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Sage Home Loans Reviews 

167
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their professionalism, responsiveness, and helpfulness, making the loan process smooth and efficient. Many people appreciate the clear communication and the dedication of the team in securing favorable rates and ensuring a positive experience from start to finish. However, some customers also noted issues with communication, mentioning instances where information was lacking or conflicting, and documents were requested multiple times. A few other people also felt that the customer service was not consistently good, with some experiencing delays in response times and last-minute changes to closing disclosures or fees.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting helpfulness, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, praising the dedication and support that made... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing frustration over poor... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the promptness and... See more

Price

Users describe ambiguous interactions with price, with many reviewers praising competitive rates and low... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used Sage Home Loans to refinance our home. They did an outstanding job of moving the process along quickly and making each step easy and understandable. JT was our Loan Officer and initi... See more

Company replied

Rated 5 out of 5 stars

Our loan officer, Tripp McCoy was great. He was very reachable, transparent, and got us the best rate of all the people we talked to. The loan processing team was overall good. We closed on time,... See more

Rated 5 out of 5 stars

Tim Beck was phenomenal! Wouldn’t have been as pleasant of a process without him helping to push things along! He was also not pushy or “salesy” which made the process much more enjoyable. I was talki... See more

Rated 5 out of 5 stars

Sunny was extremely helpful and knowledgeable, very responsive and helpful even on Holidays, if working with this lender, make sure to ask for her, if you get assigned to someone else call them and... See more


Company details

  1. Mortgage Broker
  2. Alternative Financial Service
  3. Finance Broker
  4. Financial Consultant
  5. Mortgage Lender
  6. Non-Bank Financial Service

Written by the company

Sage Home Loans is a digital-first mortgage lender dedicated to simplifying the home financing process. Founded in 2020, Sage offers a fully online experience with personalized support, aiming to make home buying and refinancing more accessible and stress-free for borrowers nationwide.


Contact info

4.0

Great

TrustScore 4 out of 5

167 reviews

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4.0

All reviews

(167)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sage delivered on time as they said…

Sage delivered on time as they said they would. The loan officers communicated the entire process. And i was happy with their rates.

22 August 2025
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Reply from Sage Home Loans

Thank you for your feedback, Karen! We’re glad you had a positive experience with Sage Home Loans.

Rated 5 out of 5 stars

At the beginning Sage ask for lots of documents once the loan is approved they close everything ontime. Overall I had really great experience and I am very happy that I chose Sage.

I am really happy and grateful that I chose Sage. They are experienced professionals and can close everything on time. I personally recommend Sage to all my friends, overall it's a great mortgage lender.

14 August 2025
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Reply from Sage Home Loans

Thank you for your feedback! We’re glad you had a positive experience with Sage Home Loans.

Rated 5 out of 5 stars

Great Team!

Excellent team that was very responsive to all our needs and questions.

20 August 2025
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Reply from Sage Home Loans

Thank you for your feedback, Joseph! We’re happy you had a positive experience with Sage Home Loans.

Rated 5 out of 5 stars

Hightly Recommend Sage Home Loans

We used Sage Home Loans to refinance our home. They did an outstanding job of moving the process along quickly and making each step easy and understandable.

JT was our Loan Officer and initial point of contact. He was able to secure great rates with several different options and always answered when we reached out. We'll be asking for JT for our next refinance!

Aubrey was our Loan officer and rocked it. Great communicator and a delight to work with.

5 stars all the way around!

21 August 2025
Unprompted review
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Reply from Sage Home Loans

Thank you for your feedback, John! We’re glad you had a positive experience refinancing with Sage Home Loans.

Rated 1 out of 5 stars

Zero customer service and won't return messages

Everything was okay until refi loan closed. Now I'm a week out from my first payment, no one return my call, the title company they used won't send me copies of executed docs, I have no idea where to send my payment, Sage's main number doesn't have me in their system, they tell me to talk to my loan officer (wish I could, he got his numbers from me and won't return my calls), MERS isn't showing the new loan yet...

What a mess. Avoid at all costs!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage Handling

Effecient operation.

18 August 2025
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Reply from Sage Home Loans

Thank you for your feedback! We’re glad you had a positive experience with Sage Home Loans.

Rated 3 out of 5 stars

Initial conversations were great

Initial conversations were great. Seems like communication between staff is lacking. I did not appreciate that loan approval and documents were m ot initiated or collected from first contact. Waiting until under contract proved to be stressful, rates may have changed for the worse. There app is not user friendly, meaning you must add all documents at once. You are unable to add or update a document until they finally review documents then reach out to requesting an update that you already tried to do it couldn't. Once under contract everything is time sensitive. They app/system is not time efficient.

