I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke with Kyle this morning to update my address details, Kyle then spotted we could be earning more interest and so changed over our accounts to higher earning ones, and then sorted out my online ac... See more
Company replied
I am dealing with my mothers estate. She loved Saffron Brentwood because the staff are so friendly. They have been super supportive of me including a cheerful hello or recognition when I arrive in... See more
Company replied
I recently went into the Colchester branch to open a new ISA and reinvest an existing ISA. My husband and I were seen by Kyle Stanway who expertly guided us through the process and made all the necess... See more
Company replied
Company details
Written by the company
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Contact info
1A Market Street, CB10 1HZ, Saffron Walden, United Kingdom
- saffronbs.co.uk
4.6
Excellent
263 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Kyle deserves a payrise!
Spoke with Kyle this morning to update my address details, Kyle then spotted we could be earning more interest and so changed over our accounts to higher earning ones, and then sorted out my online access. He couldn’t have been more helpful if he tried! Awesome customer service.
1 July 2026
Unprompted review
Reply from Saffron Building Society
Thank you for sharing your experience with us! We are thrilled to hear about your conversation with Kyle and how he assisted you in updating your address details while also identifying opportunities for earning more interest on your accounts.
It’s fantastic to know that he provided such helpful service and ensured your online access was sorted out as well. We pride ourselves on delivering exceptional customer service, and it’s wonderful to see that Kyle went above and beyond to meet your needs.
If you have any further questions or require assistance in the future, please don’t hesitate to reach out. We truly appreciate your feedback!
really helpful and polite
1 July 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your kind words! We are thrilled to hear that you found our service to be helpful and polite.
Our team is dedicated to ensuring that every customer feels valued and supported, and it’s gratifying to know that we were able to meet your needs. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible.
If you need any further assistance or have any questions, please don’t hesitate to reach out. We’re here to help!
Helpful response
We had a problem with a supplier unable to properly bank a cheque and Saffron sorted this very promptly and efficiently.
22 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your positive feedback! We are delighted to hear that Saffron was able to assist you promptly and efficiently with the issue regarding your supplier and the cheque.
At Saffron, we strive to provide excellent service and support to our customers, and it’s wonderful to know that Saffron’s efforts made a difference in resolving your problem.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us!
Excellent Service
Excellent Service. I was wandering, how long will it take to resolve my queries. But to my surprised Member Consultant Kendra was pretty sharp and very Professional. She listened, checked and answered and resolved my queries, in no time at all. I was happy and the service was excellent and professional.
25 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with Kendra. It’s fantastic to know that she was able to address your queries promptly and professionally.
We strive to provide excellent service, and it’s gratifying to see that Kendra’s attentiveness and expertise made a difference for you. Your satisfaction is our priority, and we are delighted that you felt well taken care of.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Alasdair understood what I wanted and gave me the information that I needed.
Alasdair understood what I wanted, gave clear information on the products that made it easy for me to decide what I wanted.
Excellent customer service.
24 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for taking the time to share your positive experience with Alasdair! We are delighted to hear that he was able to understand your needs and provide you with clear information about our products.
We pride ourselves on delivering excellent customer service, and it’s wonderful to know that Alasdair made your decision-making process easier. Your satisfaction is our top priority, and we appreciate your kind words.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Kendra is such a nice person,she has…
Kendra is such a nice person,she has taken time to explain policies to me and given excellent advice. Glad I chose SWBS for my savings.
23 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you so much for your kind words regarding Kendra! We are thrilled to hear that she has provided you with excellent service and taken the time to explain our policies clearly. We strive to ensure our customers feel supported and informed, and it’s wonderful to know that Kendra has made a positive impact on your experience.
We really appreciate your trust in us for your savings needs. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Friendly and efficient service
I have had excellent service in branch and on the telephone. Recently I needed to call a few times and the customer services has always been friendly and efficient. Kendra said she would keep a check on my problem and call me back in a few days. She rang today to check I knew all was now sorted. Excellent service.
22 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your wonderful review! We are thrilled to hear that you have consistently received excellent service both in branch and over the telephone.
