We appreciated Danielle's patience during the onboarding. She spoke very clear & explained lots of details as we went along. I don't think we were informed before hand by our sales rep about what to e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having brought payroll in house using the new cloud based sage payroll system, which I hadn't used previously, I needed a refresher. Lee Carlsen was assigned to do my training & nothing was too mu... See more
Company replied
Philip Daly from SageHR was amazing to work with. He guided us through the entire setup process clearly and efficiently, making everything easy to understand. He patiently answered our long list of qu... See more
Company replied
I had a really difficult time setting up new payrolls on the software and had to arrange some training sessions. I worked with James Denston on these sessions and I cannot describe just how wonderful,... See more
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Company details
About Sage
Written by the company
Sage, helping business flow
Sage exists to knock down barriers so small and medium-sized businesses can thrive; supported by accountants, partners and the wider business community.
We help businesses manage money, people and payroll with confidence, reducing friction in everyday work so they can focus on what matters most.
Millions of customers trust Sage’s finance, HR and payroll software to help work and money flow. By connecting businesses with customers, suppliers, employees, banks and governments, Sage helps reduce manual effort, improve accuracy and deliver the insights businesses need to move forward.
We know running a business can be complex and time-consuming. That’s why Sage combines smart technology with a human approach; bringing together intuitive software, local expertise, trusted support and strong partner communities.
Beyond our products, we use our technology, time and experience to help tackle digital inequality, economic inequality and the climate crisis, supporting more inclusive and sustainable growth.
Everything we do is driven by a simple goal: helping business flow, so businesses and the people behind them can move forward with clarity and confidence.
Contact info
C23 5 & 6 Cobalt Park Way, NE28 9EJ, Newcastle Upon Tyne, United Kingdom
- http://www.sage.com/company/contact-us
- sage.com
4.0
Great
20K reviews
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Reply from Sage
We're so happy to hear that all your questions were answered to your satisfaction. We truly appreciate your positive feedback!
The rep that I spoke with
The rep that I spoke with, Sean. He provided guidance and ideas on to resolve my issue. He was very knowledgeable and when one thing didn't give me the result I wanted, he went even further to make things work better for me.
26 August 2026
Unprompted review
Reply from Sage
We are so glad to hear that our representative was able to provide such knowledgeable guidance and went above and beyond to resolve your issue. Thank you for your wonderful feedback
New HR system
I have been a sage customer for years and the service and help line are excellent. They never rush you and solve any problems you have. I have just found out about sage HR . This is a brilliant HR system that has change the way i do everything. I had a paper based system now everything is online and simple to use. Paul ran though everything on teams and helped me set the whole thing up in less than a hour. Thank you to paul jones and the team so much for making my HR hassel free.
26 August 2026
Unprompted review
Reply from Sage
We're thrilled to hear about your long-standing positive experience with our service and helpline. It's wonderful that our team has consistently provided excellent support. We're especially delighted that Sage HR has transformed your HR processes, making them online and simple. We'll be sure to pass on your kind words to the team for their outstanding assistance
From feeling stressed to feeling happy
If you have an issue with Sage, Motheo is your person! He was hugely knowledgeable and made the experience fun!
25 August 2026
Unprompted review
Reply from Sage
We're delighted to hear that our colleague was so knowledgeable and made your experience enjoyable. Thank you for sharing your positive feedback
Absolute rubbish have to change…
Absolute rubbish have to change password every time I log in , and have to wait 24 hours until each password can be charged, rubbish
25 August 2026
Unprompted review
Reply from Sage
We are sorry to hear about your experience. We've sent you a request to confirm your account details. We can then investigate your concerns further.
Upsetting Subscription Renewal Experience
Small business, approached by Sage operative Glen Harvey to renew our subscription, which had been running for several years with acceptable annual increases. Following the call we were unexpectedly changed to Cloud at an increase of 50% which had not been agreed to. Subsequent emails to the person requesting contact went unanswered, but contact with Manager Tabitha was forthcoming following soon after posting a review on this platform who was able to resolve the issue quickly by returning us to our former variable fee scale. Thank you Tabitha. Communications from the sales team need to be much clearer: the upset caused was unecessary. Suggest clients request any such renewal proposals in writing to consider. Upgraded from * to **. Will see how things run and update our rating if warranted.
25 August 2026
Unprompted review
Reply from Sage
We are sorry to hear about your experience. We've sent you a request to confirm your account details. We can then investigate your concerns further.
