Worst company in Switzerland, they’re bringing shame on the country! What they do is borderline scamming! The most outrageous thing is that when you need something, you can barely get in touch with th... See more
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the internetbox they gave us and we pay and we are stuck in a contract in is broken. i wanted a replacement, so i called. the most incompetent lady on the phone tried upselling me on higher monthly pr... See more
Company replied
I went looking for home internet and a mobile line. I was very specific when I mentioned that I wanted the cheapest option. In the end, I was scammed in one of their official stores: they were... See more
Company replied
Piece of shit of a service. The internet etc are sort of ok but try calling them. 1) you will wait for and hour 2) you will get transferred to a an Indian call center where only one in 10 peopl... See more
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Company details
Written by the company
Salt stands for offering innovation and premium products at attractive prices in the Swiss telecommunications market. An outstanding mobile network (Connect, 2026), Switzerland’s best broadband performance (Nperf 2025) and customer-centric service ensure an outstanding experience for its business and residential subscribers. The company’s services, as well as its fixed and mobile networks, have received repeated awards: best universal provider for residential and SME customers (Bilanz, 2026), outstanding mobile hotline test (Connect 2025), very good mobile network (Chip, 2026) and winner regional fixed-network providers with "outstanding" rating (Connect, 2024). Based in Prilly (VD), Salt has two additional offices in Biel and Zurich. The company employs more than 1,000 employees and serves more than 1,800,000 postpaid mobile and over 300,000 broadband customers across Switzerland. Salt currently offers 99.9% population mobile coverage.
Contact info
Avenue de Malley 2, 1008, Prilly, Switzerland
- socialmedia@salt.ch
- salt.ch
1.3
Bad
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible store employees
Good evening. I have called today about a faulty home net. The customer service on the phone was amazing. I thought it would be faster to get a new cable in store so I chose that option. On the phone I was told I could go to any nearby store. I went to westside. I politely went in, showed the E-Mail and instead of getting a polite reply he huffed and puffed in my face!!! Said they have no cables. I told him that behavior is extremely rude and went. I went to all stores in Bern, none had the cable.
I wish you employed more professional people in stores instead of arrogant youngsters.
We had many interruptions in service, our network would randomly disappear but they'd always say everything is fine.
I gave two stars because of the new hotline help. I had to call three times and they were amazing.
29 November 2025
Unprompted review
Reply from Salt Mobile
Hello Jenna, thank you for your review. We are very sorry to hear that you had a negative experience in one of our Salt stores. Customer satisfaction is our highest priority and our sales staff are trained to treat customers with respect and professionalism. We regret that your experience did not reflect this. We will gladly take your feedback on board and forward it to the relevant department. If you need support or have any further questions, please do not hesitate to contact us by email at socialmedia@salt.ch and we will be happy to help you. Kind regards, Sarah
If you are considering signing a contract with Salt, take a deep breath, count to 100 — and then don’t sign anything.
1. They have you sign a contract without clearly informing you that you will be bound to a two-year commitment.
2. During the contract period, they increase the price, claiming the adjustment follows inflation and is therefore legal.
3. After verifying, the price increase is not actually legal.
4. They do not allow you to terminate the contract unless you open a case with Ombudscom.
If you are considering signing a contract with Salt, take a deep breath, count to 100 — and then don’t sign anything.
23 November 2025
Unprompted review
Reply from Salt Mobile
Hello Andrea, thank you very much for your review. We are sorry to read about your dissatisfaction and regret that you would not recommend us further. The contract duration is communicated to every customer during the contract conclusion. It is also clearly stated on the contract, which in your case was signed on-site.
In recent years, Salt – like many other companies – has faced a significant increase in operating costs. For this reason, we decided in March 2025 to adjust the prices of our mobile subscriptions. This price adjustment was communicated to all our customers in writing as early as January 2025 and therefore announced in advance. The adjustment is justified and in accordance with our terms and conditions. We are truly sorry to have lost you as a customer and wish you all the best for the future. Kind regards, Sarah
Absolutely Crap
Absolutely Crap. They are rude, try to disobey the law and have a really bad Speed. Was customer of UPC was also unfriendly but fast and stabile. They deserve negative Stars.