It’s fantastic to know that Kendra was able to assist you effectively and followed up to ensure that your issue was resolved. We pride ourselves on our friendly and efficient customer service, and your feedback reinforces our commitment to providing the best experience for our customers.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Excellent Service
Exceptionally friendly, helpful staff, who understood my requirements perfectly. Received a lovely personal email asking to write a review, which I am very happy to do.
22 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your kind review! We are delighted to hear that our staff provided you with exceptionally friendly and helpful service, and that they understood your requirements perfectly.
We truly appreciate you taking the time to share your experience, and we are glad that you received a personal touch in our communication. Your feedback is invaluable to us and motivates our team to continue delivering outstanding service.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Fantastic service
Fantastic service. Phone call answered promptly. Staff member very knowledgeable and efficient. Query answered with Confidence and work carried out immediately.
22 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your fantastic review! We are thrilled to hear that you received prompt and efficient service during your recent phone call.
It’s wonderful to know that our staff member was knowledgeable and able to address your query with confidence, ensuring that your needs were met immediately. We strive to provide our customers with the best possible experience, and your feedback reassures us that we are on the right track.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
I had been locked out of my account
I had been locked out of my account , I was on the chat with on line for ages trying different things to no avail . I then made a phone call and spoke to the wonderful kendra , so nice , helpful, calm, reassuring, confident , kendra put me at ease , and assured me the problem would be sorted and it was , thank you sooooo very much kendra you were amazing xxx
22 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your heartfelt review! We are so pleased to hear that Kendra was able to assist you during your time of frustration with your account.
It’s wonderful to know that her calm and reassuring approach made a positive difference in your experience. We pride ourselves on having a team that is not only knowledgeable but also genuinely cares about our customers, and Kendra exemplifies this perfectly.
Your kind words will certainly be shared with her, and we are grateful for your recognition of her efforts. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your feedback, and we look forward to serving you again!
Their excellent customer support adds to their strong financial offerings
As ever, contacting Saffron Building Society was smoother & quicker than with most financial institutions, and their staff member (Kendra) was both professional and human. I’ve used SBS for about a decade, both for a small company I owned and also personal finance. Their rates are very good, their staff are well trained, patient, and friendly. They also reward loyalty. Unlike most other financial organisations where they slowly drop your savings rates or have the best deals only for new customers, SBS have the best deals for existing customers. I’m getting old, dealing with SBS is a refreshing return to a local building society that looks to do the best for their members and does not treat you like customer 17113589.
19 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your wonderful review! We are delighted to hear that your experiences with Saffron Building Society have consistently been smooth and efficient. It’s fantastic to know that Kendra provided you with a professional and personable service.
We truly appreciate your loyalty over the past decade. Your recognition of our competitive rates and the training and friendliness of our staff means a great deal to us.
At Saffron, we are committed to rewarding our existing customers and ensuring that you receive the best deals available. We pride ourselves on being a local building society that prioritises the needs of our members, and it’s heartening to know that you feel valued and respected as an individual rather than just a customer number.
Thank you once again for your kind words. If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to continuing to serve you!
Kendra could not have been more helpful…
Kendra could not have been more helpful or knowledgeable
Sorted my problem with no fuss, not surprised because the service from Saffron is always exemplary
19 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your fantastic review! We are thrilled to hear that Kendra was able to assist you so effectively and that her helpfulness and knowledge made a positive impact on your experience.
At Saffron, we take great pride in providing exemplary service, and it’s wonderful to know that we have met your expectations once again. Your satisfaction is our top priority, and your kind words encourage us to continue delivering the best possible support to our customers.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Alistair was helpful
Alistair was clear, polite and helpful and guided me very professionally through the isa process very clearly. Plus very informative on saving rates.
19 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your positive feedback! We are delighted to hear that Ally provided you with clear, polite, and helpful guidance throughout the ISA process.
We aim to ensure that our customers feel well-informed and supported, and it’s wonderful to know that you were assisted effectively, especially regarding saving rates. Your satisfaction is our priority, and your kind words motivate us to continue delivering excellent service.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Saffron, a fabulous company to deal with
Love that you can call your local Saffron direct. The phone is answered promptly. The advice given is accurate and helpful.
17 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your wonderful feedback. I am glad you were easily able to speak to your local branch and that your call was answered promptly.
