Sala Phones Reviews 979

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and rapid service, highlighting the quick processing of transactions and prompt payments. Many people found the prices offered for their phones to be excellent and competitive, often the highest available. The communication throughout the process is frequently commended, making customers feel assured and well-informed. However, some customers were dissatisfied with the payment process, reporting delays or issues with receiving funds as quickly as expected. A few reviewers also noted inconsistencies in pricing or felt that the condition assessment of their devices was unfair, leading to unexpected charges for return shipping.

What people talk about most

Payment

Users describe positive interactions with payment, frequently highlighting the speed and efficiency of the... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the efficiency,... See more

Price

Customers had positive experiences with price, often receiving great offers for their phones and finding the... See more

Response time

Clients share positive opinions on response times, with many praising the quick and efficient communication,... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the quick payment... See more

Based on these reviews

Rated 5 out of 5 stars

Offered the best price I could find online for my phone trade-in. Received the packaging and pre-paid postage label the next day. Within 48hrs I was paid the full amount direct to my bank account. Ema... See more

Company replied

Rated 5 out of 5 stars

Simple and easy to do! I don’t tend to write reviews but genuinely impressed with Sala’s rapid process. Sent me the packaging which arrived within 2 days - contained bubble wrap, full boxing p... See more

Rated 5 out of 5 stars

Absolutely efficient and unbelievable service, i was abit nervous and fearful sending them my phone.used the next day guarantee by 1pm and,i got an email the next day by 11.30 saying my phone had... See more

Rated 5 out of 5 stars

Top service. Offered the best price online, packaging was received quickly and the inspection was done the next day. It was approved within a few hours and money received the next day. Really impresse... See more

Company replied


Company details

  1. Cell Phone Store

Written by the company

Sala Phones is a long-established and trusted mobile phone purchasing company, dedicated to helping customers unlock value from their unwanted devices. We offer a guaranteed price promise so customers can feel confident that the value offered for their device will not change, ensuring complete peace of mind throughout the process. In addition, Sala Phones provides same-day payment, meaning customers receive their money quickly once their device is received and checked—making the entire experience fast, efficient, and hassle-free. To make the process even easier, Sala Phones offers free shipping labels or request a freepost pack, which includes everything needed to safely package and send their phone without any stress or extra expense. Find our competitve offers on www.compareandrecycle.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

979 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best price for phone

T-31805
Filled in online sales form.
Received great price for phone.
Phone sent and received by Sala next day.
Phone checked and full payment made by 18.00.
Great communications from receieving phone to payment.
A great firm to deal with - excellent service.
Recommended ++++

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast efficient with money into my bank…

Fast efficient with money into my bank account next day

24 February 2026
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for leaving us a great review.
Were happy to hear you have had a positive experience with us!

If there is anything else you need, please let us know.

Thanks,
The Sala Team

Rated 5 out of 5 stars

Quick and efficient service

Quick, efficient and great customer service. Kept me informed all along the way. Money was in my account the next day.
Would definitely use them again.

19 February 2026
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for leaving us a great review.
Were happy to hear you have had a positive experience with us!

If there is anything else you need, please let us know.

Thanks,
The Sala Team

Rated 5 out of 5 stars

Excellent service provided

Fast process, prompt responses via email and immediate payment to my account! Such a smooth sale would definitely recommend. Order T-31714 Anna x

11 February 2026
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for leaving us a great review.
Were happy to hear you have had a positive experience with us!

If there is anything else you need, please let us know.

Thanks,
The Sala Team

Rated 5 out of 5 stars

(T-31669) I sent my iPhone to them a…

(T-31669) I sent my iPhone the company kept in contact with me through emails and payment was sent after they needed ID and receipt of purchase for my phone overall a positive process would defo use them again

9 February 2026
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for leaving us a great review.
Were happy to hear you have had a positive experience with us!

If there is anything else you need, please let us know.

Thanks,
The Sala Team

Rated 5 out of 5 stars

The Process was easy enough

The Process was easy enough. Was told I would receive the Payment on the same day. The phone arrived and was tested well before 2.pm. Still no payment which is unusual with Revolut. Hopefully I receive soon.
(T-31659) Payment received!

4 February 2026
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for leaving us a great review.
Were happy to hear you have had a positive experience with us!

If there is anything else you need, please let us know.

Thanks,
The Sala Team

Rated 5 out of 5 stars

Fast service

Fast service, good price for the phone, free postage, money in bank within a couple of hours of them receiving the phone

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Ease of experience trading my phone

Ease of experience trading my phone to Sala phones sent me pre paid envelope and everything and forgot to take off I cloud and so patient and understanding and fast payment received , great service received overall thank you

28 January 2026
Unprompted review
Rated 5 out of 5 stars

What a great service

What a great service! Cannot believe how fast and efficient the transaction was. Phone was sent in to them in the swiftly provided sturdy packaging, and when they received it the next day, I was paid the same day. I was kept up to date and felt secure throughout. Would definitely use this company again. Thanks guys 👍🏼

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service, kept informed of the progress throughout. Rapid turnaround from receipt of the goods to pay. Definitely recommend.

12 January 2026
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are glad to hear you have had a positive experince with us.

If you need anything else, please let us know.

Thank you
The Sala Team

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