Salestools Reviews 27

Avoid this company. They withdrew money from my account without proper authorization, based on false promises about a platform that doesn’t work at all. When I tried to reach out for help, my emails were ignored. The service is unreliable, unprofessional, and feels like a scam. Save yourself the trouble and look elsewhere.

I can't explain how frustrating and let down we feel. We paid for 3 months up front, as we saw some good reviews for the service. We have never been able to use the platform due to bugs and onboarding calls that went wrong.

We eventually asked for a refund due to being unable to use the service, and the company has refused to talk to us. They won't issue a refund and have now taken a SECOND payment!

We are unable to cancel our subscription on their web app because it's buggy and won't let us.

So we are now trapped, with a company that won't speak to us and refuses to give us a refund. We are now looking to take legal action before they take yet ANOTHER payment.

AWFUL experience. Charged me $400 without my authorization and promised a refund months ago, still nothing after multiple followups with the CEO. STAY AWAY!

Salestools has been a game-changer for our sales team the time they now can free up to sell more is unparalleled!

From day one, the onboarding process was smooth and well organised, thanks to Loredana, who was absolutely fantastic. She took the time to walk us through every feature, answered all our questions with patience, and even provided tailored recommendations for our use case. Her support made the transition seamless and stress-free.

The platform itself is incredibly intuitive and powerful. The AI SDR feature has allowed us to scale personalized outreach effortlessly, and we’ve already seen a noticeable boost in response rates. Integration with Hubspot was quick and easy, saving our team hours of manual work.

If you’re looking for a tool to take your sales process to the next level, I highly recommend Salestools. A big thank you to Loredana and the team for an excellent experience!

Salestools.io revolutionized our sales process! The AI-powered outreach saved us hours, allowing our team to focus on closing deals. Personalized messages and real-time engagement boosted response rates, while the 24/7 follow-ups ensured no lead slipped through. We’ve never been more efficient Salestools.io helped us win more deals faster. A true game-changer for any sales team!

Jesper was super helpful during onboarding and a great resource

As others have reported, this company is basically there to steal your money. In total, they have taken 8 fraudulent payments from my bank account. Be warned that even cancelling your payment card and getting a new number does not stop him. The way the system works means that your new card number is passed on automatically to the merchant's payment provider. I've gone through three changes of payment card with my bank before they admitted this is how the system works. So what's the point in getting a new card number?? In the end, I've had to freeze all online card payments. The bank tells me that he's still been trying to take payments. This guy has zero morals and is simply out to bleed your account of as much cash as he can get. If I could give a minus star rating, I would. As he has a UK-based company, I'm reporting it to the police so they can investigate further.

They keep on charging me, they are rude and coming with imaginary "subscriptions" and reasons to charge you.

STAY AWAY!!!

They cheated me twice. First time I got the free trial but when I wrote down my credit card number they took a whole month and I couldn't get back the money, even writing them many times. 9 months later, without any reason and without even open their page they charged me 800$ for a service that I didnt request, it doesnt exist in their page and you even cant see it in the menu when you enter. Nobody answers emails or their chat. I went to police.

Billed me anyways when I tried to cancel the account after my "free trial". Then got insulted by the customer service reps & was actually threatened when we tried to complain about their billing policy. Pretty unbelievable. Don't give them your payment info.

Plan and simple this company is a fraud. The software is buggy and mediocre-- there are so many good CRMs and lead generation systems out there. Our company reviewed about 15 solutions. Salestools.io stands out as the worst by far. Also don't sign up for the trial. Once they get your credit card they will keep charging you and refuse to stop or reverse the charges. Our company had a to have our credit card company intervene and even then Salestools.io threatened us with debt collects (despite the fact that we have emails and responses from their team acknowledging the cancellation).

I just got scammed... To be avoided at all costs, they stole money from me and customer refuses to delete data (mandatory under GDPR). They replied by charging my credit card during trial (which i never used...nice!)

Don't even try these people!!! I ignored all reviews and went ahead because they gave good demo but believe me, there software doesn't work at all. They talk to you in good manners until you haven't bough their software. After that, they will become rude... Person called Jesper gaveme good demo but it never worked for me in actual and later he was rude to answer my queries. Not a single email went through!!!

I know they charge you for two months there I switched off my credit card and save my one month's money. SPAM

I created an account three months ago. I tried the tool for a few hours and I just happy so I decided to cancel. I spoke to their chat and asked to cancel. They acknowledged. They kept charging my account for 3 months! I emailed their billing team and got in touch with the rudest person I ve ever come across.

Not only the charge me after I cancelled but they charge just random amounts well over the agreed (but cancelled) monthly amount. Its just fraud.

Scammers, run for your life

I did not research this company before doing business with them, and that is on me. Everything people are saying here is true, they are only looking to scam you out of your money. They try to make it to look like a legit business but they are not.

They are from overseas and do not care about US Laws. I wrote a bad review and they slapped me with a 10,000.00 invoice....

KEEP AWAY.

Complete farce.

They take your first month's payment without prior warning and will not refund it, despite having not used the trial at all and having been communicating with one of their sales team during this time.

They then somehow FREEZE ANOTHER MONTH'S PAYMENT OUT OF MY ACCOUNT on the very same day! What the hell is going on.

This company is an absolute SCAM. After asking for our free trial to be extended due to the fact that my colleague and I tried to access lists, and couldn't actually use the service once - I reached out to Robert at Sales tools, and he advised they've had 'tech issues, and too many people were using their platform so it was crashing'. He said he'd let their accounts team know to extend it and not charge. Then after that, we requested a termination of our subscription , and since then, are being charged close to £100, every couple of weeks.

This is an ABSOLUTE joke business, with a product and data that you cant access or can't even use. Literally, do not make the same mistake we did.

I'd also just like to add that after requesting this several times to be looked at, their accounts/billing team apparently named "Christian Nilsson", don't even believe that's his real name, has provided the worst customer service I've ever received, and has spoken to us in such an unprofessional manner.

I am disgusted.

I wanted a tool to help boost my sales not chase my tail. Why pay for bad data? I’d rather have no information than corporate hq info, invalid emails or contacts who left more than a year ago.
The population of data is slow. The support is not up to my standards.

(negative review details removed)

I have been threatened with legal action by the vendor for my posting of the facts as they were seen in my email conversations. My negative review is still legal and remains. You should most certainly read their terms and conditions page (/terms) as they are aggressive in their use of it. They have evidenced they are unwilling to engage a customer in relief activities if it will cost them even a relatively small amount. They are seemingly out for your money and not to build a trusting relationship. Your mileage may vary. Be cautious.

I can only agree with the rest of the reviews below. What a terrible service and product !!

I signed up for a trial, but their trial period is built in a way that you will have to try the premium to use the necessary features.

After that, I had all kind of issues. Not only when they updated their version, but also in the search result - completely useless leads!!!

I tried to stop the subscription, but it ended up in countless mails, several times a day. Tried to explain the situation, their CEO called me with the most rude and unprofessional way, shouting like a maniac.

DONT USE THIS PRODUCT.

Salestools Team has been quick and prompt with responses and helped us understand the service to best we can use for client outreach.