Absolute dogsh*t company. Slow internet, advertised fiber speeds are shared in the building and straight up scam approach to discounts and contracts. What they tell you verbally in the store is the co... See more
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Automatic extension after the 24 month period without the rebate being continued. You technically need to quit your contract min. 61 days before it expires to avoid a whole month being added. The extr... See more
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I'm a tourist and it is impossible to have connection. I cannot pay parking with the app for example because salt is not working. I cannot navigate with mobile data, because my original provider Orang... See more
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This is the worst telco ever. I was a student studying in Switzerland. I switched to Salt as I trusted them, but it was a huge mistake. I do not have a contract duration stated in the policy document... See more
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Company details
Written by the company
Salt stands for offering innovation and premium products at attractive prices in the Swiss telecommunications market. An outstanding mobile network (Connect, 2026), Switzerland’s best broadband performance (Nperf 2025) and customer-centric service ensure an outstanding experience for its business and residential subscribers. The company’s services, as well as its fixed and mobile networks, have received repeated awards: best universal provider for residential and SME customers (Bilanz, 2026), outstanding mobile hotline test (Connect 2025), very good mobile network (Chip, 2026) and winner regional fixed-network providers with "outstanding" rating (Connect, 2024). Based in Prilly (VD), Salt has two additional offices in Biel and Zurich. The company employs more than 1,000 employees and serves more than 1,800,000 postpaid mobile and over 300,000 broadband customers across Switzerland. Salt currently offers 99.9% population mobile coverage.
Contact info
Avenue de Malley 2, 1008, Prilly, Switzerland
- socialmedia@salt.ch
- salt.ch
1.2
Bad
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 48 hours
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scammers
scammers, do not take, they are scamming me extra months at the end of a cancellation. they will confirm your contract cancellation telephonically and then deny it the next call. Now theyre trying to scam me by pushing 1 month further the number passingto the next company. Not good at all!
9 February 2026
Unprompted review
Reply from Salt Mobile
Hi Mattia, thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties with the contract cancellation process. To clarify, contracts with a 24-month minimum term have a 60-day notice period. In your case, you initially submitted a regular cancellation request. Subsequently, you also submitted a cancellation via a porting request. A porting request automatically counts as a new cancellation and replaces any previous one. Because this second cancellation was submitted after the 60-day notice period, the contract end date was adjusted accordingly. We understand that this can be frustrating, but these steps are based on the terms agreed to when the contract was signed. Once a new cancellation or porting request is received, the notice period is always calculated from the date of that new request. If you have any questions, we are always available at 0800 700 700 and happy to assist. We appreciate your understanding and wish you all the best. Kind regards, Sarah
Switching from Swisscom to Salt, a mistake
After nearly 30 years with Swisscom, switching to Salt was a serious mistake. I was locked into a 24-month contract without clear explanation, billed for rejected calls while abroad, charged roaming fees despite being told Europe was included, and invoiced even before my router was connected.
A “CHF 2 fix” sold in-store later turned out to quietly extend my contract by six more months.
Weak TV offering, constant upselling, and condescending customer service complete the picture.
Poor transparency, aggressive lock-ins, and questionable billing. I regret leaving Swisscom and strongly advise others to read every clause and check every invoice.
6 February 2026
Unprompted review
Reply from Salt Mobile
Hi, we’re sorry to hear that your experience with Salt didn’t meet your expectations and that the switch from your previous provider was disappointing. We understand how frustrating issues around contracts, roaming charges and billing transparency can be. Contract durations, roaming conditions and additional services are always defined in the contract details, but we’re happy to review your specific case if something was unclear or unexpected. If you’d like us to look into this, please feel free to contact us by email at socialmedia@salt.ch with your details. Kind regards, Sarah
DO NOT BUY SALT!!
DO NOT BUY SALT!!! I went to the store asking for a ONE MONTH!! prepaid plan, but the salesperson pushed me into a monthly contract instead. I agreed, without being told that there is a 2-month cancellation period and that I would be forced to pay 3 months in total. This is misleading, dishonest, and unacceptable. SALT NEVER AGAIN!!!
