salamoccasions.com Reviews 12

Great service. Needed to have something delivered next day urgently and I missed the cut off for same day dispatch, but I sent a WhatsApp over to them through their customer service line and it's been delivered the next day in time for hajj!! Great company. Great people and love their products.

I ordered from this retailer. My delivery address was different to the billing address as we've just moved. As soon as I ordered, I realised the delivery address had been changed to the billing address.

I sent an email to the company informing them 'to cancel or edit the delivery address', I also tried phoning on the number given on the website. I acted within seconds of having placed the order.

My call and text was not answered, instead I got an unhelpful email saying there is nothing they can do about it. 3 days later, I finally get a call saying, basically we've taken your money, it's your mistake, now bugger off. No solution, nothing.

If you're looking for customer service, this is NOT your place.

As a small business they do take pride in helping customers. I had an issue with a doll, although I purchased it 2 months ago, they got in contact with the manufacturer who then sent another. I did not need to do anything. Yes they took 48 hours to respond at times, as other people have said, but they are a small business and do make this clear. I did feel hesitant purchasing from them due to the people on trust pilot, but 0 issues!

Great experience, staff were helpful in finding my order for me, yes there were delays because of the weather but Ibrahim got our order out to us again and we received it. Perfect!

Worst customer service I have ever received. Wish I read the reviews first which is why I am leaving this one to prevent anyone else having to deal with them. Also urge everyone to read the terms and conditions fine prints when it comes to ordering as if you have to return anything it’s the biggest pain you’ll experience in your life having to deal with their unhelpful customer service advisors and receiving clearly chat gpt generated responses.

I ordered two separate occasions so cannot say I haven’t given them a fair chance. Second order didn’t even arrive in time despite paying extra for the delivery costs and left 30 people without their Ramadan Iftar party favour boxes which was great.

incredibly dishonest and devious company.

I ordered an item of clothing with a name printed on it from their website on 22/12/25. the one I wanted was out of stock and I ended up having to order a different colour in an older age size.

-25/12/25 I emailed requesting to cancel as I didn't think the item was going to fit.

they replied back on 26th - asking "if I was happy to proceed with the cancellation or if there was any other way they could help me , as my satisfaction was important to them". (I now realise this is put in there deliberately to distract you and delay the confirmation of cancellation, which is never made aware to you of how urgent it is that you do this straight away to avoid not being able to cancel).

I replied back on 26/12/25 - enquiring when the other colour in the age I wanted would be back in stock .

they replied back on 29/12/25 saying 1-2 months.

on the 31/12/25 I received the item that I'd requested to cancel, and it had been posted by 48hr Royal Mail .
which indicates it was being posted out when they were replying to my enquiry on the 29/12.

I emailed them immediately on the 31/12/25 asking why it was posted out when I'd requested it to be cancelled

they replied 1/1/26 saying they had offered to assist me in my cancellation but because I hadn't confirmed they proceeded with the order. the entire email reply gave off the vibe that it was very carefully worded to avoid any responsibility on their part.

I emailed them on 2/1/26- asking where did they say if I didn't reply immediately the order would be fulfilled. their email had given off a very deceitful and sly vibe so I stated as such in my reply. , the rest of my email was questioning the validity of the facts they wrote in their email.

they replied on 5/1/26 - they again ignored my main closed questions regarding the facts, and again replied in a very sly carefully constructed manner , (i.e: where they don't answer a question directly, but distort the facts to suit their own narrative. and not really answer the question )

95% of my email on 2/1/26 was detailing the issue , and asking for proof . 1 sentence was that I believed they were dishonest , and a 2nd sentence at the end of my email was saying that if this is how they run their business then I found islamic quotes added to the footer correspondence distasteful. The latter is just a fact.

Yet over half their cleverly worded email reply to me was to defend themselves, and accusing me of being inappropriate . and asked me to remain respectful .
and then ending with they are open to resolving the matter in a calm manner (again these guys are gas lighting extraordinaire's ). They barely acknowledged the rest of my email. again worded it carefully to suit their narrative.

they justified their inability to deal with queries due to high demand and fulfilment issues they would incur if they did. (which translates to basically saying they don't have the time to do customer service, they are too busy for that).

If you aren't able to deal with queries, and it is imperative that a customer confirms cancellation immediately , then why do you not state that in the email , why do you instead write after asking me to confirm cancellation, I quote; "if you have any other preferences or if there's anything else we can do to assist you, please let us know. your satisfaction is important to us".

As a whole, people will be deceived by dishonest companies online often. This is just another one of them. But the difference here being that this companies goes out of their way to project an islamic principal, and subsequently you feel you're dealing with an honest business, and that you're in a safe place. Please know that you're not. and that they're actually worse than most.
AND YES YOUR BUSINESS ETHICS WHILST PROJECTING A HOLIER THAN THOU IMAGE, DOES LEAVE A BAD TATSE IN ONE'S MOUTH!

Delivery took longer than expected but apart from that all good

Great company! I always use them to buy my Islamic products, especially as I am based in Leicester. The range is great and they really cater to kids

No items received after more than a month! Delivery was expected 3-5 days which failed and then 2 wks later i was told it will be sent again and must have got lost with Royal Mail. Still no goods and no refund after sending countless emails, i get no response

Didnt send my complete order and didnt tell me until after it was shipped. Then only partially refunded me and wont respond to messages

Fantastic service; I bought the My Salah Mat interactive Prayer. Kids have been learning how to pray. I love this invention; may Allah bless the people behind it!

Ordered a gift for my niece and I literally received it within 3 days. The packaging was in quite a state but I'm assuming this was due to postal company and it isn't matter to me at all. A lovely product and perfect for my niece.