21 July 2025
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Reply from Sage Home Loans

Thank you for your feedback. Our team appreciates your feedback on our portal, and we will use it to improve our experience. Thanks again!

Rated 4 out of 5 stars

Troy was excellent

Troy was excellent, always available and really helped push through the closing with the underwriter when there was a hiccup with the HOA.

8 August 2025
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Reply from Sage Home Loans

We're happy to hear that the closing process went smoothly, even with the HOA challenges. We appreciate your positive feedback and are glad we could help!

Rated 5 out of 5 stars

Wonderful

Wonderful. They are very clear and explain everything.

8 August 2025
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Reply from Sage Home Loans

Thank you for your positive feedback!

Rated 5 out of 5 stars

5 Stars all the Way

Competitive and clear pricing. Loan officer and Coordinator were both very helpful all the way thru. Fast and fair underwriting. Just 5 Stars all the way thru - I am very pleased with the whole process and would and will use them again.

14 August 2025
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Reply from Sage Home Loans

We're happy to hear that you had such a positive experience. Thank you for sharing your feedback; we appreciate it!

Rated 2 out of 5 stars

Not the Easiest Company to Work With

I was passed between different agents and asked for information I had already submitted numerous times. It was difficult to upload documents into the website. I was told about the time of my closing at 8:30pm the day before. At the closing, I was told I did not need anything but my driver's license but I owed money to the title company and was not told about this.

12 August 2025
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Reply from Sage Home Loans

We appreciate you sharing your experience and are sorry to hear about the difficulties. We'll review these concerns to improve our processes. Thanks again for your feedback.

Rated 5 out of 5 stars

Charles is the absolute best in his…

Charles is the absolute best in his class. Honest, responsive, compassionate and willing to walk to the end of the Earth to help get your dream home. We shopped 13 lenders, the most famous Lenders like Rocket, Sofi, NBKC, rate.con among them, and Sage blew them all out of the water. We went Sage and never looked back for a single second.

14 July 2025
Unprompted review
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Reply from Sage Home Loans

We're happy to hear that you had such a positive experience. Thank you for sharing your feedback; we appreciate it!

Rated 5 out of 5 stars

Loan officer Ethan Gwirtz

Loan Officer Ethan Gwirtz was excellent.
He was responsive, thorough, and always available for a question. The client portal was excellent, allowing for ease of information input. Technology was intuitive and responsive. Altogether a good process.

7 August 2025
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Reply from Sage Home Loans

We're happy to hear that you had a positive experience! Thank you for your feedback.

Rated 3 out of 5 stars

So not only did I have to send multiple

Edit following company contact:
While my loan was sold to another servicer, I am still considered a ‘customer for life’ and can still take advantage of a less expensive refinance.

Original: So not only did I have to send multiple
Copies of the same paperwork again and again-
And the two people working on my loan made it so that we didn’t have information in a timely manner-
I just found out that my loan was sold immediately after close! SAGE didn’t send me an update- no emails, or letters or anything.
Just a letter from Fannie Mae.
I chose SAGE so that I had the refinance benefits. Now I don’t have those.

17 July 2025
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Reply from Sage Home Loans

We appreciate you sharing your experience and taking the time to speak with us. If you have any further questions, please connect with the team that has been supporting you.

Rated 5 out of 5 stars

Sage and Marcel F. made our first time home buying experience great!

Sage made our first time home buying experience great. Everyone we worked with was available whenever we needed a question answered and were timely in all they did. Our Loan Officer Marcel F. was incredible. He answered a bunch of first time home buying questions at just about any hour of the day. Not only did Sage have a great rate but it was a great experience overall!

30 July 2025
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Reply from Sage Home Loans

We're happy to hear that your first home-buying experience was great!

Rated 2 out of 5 stars

Items changed from loan estimate

What team did you have in mind. No return calls since august 4.
I have no team

Items changed from loan estimate, final cd received late, no responses to emails to sage. Loan insurance increased from loan estimate by 50% with no advance notice. Cd provided late after months of providing all requested information. This makes it impossible to consider other loan options

4 August 2025
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Reply from Sage Home Loans

We appreciate you sharing your experience and taking the time to speak with us. If you have any further questions, please connect with the team that has been supporting you.

Rated 5 out of 5 stars

Aaron Hoisington was grest

Aaron Hoisington was both responsive to our needs and he operated with a sense of urgency that didn't add stress.

5 August 2025
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Reply from Sage Home Loans

Thank you for sharing your positive experience with us!

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