Saint and Sofia Reviews 19,983

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 997 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting the excellent fit, comfort, and stylish designs. Many appreciate the diverse sizing options, including various leg lengths, which allows for immediate wear without alterations. The delivery service is consistently described as quick and efficient, with items arriving beautifully packaged. However, some customers expressed dissatisfaction with the return policy, finding it complicated or experiencing issues with refunds and gift cards. A few people also noted concerns about product quality, specifically mentioning that some items, particularly trousers, showed signs of wear like pilling or discoloration after a short period, or that sizing was inconsistent.

What people talk about most

Product

Customers had positive experiences with product quality and fit. Many reviewers praised the great quality,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the quality of items... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the super quick and fast... See more

Order

People report positive experiences with order. Many customers found the ordering process easy and received... See more

Return policy

Customers consistently note ambiguous experiences with the return policy. While some reviewers found the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been looking for a pair of comfortable spring summer trousers in a natural fabric, and Saint and Sofia popped up on my Facebook feed with some organic cotton trousers, more than I would normally... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery - no problems. Don’t think I’ve ever bought jeans online and been satisfied - however, as soon as I tried these on I popped on line to look at other colours!! Great quality and fi... See more

Company replied

Rated 5 out of 5 stars

The Chelsea trousers I ordered were to replace some I’d had for a number of years. I reordered because I was impressed with the quality of my first pair Unfortunately the material of my new ones doe... See more

Company replied

Rated 5 out of 5 stars

LOVE LOVE LOVE these new trousers, they fit perfectly and the best part is they come in three lengths, which most places do not offer - this means I can take them out of the packaging and wear them wi... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Fashion Designer
  4. Women's Clothing Store

Written by the company

Saint and Sofia creates fashion and accessories that are fair and sustainable. We design all of our styles in our London studios and make them by hand in family owned factories in Europe. Each month we introduce a considered edit of new, on trend styles. We have a team of over 50 people serving 700,000 customers from dedicated fulfilment centres in the UK, USA and Europe. We’ve been featured in Stylist, Harpers Bazaar, Vogue, The Times, Daily Mail, the Financial Times and others. We have partnerships to support the work of The Prince's Trust, The Natural History Museum, Central St. Martins and Trees for Cities.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Super quick delivery and quality items

Super quick delivery - no problems. Don’t think I’ve ever bought jeans online and been satisfied - however, as soon as I tried these on I popped on line to look at other colours!! Great quality and fit

25 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Lorna

Thanks for your review.

We are happy to hear that you had a great overall experience.

Please shop with us again soon.

Cheers,
Stacey

Rated 5 out of 5 stars

Smart and useful

I needed to take the length up a bit but these are very comfortable, smart & useful trousers which I think i shall be relying on long term.

30 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

HI Ann

Thank you so much for your 5 star review.

We appreciate you taking the time.

Cheers,
Stacey

Rated 5 out of 5 stars

Great service

Great service, very comfortable and practical working suits!

25 April 2026
Unprompted review
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Reply from Saint and Sofia

Hello Jana,

Thank you for taking the time to share your kind feedback with us.

We are so pleased to hear not only are the clothes practical and comfy, the service you received was great as well.

Have a lovely day.

Rosie
Saint & Sofia Customer Care

Rated 5 out of 5 stars

Saint and Sofia packaging and…

Saint and Sofia packaging and communication is great and I love their etos. I have bought dresses, tops and trousers.

28 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Pauline

Thank you for your 5 star review.

We are so happy to hear you had a great overall experience.

We hope you shop with us again soon.

Kind regards,
Stacey

Rated 5 out of 5 stars

I bought a pair of black wide pants of you , Very Comfortable

I bought a pair of black wide pants off you, but they were to small in length, it was very easy to send them back, I received an email a couple of days later that they had received the item, so now I’m just waiting for another pair, this time I’m going for the regular 🤞these will fit me ok, the pants are very comfortable, anyone looking for a good decent pair of pants these are them x

22 April 2026
Unprompted review
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Reply from Saint and Sofia

HI Miss Hague

Thank you for your 5 star review.

We are happy to hear you had a great return experience.

We hope you enjoy your exchange soon!

Cheers,
Stacey

Rated 1 out of 5 stars

Un wanted gift card and not a refund

Hello I returned an item and thought I had requested a refund but the default setting in the returns portal seems to be for a gift card. This is of no use to me. I have requested for this to be cancelled but this has not happened.
The clothes are nice but far too young for me.

26 April 2026
Unprompted review
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Reply from Saint and Sofia

Hi Patricia

Thank you for your review.

However, in looking at previous emails - you had processed a return for store credit / gift card.

We have emailed you in regards to this.

Please check your email for further information.

Kind regards,
Stacey

Rated 5 out of 5 stars

I found what I wanted very quickly

I found what I wanted very quickly. Fast delivery. I’m happy with the items.

21 April 2026
Unprompted review
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Reply from Saint and Sofia

Hello Susan

Thank you for leaving us a 5 star review.

We are so happy to hear you had a great overall experience.