15 November 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your review. We are sorry to hear that you had a negative experience and are dissatisfied. Could you please describe your concern in more detail? If you need assistance, please do not hesitate to email us your number and further information about the issue at socialmedia@salt.ch and we will be happy to help you. Kind regards, Sarah
Worst experience ever.
The salesmanager in the call told me in the new offer I would've had minutes in EU included for free... So I called my family in Italy. What happened later? They sent me an invoice of almost 400 CHF for the minutes.
They didn't give me any registration of the sales call, inventing some excuses. I just paid the invoice but now I will change operator.
Edit: the sales woman who called me didn't mention anything about the difference between entry calls from Europe to Switzerland and calls from Switzerland to Europe, clearly cause she just wanted me to close the contract. I am so disappointed with this company, today they also called me asking me to upgrade my plan. They're just want to close deals, zero focus on the customer's experience.
10 November 2025
Unprompted review
Reply from Salt Mobile
Hello Giuseppe, we regret to hear about your negative experience and apologise if there has been a misunderstanding. However, as you yourself describe, you were informed that calls within the EU are included, but not calls from Switzerland to the EU. These are two different services that must be clearly distinguished. International calls from Switzerland to other countries are not included in every subscription and differ from calls within the EU when you are there yourself. As international calls are not included in your subscription, they were charged accordingly. We offer various subscriptions that include different services, and each customer can decide which subscription best suits their needs. We hope that you now have all the information you need about your subscription and that we can continue to count you as a Salt customer. Kind regards, Sarah
Deceitful advertising
I received a call from Salt, in which the salesperson said they no longer offer the same package, but I could subscribe to another subscription that has "exactly" the same thing as what I had before. After I subscribed to this new package, I found that the 10 GB Travel Zone was gone (during the call, I asked whether it would still be there, and the salesperson confirmed it would be "exactly the same"). I contacted Salt and the customer service simply replied that they no longer offered that, and suggested me to upgrade to a more expensive subcription that included Travel Zone data.
22 May 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your review. We regret to hear about your negative experience. Please send us the issue described here and your number via email to socialmedia@salt.ch and we will be happy to look into it and to find a solution. Greetings, Sarah
I truly wish I could give less than one…
I truly wish I could give less than one star for them. It is unacceptable in 2025 to have a company that says "we don't have time" to send a written confirmation of cancellation. Stay well away, if you can.
5 November 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your review. We regret to hear about your dissatisfaction and your decision to terminate your contract with us. When a cancellation is registered, every customer receives confirmation via text message. If the cancellation is not made directly through customer service but via porting, confirmation of the cancellation will also be sent in writing via text message. At Salt Home, confirmation is sent by e-mail. In any case, written confirmation is provided, but not for every service via e-mail. Nevertheless, we are grateful for any feedback that contributes to our further development and we hope to welcome you back as a Salt customer one day. Best regards, Sarah
Don't accept their phone counteroffers - they lie
I've been a client to Salt 10 years. It was the cheapest at that tiime and works overall ok.
However, last month the deadline to cancel my contract was approaching and I found alternative offers with other companies that were better for the same price. I called Salt, and they put me in contact with customer care to make a counteroffer. They offered me better conditions (monthly contract and Europe and Travel zone for the price of Europe zone only), so I accepted.
So far so good. But not really. First, I didn't get any confirmation. A bit worried, I called them again, and they confimed that they saw this offer, but that they couldn't send me the contract until November because I was switching from a yearly to a monthly contract. I wasn't very happy about it, but ok.
Mind you, by now, my cancellation period had passed, so if I quit, I need to pay a fine. That's exactly when their representatives start calling me, several times per day, with their "offers". I tell them that I already had an offer, a better one that what they were offering, but they "don't see it in their system". So at the end, I felt that I could only accept the new bad offer instead of having to pay the full price.