Been using Sage for about 10 years
Been using Sage for about 10 years. Have had a few occasions I need to call for technical help and I promise the Sage team are incredible. Pleasant, courteous, knowledgeable and supportive. Best helpdesk ever.
Apart from that the Sage packages are easy to use and fulfil all the needs of any business. I would highly recommend.
25 August 2026
Unprompted review
Reply from Sage
We are so pleased to hear about your positive 10-year experience with Sage! It's wonderful to know that our support team has consistently been pleasant, courteous, knowledgeable, and supportive. We're also glad our packages fulfill your business needs.
Reply from Sage
Thank you for your kind review
Great Software & incredible tech support
All the technicians are so knowledgeable and amazingly helpful! I have been using Sage software for 20 years and I love it!
25 August 2026
Unprompted review
Reply from Sage
We're so pleased to hear that our technicians are knowledgeable and helpful. It's wonderful to know you've enjoyed using Sage software for so long
Really great
Really great, streamlined session with Matthew onboarding me to HR services
24 August 2026
Unprompted review
Reply from Sage
We're so glad to hear that your onboarding experience with our HR services was streamlined and positive. We appreciate your kind words
Reply from Sage
Thank you for taking the time to leave a 5-star review. We’re grateful for the rating, however the comments shared do not appear to be relevant to our services and may have been posted unintentionally. If this review was not meant for us, we would encourage it to be amended so it reaches the correct company. Many thanks.
Remote Dial in from home
I am ill and working from home but my remote connection dial in was not working. Gavin was absolutely amazing and patient while he talked me through everything and got me through it and my poor internet connection didn’t stop him from solving the problem.
24 August 2026
Unprompted review
Reply from Sage
We are so glad to hear that our team was able to assist you effectively, especially while you were feeling unwell and facing connectivity issues. We appreciate you sharing your positive experience with us.
Great company
Great company, great after sales service, knowledgable staff.
24 August 2026
Unprompted review
Reply from Sage
Thank you for your kind feedback
Dealt with Robert from Sage
Dealt with Robert from Sage. Very easy to understand him and he completed my queries very quickly. Keep up the good work. Would highly recommend Sage.
24 August 2026
Unprompted review
Reply from Sage
We are so pleased to hear that our team member was able to assist you efficiently and effectively. It's wonderful to know that your queries were resolved quickly.
I changed my computer
I changed my computer
It took hours to get the program working even although I'm paying over £600 per year
24 August 2026
Unprompted review
Reply from Sage
We are sorry to hear about your experience. We've sent you a request to confirm your account details. We can then investigate your concerns further.
My experience made me feel great as my…
My experience made me feel great as my issue was dealt with promptly and professionally. The staff were very friendly and supportive
24 August 2026
Unprompted review
Reply from Sage
We're so pleased to hear that your issue was handled promptly and professionally. It's wonderful to know that our team was friendly and supportive throughout your experience.
Appreciation for assistance to use Sage 50 cloud.
As an infrequent user new to Sage 50 cloud and lacking technical aptitude, I was delighted with the help I received getting access to the program. The support person was knowledgeable and proceeded at a comfortable pace with introduction to the software. I look forward to using this upgrade.
21 August 2026
Unprompted review
Reply from Sage
We're delighted to hear about your positive experience getting started with our software! It's wonderful that our support person was knowledgeable and helped you at a comfortable pace. We're confident you'll enjoy using this upgrade.
You do know adverts are meant to make you want to buy the product right??
Sage management: we need to increase sales, lets create a youtube advert.
Advertising company : Awesome we can do that...who would you like to front it...
Sage management: I know let use Gary Neville....
21 August 2026
Unprompted review
Reply from Sage
Hi David
Thanks for taking the time to leave a review. We appreciate that our advertising campaigns won't appeal to everyone, and it sounds like this one wasn't quite for you.
We do value all feedback and your comments have been noted and shared with the relevant team.
Thanks again for taking the time to share your thoughts.
Kind regards,
Sage Customer Experience Team
Love that i can talk with a person
Love that i can talk with a person. That they are patient, uses language i understand. Speaks clearly, did not rush me. A very happy customer
20 August 2026
Unprompted review
Reply from Sage
We're so happy to hear that you had such a positive experience! It's wonderful to know that our team was patient, clear, and didn't rush you.
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