13 November 2025
Unprompted review
Reply from Salt Mobile
Hi Soren, thank you for your review. We’re sorry to hear that you were dissatisfied and wouldn’t recommend us. Customer satisfaction is our top priority, and our sales team is trained to interact with customers in a respectful and professional manner. We want to emphasize that it is never our intention to pressure customers, and such behavior does not reflect our advisory standards. Monthly contracts have a 30-day notice period at the end of the contract, not 60 days as you mentioned. We would also like to point out that the notice period is specified in the contract, which you have read and signed. The minimum contract duration for monthly contracts is therefore 1 month. If you have any questions about this, feel free to reach out to us via email at socialmedia@salt.ch. Best regards, Sarah
DO NOT USE SALT
DO NOT USE SALT! Especially do not pay for the "care" insurance. I paid 20chf/month for 6 years and when my phone got stolen they would not replace it. Terrible terrible customer service. I spent over 24,000 Chf in 6 years with salt between myself and my partner and this is the outcome.
5 February 2026
Unprompted review
Reply from Salt Mobile
Hello, we are sorry to hear that you had a negative experience.
Please note that theft is covered under the Care Premium insurance. In general, a claim is only rejected if certain requirements, which are part of the contractual terms and conditions, are not met or if there has been a breach of these conditions. We kindly invite you to send us the affected number, a description of the issue and any additional relevant information by e-mail to socialmedia@salt.ch, so that we can review your case in detail. Best regards, Sarah
To be honest I’m thinking that I’m…
To be honest I’m thinking that I’m being cheated by this company as it’s nothing like they promised.Every time I’m getting double the bill
4 February 2026
Unprompted review
Reply from Salt Mobile
Hello Arin, thank you for your review. We are sorry to read how dissatisfied you are and that you would not recommend us. In general, additional charges only apply if services are used that are not included in the subscription, or for example if reminder fees or other service charges have been incurred. All invoices are available as PDF files in your online customer account, where you can find all the details and access them at any time. If you have any further questions in this regard, we will be happy to assist you. Kind regards, Sarah
Annoying and calls unstopable
Annoying and calls unstopable. Dont do it
6 November 2025
Unprompted review
Reply from Salt Mobile
Hello Sebastian, we are sorry to hear that you received unwanted calls. Please send us your personal details and the number that contacted you to socialmedia@salt.ch so that we can deactivate these calls for you. If you are an existing customer, you can also deactivate such calls anytime in your customer account. Should you need any assistance, we are happy to help. Best regards, Sarah
Fraud
Fraud - Abzocker!
They ripped me off with the small prints. My monthly contract of about CHF 20.00 ended up to CHF 80- 120:00!
I was forced to be their custone for 2 whoke years!!!
CALLING CUSTOMER CARE BROUGHT MORE COSTS!!
Forget the abzocker!!!! Fraudster!
30 September 2025
Unprompted review
The worse service in switzerland
They call you every year to make you renew with the treat of increasing prices. Then one day my internet stopped working and was impossible to make them send me a technic to fix it. Imagine you do home office and they are no even able to give you a deadline. At the end I had to cancelled the contract and sued them as they wanted to make me pay 3 additional months for the internet that was not working.
2 February 2026
Unprompted review
Reply from Salt Mobile
Hello Jonathan, thank you for your review. We are sorry to hear that you are dissatisfied. We only call our customers to offer contract renewal options if they have consented to this in their account settings. Of course, you are under no obligation to accept these offers, and we are sorry that this was perceived as a threat. Our aim is simply to make customers aware that the promotional discount may expire, and the full subscription price will apply if the contract is not cancelled in time. If you no longer wish to receive marketing calls, you can easily deactivate them at any time in your account. We are also sorry to hear that you experienced issues with your home internet. Our team always strives to resolve every issue in the best and most efficient way possible. If there is anything else we can assist you with, we are happy to help. Kind regards, Sarah
Worst provider ever
Worst provider ever. There is a reason why they are the cheapest and in the end you might end up paying more than the other providers. To be avoided at all costs.
30 January 2026
Unprompted review
Reply from Salt Mobile
Hello Loïc, thank you for your review. We are sorry to hear that you are dissatisfied. Could you please let us know what your concerns are? If there is anything we can assist you with, we are happy to help via email at socialmedia@salt.ch. Best regards, Sarah
Very bad mobile service
Very bad mobile service. I live close to a big city and my antenna is overloaded, leading to low speed even with a 5G connection and often during the day there are sudden unpredictable disconnections that can last for minutes. I often complained with the first level support and they were clueless in figuring out that the issues was with their quality of service. Only pressing for a technical support finally made them admit it was their issue and no solution was possible even if this issue dragged on for more than one year. Avoid this company if you need mobile connection, you pay a service they cannot deliver.