TL;DR: I wanted to change companies, Salt issues an equivalent counteroffer by phone, without any written document. After the quitting period of the contract passed, they claimed that the offer didn't exist and I had to take a worse one.
5 November 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for sharing your experience. We regret that you had such difficulties renewing your subscription. Please send us the request described here, your details and all information about the call during which the offer was discussed to socialmedia@salt.ch, and we will be happy to look into it. Kind regards, Sarah
Ver bad network and bullshit mobile network
The worst network and bullshit mobile network. Doesn’t work. I feel I am in west africa in Switzerland
2 November 2025
Unprompted review
Reply from Salt Mobile
Hello Hasan, we are sorry to hear about your difficulties. We invest heavily in expanding our network and strive to offer the best possible service and quality at the best prices. However, certain limitations or short-term disruptions cannot be completely avoided. In recent years, our network has been rated ‘outstanding’ on several occasions, and we guarantee that our teams will continue to work hard to provide the best possible experience. If you have any issues, please feel free to contact our support team on 0800 700 700 and we will help you. Kind regards, Sarah
N1 Slowest internet provider in Switzerland
Honestly, don’t fall for the marketing ploy they have the slowest data and internet speeds in Switzerland. They barely have coverage in most areas in Switzerland even dense urban areas.
I’ve been in the army and have been in various areas in Switzerland. My comrades with different mobile carriers in EVERY situation had better data, meanwhile I was struggling to even load a Google page. Should’ve seen this platform to understand how scammy this company can be. DONT advertise fastest internet speed if you can’t back it.
31 October 2025
Unprompted review
Reply from Salt Mobile
Hello Lucas, thank you for your feedback. We are very sorry to hear that you are dissatisfied with our services. Customer satisfaction is very important to us, and we strive to offer the best possible quality in terms of service, value for money, and network coverage. We work hard to provide our customers with the best possible experience, and our efforts have been recognised with several awards in recent years. We continue to invest heavily in expanding our network and do our best to meet current requirements and anticipate future developments. Nevertheless, certain restrictions or short-term disruptions cannot always be completely avoided. If you need any assistance, please feel free to contact our hotline at 0800 700 700. Kind regards, Sarah
Penalty for nothing
They just gave me a penalty for nothing. They made a stupid payment system and counted my payment for the next month (from their hot-line explanation). It was paid with their my.salt portal and you just sending an ammount, you can`t choose the month. It`s fraud!
P.S. For the Salt answer: no any SMS was received about the payments, I described your hotline explanation of situation - he said I paid for next months and I have penalty for previous month, also I should be thankful that I have penalty for June only in August, while already paid for July and August. And sure I can have a discount and penalties will be deleted if I will sign new contract! Fraud!
25 August 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your review. If you log into your customer account, you will find a detailed overview of any outstanding amounts. You will also see all invoices and payments that have been made, along with the date. If you have several outstanding and overdue amounts and make a payment, the overdue balance will always be settled first.
Reminder fees are only charged if the due date of an invoice has not been met and the invoice has either been paid late or not at all. Before these costs are charged, each customer is informed of the overdue amount free of charge via SMS. If payment is still not made, reminder fees will be charged. I understand that such fees are annoying, but it is the customer's responsibility to meet the due date stated on the invoice. Kind regards, Sarah
Customer service is an absolute disgrace stay AWAY from this company
I have been a customer with Salt for many many years. My newest subscription is for 2 years this will be the LAST.
My previous subscription there an iPad mini included it never arrived. 2 years ago still waiting.
My newest subscription include an iPhone 17 the subscription was made on the 5th of October 2025 today the 24th of October 25 I decided to call the so called customer support.
Got in contact with someone who sounded like they just woke up, and was informed that the phone has a delay for 3-4 weeks……Had this been mentioned before I made the subscription. My patience would have been accordingly.
