work . The phone is awesome. I love the heavy-duty style and glass at the back. I hope most people can stop comparing phones and start to experimenting..the features has integrated with the current technology which makes life so simple and convenient using The Salt.

Salt you did your part in the phone and communication Develpment. I wish to be an ambassador for Salt.

I have received a confirmation that my subscription has been changed yet the old subscription is still valid. I have been waiting on the line for ages and nobody knows how to help. Call back service means they cancel the call if you don't pick up in 5 seconds. Truly bad customer service.

My internet hasn’t worked for almost a week, no one is willing to help! I am paying for nothing. AVOID

Slow provider of fast internet.
The salt was extreamly late in delivering my internet connection after 10 days from contract start the internet does not work. When the contract was signed i was ensured about seamless transition to salt with faster internet. It is not seamless nor faster.
I do not recommend salt

I went on holidays in Switzerland and bought a salt SIM card for me and my partner for a month.
Salt tried to charge us the next month and I’m still fighting with them as they add 30chf every 15 days to the invoice.
Worst business don’t use them. :(

I am truly shocked by the dishonesty of this company. They offer you a new subscription and tell you it’s fine to sign up early, assuring you that you won’t have to pay anything extra. This is a lie—you end up paying for both! Additionally, they offer you these speakers, which you are also charged for, even though they claim "it's a gift". This time, they even offer you two. Now, if you want to cancel all of these lies, you, of course, have to pay! Furthermore, the mobile connection is really not great! LOOK FOR ANOTHER MOBILE PROVIDER!
At least, the lady in the call center was very patient in explaining my options and what we could do (she deserves 5 stars for this). This is the only reason I am not giving only 1 star.

They will prolong your contract without asking and lie about the fees. I subscribed to a 24.99 CHF/month plan with an additional payment of 40 CHF/month for the mobile phone for 2 years. However, in my contract the fees are simply listed as the total amount – 64.99 CHF. After the 2 year contract expired, no notice was given and they kept charging me 64.99 CHF for 3 months (due to a 2-month contract termination rule) and charged me 50 additional francs to suspend the contract

everything about this service is annoying. Im in the holidays and because these people can't do shit. I can not get my 2-factor-authentification sms. shit

Salt consciously misleads its long-term customers. I have been a loyal customer for over 8 years, with two mobile phones and Salt Home.
Recently, I was offered the Europe XXL plan over the phone for CHF 79/month, supposedly just CHF 1 more than my current plan. However, when I checked online, the exact same plan was clearly listed at CHF 50/month. Naturally, I chose the online offer instead.

Frankly, I should have cancelled everything right then. It is deeply disrespectful to approach loyal clients with worse deals than those publicly available. This kind of practice damages trust and reflects poorly on your brand.

I am tourist in switzerland and I was looking for a sim to use internet then a guy in a shop in Geneva sold me this sim without telling me about any contract. Guess what the contract is for One year which i got to know myself later when i logged in to their app after realising i have been trapped in a big SCAM. The hell they do how can they do contract with a tourist without actually telling clearly about the contract and its for a year really ? I clearly told him i am travelling to europe and just want a sim for internet connection for a week. There is no option in app to see what was the contract or any email recived about the terms and conditions. The guy just asked to sign for activation and i did, never thought of a contract and I gues never in my life i have heard of getting a contract sim ? WTF. I emailed them, called them no one is willing to really help.

After being a Salt Fiber customer for many years and paying the company several thousand francs I decided to switch to a cheaper provider providing the same service. My Internet service from Salt was supposed to end on the last day of January at midnight. Guess what: already at 14:00 Internet stopped working and when I called support they said "sorry, we cannot do anything because this was done by our subcontractor but you will be compensated". So I basically paid for the service but Salt did not deliver (and my new contract was only starting the next day, which caused me some trouble). Needless to say that no compensation was provided and Salt Fiber support later claimed in an email that "The deactivation was carried out as scheduled on 31.01.2025 at 23:59.", which was clearly not the case and was also confirmed by their own support on that deactivation day. Thus, Salt behaved unprofessionally on both counts: disconnecting the service incorrectly and also not honouring own promise of compensation. Further they demonstrated they don't care to have me as a customer. Will never be back and advise others to switch to lower-priced offers.

Don’t use Salt. Really. It’s very shitty and slow and the internet crashed so so often. Don’t use it! At all cost! I have a 80 CHF subscription and it’s very shitty. Even shittier than Wingo that costs like 30 CHF per month!

I called the Hotline some time and they answered very rudely. Really really rude. And they made me pay 130 CHF more for what I already paid, saying the payment is not saved on their system. Not only the hotline service is rude but also if you go to their stores. Their expressions and attitude are so mean and not friendly at all

Also. I would not recommend Salt at all.

horrible customer care, completely unhelpful when i asked for an explanation for my high invoice. cant cancel this contract and i regret it. crazy fees and the worst coverage on the road

Terrible customer support, contract prices have gone up, tried to get an explanation and all they did was get angry/frustrated with my questions and ended up hanging up on me without me being able to get my message through . I will definitely not be renewing my contract with them .

Raise price out of nowhere. Customer service is incomprehensible. Fine print on the contract is borderline criminal

Brutal fees for the simplest things - 2 euro per minute when calling to Germany from Switzerland is INSANE

Never buy a phone from Salt. They neglect to provide any warranty if it gets broken. They send it to some whoever repair center, and these guys they always turn it down if they see a single small scratch on the phone. They blame you and they say that you broke the phone and not entitled to get any warranty. They dont send the phone to the official repair center like Samsung or Apple and they scam you with the warranty. So you can spend 1700sft for a phone and if you get a deadpixel, for them you are responsible of it.

Also, I have total unlimited 5g data plan in Switzerland and now they are lowering the speed because I used too much data (only 3GB this month). The phone was downloading at 5G and now all of the sudden the connection dropped to 4g. Salt should not operate anymore in Switzerland, they start to do things of third world countries.

Horrible customer service. Simple case - try to exercise my right for 14 days withdrawal for the contract, if it was signed through Salt call service sales. Salt is ignoring the request, telling me all possible reasons why it is not possible even though it is written on their contract itself. Once you are in, they will do all possible, legal and not things to keep you in. Watch out. Swisscom is so much more customer-friendly, even if a bit more expensive. Next time i rather pay a bit extra but save my time, nerves, stress..

UPDATE 13 March: following the reaction from Salt Social media services, i have sent them an email with all the "tickets" estabslihed with their customer service since 12 February (for which i still have not heard any reply from the customer service). I will keep here updates on further developments.