16 January 2026
Unprompted review
Reply from Salt Mobile
Hello Alberto, thanks for your review. We are very sorry to hear about your experience and understand how frustrating it is when the connection does not meet expectations. A reliable network is essential, and we take your feedback seriously. We continuously invest in improving and expanding our network to provide the best possible service at competitive prices. However, in certain areas, temporary limitations or disruptions can unfortunately still occur. Over recent years, including this year, our network has been recognised several times for its strong performance. Most recently, Salt improved by 20 points year on year, reaching 972 out of 1,000 points, the highest increase among national operators in Switzerland. This reflects our ongoing efforts in network modernisation and the expansion of our 5G infrastructure. We regret that this was not your experience and sincerely hope to have the opportunity to welcome you back as a customer in the future. Kind regards, Sarah
The worst company and customer…
The worst company and customer experience I've ever experienced.
19 January 2026
Unprompted review
Reply from Salt Mobile
Hello, thank you for taking the time to share your experience with us. We are sorry to hear that it was negative and that you were dissatisfied with our service. This is, of course, not in line with our standards or the values we stand for. The satisfaction of our customers is our highest priority, and it was never our intention to cause you any frustration. We would be happy to review your issue together. Please send us your details along with a description of the matter to socialmedia@salt.ch. Kind regards, Sarah
New Customer: Bad Experience (Salt Home)
UPDATE
Shortly after my review Salt managed to activate the connection, and it is working very well. They also offered a deduction on the next invoice due to the inconvenience.
Therefore I upgrade the rating, still encouraging them to achieve a shorter resolution time for this kind of issues.
After 20+ years with another provider, I switched to Salt fibre (Salt Home) based on several friends' recommendation. I started the connection on Jan 13 and it did not work, apparently due to a problem in the line. The Cablex technician confirmed everything is fine in the house and indicated that further checks in the distribution "boxes" was needed. After almost a week the connection is still not working, and the Salt support advisors are not able to provide clear information on the status and on when the solution should be expected. I also filed a complaint (ref. 27114735) to which I have not yet received feedback.
19 January 2026
Unprompted review
Reply from Salt Mobile
Hello Alberto, thank you for your review. We are sorry to hear that your experience with us started negatively. Your issue was reported to us on 13/01/2026 and was resolved on 19/01/2026.
We understand how important it is nowadays to have a stable connection at all times. Please be assured that our teams are highly committed to handling every request efficiently and in a solution-oriented manner. As an on-site intervention was required in your case, we were also dependent on our partner and their processing times. We are grateful for your feedback, as it helps us to continuously improve our services, and we are all the more pleased that your issue has now been resolved. It is great to hear that your friends recommended our service and that, after so many years, you decided to choose us as your new provider. Thank you for your trust. We wish you a pleasant day. Kind regards, Sarah
Choose any other provider
Choose any other provider - If I could rate them lower I would.
Initially everything seemed fine, I signed up my partner and I to a contract each, she was living and working in the country and I would be visiting back and forth.
My partner had a Europe xl contract and I had a Europe data package.
As we had invested in the Europe packages we excepted the services to work well when we travelled to and from.
However when we used the phones abroad, the data never worked, you couldn’t load any web pages or even send messages with WhatsApp. Useless and a complete waste of money.
Nevertheless we persisted with the useless phones because we were tied to the contract.
My partner and I are now leaving the country permanently due to personal circumstances and are trying to cancel the contracts. We were originally told we would be able to cancel them if we were to leave the country with no issues, however it has been anything but.
We visited the store initially thinking it would be the easiest solution as I was only able to visit for a short time, but they pass you a business card with phone number to call and send you away.
We tried the number which is only open during the week, however it is closed due to the Christmas holidays.
I have then called from the UK, I had to sit on hold for 15 minutes before I was through to someone, all of this time being charged to my next bill.
Once I was through to the operator I explained my situation, where they then put me through to another team focused on contracts as though she was part of the cancellation team she wasn’t a specialist.
I had to explain myself again only to be told I would have to pay the full cost of my cancellation as I did not have the papers to say I was leaving the country.