I think the customer service is an absolute disgrace and SALT brand them selves as the best internet provider in Switzerland. Who ever woted this must be deluded.
Shame on you SALT.
As already mentioned this will be my last ever subscription with this company.
24 October 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for sharing your experience with us. We are very sorry that it was negative and that you are dissatisfied. Your reaction is completely understandable, and we understand how annoying it is when there are delays in the delivery of your new device. Generally speaking, the devices are available, but unforeseen circumstances can cause delays in delivery times at the manufacturer. As a result, we are unfortunately not always able to meet the delivery date. Unfortunately, we have no direct influence on the situation in such cases. Nevertheless, we do our best to meet delivery times as closely as possible and to process shipments as quickly as possible. We sincerely apologise for any inconvenience caused. If you wish, you can send us your enquiry and your order number by email to socialmedia@salt.ch. We will then be happy to check the status of your order together. Kind regards, Sarah
Complete scam
Complete scam. Even though I stopped with the contract process, they somehow made a contract without my consent and started sending me invoices.
Their customer service says totally wrong stuff and wastes your time. NEVER USE THIS SERVICE.
Your contract division should be well aware of the practice to making a contract without proper ID verification completed.
11 July 2025
Unprompted review
Reply from Salt Mobile
Hi, very thorough identity checks are carried out when a subscription is taken out, in particular by ID Check. Can you e-mail the number concerned to socialmedia@salt.ch so that I can check what has happened? Thank you. Angelo
Bad service in a worse bundle
I was really happy wit Salt however they put me in a bundle called Europe XXL and all of a sudden I lost most of the coutries from a previous subscription. It is almost impossible to get the whole Europe and it is really frustrating. Then you travel abroad and you get immediately a charge of 10chf for roaming. I cannot understand how good it was before to absolute crap service they offer right now.
21 October 2025
Unprompted review
Reply from Salt Mobile
Hello Jan, I've only found one number in your name in our database, and your subscription has been Europe XL since it started and has never changed. Unless it's another number, I don't understand your comment. You can e-mail me more information at socialmedia@salt.ch if you wish. Br, Angelo
They took over my Internet connection…
They took over my Internet connection at the Central from a different provider without telling me or the provider. After a week it's still not disconnected and I am still waiting without Internet. Even without being a customer with salt they find ways to mess it up.
17 October 2025
Unprompted review
Reply from Salt Mobile
Hello and sorry for the inconvenience. Do you have a Salt Home customer number so that I can check what's going on? You can e-mail it to me at socialmedia@salt.ch. Thank you. Angelo
Excellent Service
I am with Salt since I moved to Switzerland, more than 3 years ago. I activate a new mobile number and, for the record, the mobile network does not really suck, as many people on the internet are complaining about. I never actually had a small problem with the mobile network coverage or outage of any kind. After one year, I activated the Salt Home (10Gbit/s FTTH). Never had an issue as well. If you have the correct equipment at home you can faster speed, rather than 1Gbps that most providers can offer. Honestly, on the service, nothing bad to say, well done!
I would suggest to improve on the selling price: on the market there are a few other ISP that can offer the same service at a cheaper price, like 39-./month or so.
17 October 2025
Unprompted review
Reply from Salt Mobile
Hi Jimi, Thank you for taking the time to give us your feedback and I'm pleased to hear that you are satisfied with our services. Best regards.
Angelo
DO NOT SIGN A CONTRACT WITH THIS…
DO NOT SIGN A CONTRACT WITH THIS COMPANY. They refuse to cancel it. You cannot email them nor phone them to cancel, they ignore you and keep sending invoices. Sometimes their phone number does not work.
Edit: As I was no longer using the SIM sending me messages via SMS means I won't receive them. I left Europe. I told you that. I have not received any phone calls from you either, the SIM is not in my phone so how could I? Your response includes things that cannot be true.
