Exactly what we expect from Sage - confidence and expertise when dealing with specific and problematic customer requirements. The onboarding experience cannot be overstated when compared to other providers.

The software is easy to use and Sage copilot makes answering any queries I have a lot quicker. So I would highly recommend the software to anyone that wants to spend less time on admin and more time doing the job we love.

Clear imstructions and demonstrations in a timely manner that we could follow

I love Sage, never had a problem with anyone I have talked to. Problems are solved without fuss and quickly.

I always recommend Sage to everyone!

ELLIS ROWAN PROVIDED US WITH EPAYMENTS TRAINING AND HIS KNOWLEDGE AND CLARITY WERE EXCELLENT. THANK YOU ELLIS. WELL DONE SAGE ON THE CLIENT TRAINING BEING OFFERED.

I did not have a great customer service experience, and I feel like I was scammed. The representative stated that I only had to pay a one-time fee. No one informed me that I would also have to pay a fee to a third-party credit score company, as well as a $100 monthly fee. When I communicated my frustration, they canceled my service, but nothing was removed from my credit report.

I'm very disappointed with this company. I opened an account which never worked!!! As I opened the account the person who was monitoring the account went off because he had a bereavement. As such I had to hire another accounting firm. I also hired a company to cancel the account but it seems said company did not bother to cancel the account so it was left running even though I never touched it. I've now been able to cancel the account (I think) but I realise sage has taken £8.40 from my card. Client beware not everything is at it seems. Sage offered no support but continued to take payments from my card. I find this totally unacceptable and they must have known the account was not being used. ZERO

Small business

Hello am hairdressers.l am doing a beauty permanent eyebrow also face treatment and funny 🤣

The technician was very helpful and patient, it would be great if you could extend your hours until 7 or 8 pm, and half days on the weekends. A lot of people work extended hours.

Very professional and knowledgeable. Addressed my issue quickly.

Chris Hall with Sage Support was super helpful. He spent over an hour with me to resolve an issue, taking time to test solutions on his test system. He found the solution that solved my problem. It was a great experience!

Because it was not easy for me to do this

Andrew resolved my login issue immediately understood the requirement an delivered it

Always helpful. Knowledgeable and friendly team

I had an issue with a VAT return, Josh at Sage put my mind at rest and in a matter of minutes the issue was resolved and I was relieved! I have been a sage user for over 30+ yrs and would highly recommend the software and the ‘help’ team 100 stars guys you are the best!!

I felt that their customer service support went above and beyond to assist us with our issue. In addition to troubleshooting the initial problem, they were able to identify a separate issue with our account that was contributing to the difficulties we were experiencing.

They understood the urgency of the situation and recognized that our ability to process payroll could be impacted if the issue was not resolved promptly. They took our concerns very seriously and made a genuine effort to ensure the matter received the attention it required.

Ultimately, the primary issue turned out to be a widespread problem, and we were among the first customers to report it. I greatly appreciated their customer supports responsiveness, professionalism, and dedication to helping us reach a resolution as quickly as possible.

Natalie Cade was great in our training session on Sage 50 Payroll. She was very helpful and knowledgeable, a pleasure to work with. She answered all our questions and explained everything in an easy to understand way, probably the best training session I have been on in a while!

AVOID ICE COMMS LIKE THE PLAGUE WITH THEIR UNDERHAND 3RD PARTY COMMS TACTICS. READ OTHER 1 STAR REVIEWS TO GET A TRUE REFLECTION - BE WARNED -. SCAMMERS!

After nearly 25 years as a Sage customer, I am extremely disappointed to receive yet another subscription price increase. We originally purchased Sage under a perpetual licence model, only to be pushed onto a subscription service, and now the costs seem to rise regularly.
This latest increase of £17.50 per month plus VAT was simply announced with no meaningful recognition of long-standing customer loyalty. The message essentially says the price is going up and the direct debit will be adjusted automatically.
Businesses like ours have supported Sage for decades, and it feels as though loyalty counts for very little! New customers are often offered incentives and discounts, whilst existing customers are left paying ever-increasing fees.
If this is how Sage treats customers who have been with them for a quarter of a century, then it is a very poor reflection of the company's values!

Paul Woodhead has helped me tremendously whilst setting up Sage HR
He has been extremely patient whilst explaining things to me and has always actioned anything that I need quickly and efficiently
He has made this a lot easier than I expected it to be