Supporting members with their needs is a priority for us, and it’s fantastic to know that our team has met your expectations. Your satisfaction is important to us, and your kind words motivate the team to continue delivering excellent service.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Swift resolution by Kendra
9 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your positive feedback! We are pleased to hear that Kendra was able to provide you with a swift resolution to your issue.
We strive to ensure that our customers receive prompt and effective support, and it’s wonderful to know that Kendra met your expectations. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
ld like to review the actions of…Ms Cassie Jones
I would like to review the actions of Cassie Jones, Member Representative at Bishop Stortford Branch
Following the death of my father, and as executor to his estate, I needed to inform various financial institutions of his passing to protect his assets and obtain the necessary information for probate.
I subsequently contacted Saffron Building Society by telephone for assistance in completing the bereavement notification.
I spoke with Ms Cassie Jones who had a communication style that was both empathetic and professional. Ms Jones took personal responsibility for my enquiry and volunteered to become my point of contact for future enquiries. Ms Jones demonstrated equality and diversity, understanding the diverse needs of others less competent in Information and Technology and provided guidance throughout the process.
On a later date, I attended the branch to provide supporting documents, Ms Jones was present and ever efficient, recording the documents according to company policy, ensuring the safe handling of information and protecting the assets and interests of all parties.
Ms Jones' efforts and motivation delivered a high quality of service that I sincerely appreciated and upheld the reputation of Saffron Building Society – Well Done.
Peter Hacker
2 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for taking the time to share your detailed feedback regarding your experience with Cassie at our Bishop Stortford Branch. We are truly grateful for your kind words and for recognising the efforts of our team.
We understand that dealing with the passing of a loved one can be an incredibly challenging time, and we are pleased to hear that Cassie provided you with the empathetic and professional support you needed. Her commitment to taking personal responsibility for your enquiry and her willingness to be your point of contact exemplify the high standards we strive for at Saffron Building Society.
It is also heartening to know that Cassie demonstrated an understanding of the diverse needs of our customers, particularly in relation to technology. We believe that providing guidance and support in a compassionate manner is essential, and it is clear that she excelled in this regard.
We appreciate your recognition of her efficiency during your visit to the branch, as well as her adherence to company policy in handling your documents. Your feedback not only highlights Cassie's dedication but also reinforces our commitment to protecting the interests of our customers.
Thank you once again for your thoughtful review. We will ensure that your comments are shared with Cassie and the wider team, as it is important for us to celebrate such exemplary service. If you have any further questions or require assistance in the future, please do not hesitate to reach out.
Telephoned to close an account
Telephoned to close an account. The member of staff I spoke to was friendly polite and helpful
9 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your feedback regarding your recent experience with us. We are delighted to hear that the member of staff you spoke to was friendly, polite, and helpful during your call to close your account.
At Saffron, we are committed to providing excellent customer service, and it is wonderful to know that our team met your expectations. Your satisfaction is important to us, and we appreciate you taking the time to share your positive experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again.
I could not pick up my maturing account…
I could not pick up my maturing account online so I rang in and quickly I was through to Max Rendell. He listened to my problem silently, then at the end noted it all and took me through the correct process taking due account of my age, hearing frailty and guided me along with the technology. For the half an hour it took me his approach was exceptional!
He should be highly regarded within the Society. Many thanks. Mr L F L Stevenage, Herts
8 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for sharing your wonderful experience with us! We are delighted to hear that Max provided you with exceptional service during your call.
At Saffron, we pride ourselves on our commitment to understanding and addressing our customers' needs, and it’s fantastic to know that Max took the time to listen and guide you through the process with care and consideration. Your feedback highlights the importance of personalised service.
We will certainly pass on your kind words to Max and ensure that his efforts are recognised within the team. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Reply from Saffron Building Society
Thank you so much for your kind words! We are thrilled to hear that you consistently enjoy our personal service.
At Saffron, we believe that building strong relationships with our customers is key to providing exceptional support. Your feedback motivates us to continue delivering the best possible experience. If there’s anything specific you would like us to assist you with or any suggestions you have, please feel free to share.
We look forward to serving you again soon!
Very professinal
3 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for taking the time to leave us a review. We are delighted to hear that you found our service to be very professional.
If there is anything more we can do to enhance your experience or if you have any further comments, please do not hesitate to reach out.
We look forward to serving you again in the future.
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