9 October 2025
Unprompted review
Reply from Salt Mobile
Hello Lara, thank you for your feedback. We have looked into your request and have been able to determine the following. Contrary to your statement, the termination of your contract was already registered at the end of September, in accordance with the contract terms and notice periods you agreed with us. The cancellation was also confirmed to you via SMS, so we do not understand your concern. The same was confirmed to you by telephone yesterday. Until the end of the contract, the bills must of course be paid, regardless of whether you use the services or not. We would like to thank you for using our services and wish you all the best. Kind regards, Sarah
Terrible Experience with Salt Mobile
I subscribed to Salt with a new device that I was told that it will arrive within one week. It’s now been almost four weeks, and I haven’t received any update whatsoever. No one seems to care.
I called customer support and got connected to an agent in India who had no idea what was going on and couldn’t give me any real help — just told me that delivery could take up to six weeks! That’s ridiculous and completely different from what was promised.
I also tried reaching out via chat, but they were just as careless. They are simply hard to reach and even when you reach them, you’ll be connected to an agent somewhere on the other side of the globe, which they don’t have a clue about your situation and can’t really help you.
Very disappointed with Salt’s service and communication. Definitely not recommending them to anyone.
17 September 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for sharing your experience with us. We are very sorry that it was negative and that you are dissatisfied. Your reaction is completely understandable, and we understand how annoying it is when there are delays in the delivery of your new device. Generally speaking, the devices are available, but unforeseen circumstances can cause delays in delivery times at the producer. As a result, we are unfortunately not always able to meet the originally specified delivery date. Unfortunately, we have no direct influence on the situation in such cases. Nevertheless, we do our best to meet delivery times as closely as possible and to process shipments as quickly as possible. We sincerely apologise for any inconvenience caused. We hope you will receive your delivery soon. Kind regards, Sarah
Best store and best customer service
Best store and best customer service , Special thanks to Nina and Xheladin .
Aways understand customers need.
Verry helpful and the best Salt Store in Zurich for there customer service and customer satisfaction.
Thank you
7 October 2025
Unprompted review
Reply from Salt Mobile
Good morning, thank you very much for your positive feedback. We are really pleased to read that you are satisfied with our service and the staff at the Salt Store. Thank you for your trust! Have a nice day. Kind regards, Sarah
Retarded
I have been with Salt since I had my first mobile phone, so almost 20 years. Moving to a different country I got told that I could terminate my contract anytime they receive the confirmation that I have moved abroad. Now they want to charge 199CHF admin costs. Not even insurances do that. Retarded.
2 October 2025
Unprompted review
Reply from Salt Mobile
Hallo Linda, danke für dein Feedback. Wir bedauern sehr, dich nach so vielen Jahren als Kundin zu verlieren. Dein Ärger ist nachvollziehbar. Die Entscheidung umzuziehen stellt vertraglich jedoch eine einseitige Entscheidung dar, wodurch die Fortsetzung des Vertrages für die anfänglich abgeschlossene Vertragslaufzeit leider nicht mehr sichergestellt werden kann und aus diesem Grund Gebühren anfallen. Soweit ich sehe, hast du bereits am 23.09. eine erste E-Mail dazu bekommen. Wir bitten dich darum, darauf zu antworten und dem Kundendienst alle nötigen Dokumente zuzusenden, um das Anliegen entsprechend weiterbearbeiten zu können. Wir hoffen trotzdem, dich eines Tages erneut bei Salt als Kundin begrüssen zu dürfen und wünschen dir alles Gute! Liebe Grüsse, Sarah
Salt is a good business
I have been with Salt who use to be Orange for about 20 years and I can say Salt is very good. When my Abo is nearly ending I receives some kind of offer to renew i can’t complain. I would recommend it them any day.
21 September 2025
Unprompted review
Reply from Salt Mobile
Hello Carol, thank you very much for taking the time to review your experience ⭐ We are really pleased to read how satisfied you are with our service. We thank you for your trust and wish you a wonderful day. Best regards, Sarah
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