I then received the cancellation email with a link hidden in the text, taking me ti a web page, where I can cancel without the full contract term but a cancellation fee instead.
All of which goes against my original information that I had from the store.
As it stands I am waiting for the final cost to cancel, but poor customer service, very average phone service and an expensive mistake ever considering them.
Whatever you do - choose a different provider…
16 January 2026
Unprompted review
Reply from Salt Mobile
Hello William, thank you for taking the time to share your feedback. We regret to hear that you feel dissatisfied. As already mentioned in our response to your partner’s review, we would like to clarify a few points to ensure the situation is understood correctly. As you mentioned yourself, both you and your partner entered into a contract with us, each with a minimum contractual term of 24 months. Your partner’s subscription was based on the Europe XL price plan, while yours was based on a Europe Data price plan. However, both were full subscriptions governed by a contract; the difference lies solely in the price plans, not in the contractual commitment. By entering into these agreements, a 24-month minimum term was agreed. From a contractual perspective, the decision to relocate is considered a unilateral decision. As a result, an early termination does not automatically end the contractual obligations, which is why early cancellation fees apply. These conditions were part of the contract accepted at the time of subscription. When submitting your cancellation request due to relocation via the dedicated online link, you were offered two options: A free cancellation at the end of the contractual term or an early cancellation on a date of your choice with a reduced fee. By offering a reduction of the contractually agreed fees, we aimed to accommodate your situation despite the circumstances. You chose this option, and your request is currently being processed by the responsible department. We wish you all the best for the future.
Kind regards, Sarah
On October 11
On October 11, I applied online to Salt, but the application process was never completed. I never received any contract, terms and conditions, or any document to sign.
After receiving an email stating that I had to complete the process within 48 hours, I sent several emails explaining that I was experiencing technical issues and could not finalize the application. None of these emails were answered, so I decided not to proceed.
Despite this, Salt started sending me invoices. They began billing me without my consent, without a signed contract, and for a service I never received.
They claim that documents were sent to my address, but they were returned. Now, they are even requesting a termination fee for a contract that I never signed and a service I never used.
Although I sent multiple emails clearly explaining the situation, the last email I sent was rejected with a message saying that the email address is no longer in use. They now say that they will contact me by phone.
This is clearly fraudulent behavior.
I demand the immediate and free cancellation of a service I never received, and the cancellation of all unjustified charges.
Serap
30 December 2025
Unprompted review
Reply from Salt Mobile
Hello Serap, thank you very much for your review. We regret to read that you are dissatisfied. According to the information available to us, you independently concluded a legally valid contract with us online on October 11, 2025. You completed all required fields in the order form and went through all steps of the ordering process until the final confirmation of the contract. Immediately thereafter, a copy of the contract was sent to you by email, together with the General Terms and Conditions, as well as a separate email requesting you to complete the ID check for identity verification.
This verification can easily be completed online by scanning your identity document and your face. We can assure you that there are currently no general issues with the ID check, and many customers are able to complete the verification without any problems. If the online identity verification does not work, it must be carried out by the postal service upon delivery of the SIM card. You were also informed about this by email. The SIM card was returned to us twice for reasons that cannot be attributed to Salt. Even if you have changed your mind, this does not release you from your contractual obligations. Therefore, as already communicated, the contract can only be terminated in accordance with the contractually agreed notice period. You were informed about this again by email today. Should you have any further questions, we will be happy to assist you. Kind regards, Sarah
Cancellation Nightmare – Unlawful 89 CHF Charges After Lawful Aug 28 Termination
Terminated all contracts on August 28, 2025 with proper notice—Salt confirmed, yet hit me with bogus September bills (89 CHF vs. my 34.95 CHF plan), blocked number porting to trap my son's line, and forced lawyer briefs just to fight their scam tactics.
Predatory delays, ignored emails, and surprise fees mirror endless complaints—pure theft exploiting expats who demand short contracts they never honor
30 September 2025
Unprompted review
Reply from Salt Mobile
Hello Aleksander, in most cases, a discount is valid for the duration of the contract term, for example 24 months. If you terminate the contract in due time and in accordance with the notice period, you are entitled to the discount until the end of the contract term. If the contract is neither renewed nor terminated in due time, it is automatically extended on a 30-day basis, with a notice period of 60 days still applying. In this case, entitlement to the discount ends at the original contract end date, and the full subscription fee will be charged. As far as I can see, you have been in contact with the relevant department several times and have received all the relevant information in various emails. We always endeavoured to assist you with any concerns and very much regret your cancellation. Nevertheless, we hope to welcome you back as a Salt customer one day. Kind regards, Sarah
Worst customer support & bad quality…
Worst customer support & bad quality internet even for the most expensive subscription. Constantly getting outages and low down/uploads and if you wanna talk to a supporter you gotta wait in the crap line for 30-60 minutes...
horrendeous company, stay away s far as humanly possible!