Cheers,
Stacey

Rated 5 out of 5 stars

I was hoping that the dress would come…

I was hoping that the dress would come in time for a special occasion - and it did. Thank you very much for a fast delivery and a beautiful dress.

23 April 2026
Unprompted review
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Reply from Saint and Sofia

Hi Janet

Thank you for leaving us such a nice review.

We hope you enjoy the dress at your special event!

Cheers,
Stacey

Rated 4 out of 5 stars

Love it

I love Saint and Sofia and am always pleased with my purchases. Usually they are gifts, but this time I treated myself.

23 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

HI Ali

Thank you for leaving us a review.

We are happy to hear you treated yourself!

Cheers,
Stacey

Rated 5 out of 5 stars

Lovely bag,quick delivery

Lovely bag,quick delivery

26 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Claire

Thank you for your 5 star review.

We hope you enjoy the bag!

Cheers,
Stacey

Rated 5 out of 5 stars

Fantastic trousers

Fantastic trousers, well made, so good I ordered another pair in different colour. Arrived beautifully packaged 🙏

24 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Amanda

We appreciate you taking the time to leave us a great review!

Thank you for your 2nd order.

Please shop with us again soon.

Cheers,
Stacey

Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company that keeps sending unwanted marketing e-mail. I have tried to unsubscribe multiple times, but they are not having it. I e-mailed Rosie who just said each time that they had a technical issue. Since my exchange with her, I have received further 38 marketing e-mails... yet - I have never bought anything from them. They got my e-mail from their former company Zaggora. I will certainly never buy anything from this company. Absolute nuisance!

Update after I have been asked to provide more details - I do not wish this company to hold my details so there is no point in me providing them with more of my data like my phone number etc, They have obtained it unlawfully, I have already e-mailed them many times and Rosie confirmed my data will be removed and provided me with a screenshot of what I assume is from their system. Rosie needs to check her e-mails and make sure that my data has been removed, as it has not been despite her reassurances.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a turn up contrast tee

From Saint + Sofia I ordered a turn up contrast tee - black lace. This was a sale item bought with a loyalty code discount. A great deal! I’ve ordered from Saint + Sofia before. As ever this is a lovely quality product - beautifully presented and delivered on time. Excellent service.

20 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Ian

Thank you so much for your great review!

We appreciate you taking the time.

Please shop with us again soon.

Cheers,
Stacey

Rated 1 out of 5 stars

This is my first and last time ordering…

This is my first and last time ordering anything from Saint & Sophia. The item was listed as a sale item - NO WHERE did it say FINAL SALE. That being said I ordered a maroon color blouse. Saint & Sophia must be color blind. The shirt is BROWN. The fabric is heavy, scratchy, and of poor quality. Very disappointing item. I never buy final sales on line. I wasn’t aware of fine print that a lawyer would need to decipher for me. Looks
NOTHING like what is pictured on line.

10 April 2026
Unprompted review
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Reply from Saint and Sofia

Hello Cheryl,

Thank you for taking the time to share your feedback about your recent purchase.

We’re sorry to hear that our final sale policy has caused disappointment. As outlined on our returns page, all sale items are final sale and cannot be returned.

Our Customer Care team has contacted you directly via email and will be happy to assist you further.

Have a nice day.

Rosie
Saint & Sofia Customer Care

Rated 4 out of 5 stars

The website was easy to navigate

The website was easy to navigate and I received updates regarding the delivery. Clothes were good quality albeit a little pricey.

15 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hello and thank you so much for sharing your feedback.

We appreciate you taking the time and we hope you shop with us again soon.

Kind regards,
Stacey

Rated 5 out of 5 stars

I really wanted to say a big thank you.

I really wanted to say a big thank you.

I live in Siena in Italy so finding nice clothes isn't difficult.... but

Since I found your website and your lovely clothes (of which I admit I may have bought one or two things - couldn't resist) my italian friends haven't stopped saying how nice your outfits are.

So... I wanted to say not only thank you but also if Italians say your clothes are nice you're doing something right...!

13 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hello Janet

Thank you so much for the wonderful review!

We are so happy to hear that you are enjoying your purchase!

We appreciate this!

Please shop with us again soon.

Grazie,
Stacey

Rated 5 out of 5 stars

Favorite T shirt

This white crew neck tshirt is fabulous. Not too thick and not too thin. Not to short and not too long. Lovely texture and wish I'd bought this one before I bought 4 other brands . This one is my favourite.

22 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Jenny

Thank you for leaving us a 5 star review.

We hope you shop with us again soon.

Kind regards,
Stacey

Rated 5 out of 5 stars

I called in at your Covent Garden…

I called in at your Covent Garden store, desperate for a pair of trousers that actually fitted me.
The assistant was extremely helpful, her advice was very welcome. In fact both assistants were welcoming, chatty and friendly...making it an enjoyable experience....oh and the trousers were a perfect fit!
Thank you

16 April 2026
Unprompted review
Saint and Sofia logo

Reply from Saint and Sofia

Hi Belinda

Thank you so much for your great review.

We are happy to hear you had a pleasant experience with our boutique!

We hope you shop with us again very soon.

Cheers,
Stacey

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