18 December 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your feedback. We are very sorry to hear that you are so dissatisfied with our services. Customer satisfaction is very important to us, which is why we always strive to provide the highest possible quality, whether in terms of our service, value for money, or network coverage. We work hard to offer our customers the best possible experience. If you need any assistance, please do not hesitate to send us your number along with further details about your issue via email to socialmedia@salt.ch, and we will be happy to help. We would like also to wish you happy holidays and a great start to the new year. Kind regards, Sarah
Threatening and inept
I requested a new number and ESIM which was never delivered from the company to me.
Despite raising this, I have been threatened with legal action for missed payment on an account and phone number I don't even have.
The company is aggressive and completely unable provide me information about the why I didn't receive it.
11 December 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your review. We’re sorry to read that your experience with us is off to a negative start. Please send us the issue you described here, along with your details and your phone number, by email to socialmedia@salt.ch, and we will be happy to look into it. Kind regards, Sarah
The company is very hungry for your…
The company is very hungry for your money. Management does not care about customers. The engineering is reasonable, technical support is a pros of the company.
Pay attention to legal and contractual obligations. I moved out of the company since they increased permanently the charges and changed conditions as they want. Not possible to terminate the contract sooner than 2 years. Otherwise you have to pay extra for termination.
10 December 2025
Unprompted review
Reply from Salt Mobile
Hello Andrew, thank you for taking the time to share your experience with us. We are sorry to hear that it was negative and that you are experiencing difficulties with our service. This obviously does not meet our standards or the values we stand for. Customer satisfaction is our top priority, and it was never our intention to upset you. We would be happy to look into your request together. Please send us your details and a description of your situation by email to the following address: socialmedia@salt.ch. Kind regards, Sarah
PLEASE NEVER CHANGE TO SALT
PLEASE NEVER CHANGE
SERVICE EXISTS OF CIRCLES OF THE SAME DUTIES TO PERFORM AND NO ONE, RELLY NO ONE. IS COMPETENT.
SINCE DAYS I TRY TO WRITE, MAKE PHONE CALLS TO AGENTS IN PORTUGAL, BUT ALL WITH NO COMPETENCY!
2 Weeks without internet. After 10 days, finally someone called.
How can a system be so wrong; so against people who complain!
If you call Salt, you number is new placed in the order "to do," but not on top! With each phone call, your number is classified as new - thus again at the bottome of the Salt list.
I FELT SO HELPLESS FOR 2 WEEKS AND TWO WEEKENDS.
ALL SALT EMPLOYEES ANSWER THE PHONE IN A NICE MATTER, BUT NO ONE HAS ANY COMPETENCE TO DO SOMETHING EXCEPT - I AM SOORY! i HAND IT OVER TO THE NEXT LEVEL!
HOW CAN SALT BE, AS THE ADVERTISMENT SAYS "THE BEST?" NEVER EVER!
3 December 2025
Unprompted review
Reply from Salt Mobile
Hi Rene, thank you for your review. We’re sorry to hear that you had a negative experience and are dissatisfied. Customer satisfaction is our top priority, and our sales staff are trained to treat customers with respect and professionalism. If you need support, please don’t hesitate to send us your phone number with more details about the incident by email at socialmedia@salt.ch, and we will be happy to assist you. Kind regards, Sarah
My phone got stolen in the abroad
My phone got stolen in the abroad, i am strugling to block my sim card last to days, noone really in charge, application and web page doesn’t proceed. Horrible regulation and consideration.
1 December 2025
Unprompted review
Reply from Salt Mobile
Hello Halil, thank you for your review. We’re very sorry to hear that your phone was stolen. Normally, you can easily block your SIM card yourself in your account and order a new SIM card. If you need any assistance with this, feel free to send me your details by email at socialmedia@salt.ch , and I’ll be happy to help. Kind regards,
Sarah
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