Tracfone Wireless Inc Reviews 77

Had a the lifeline service and they canceled my application because I pay to upgrade to unlimited i also change my number and they screwed my my account and service so I ported out I know pay for service this company is trash now they used to be good not worth the head ach

I highly recommend Safelink because I love what this company stands for. We live in a time where having access to phone service isn’t a luxury—it’s a necessity. Many people don’t consciously think about the barriers faced by those who hit hard times and cannot afford service. Safelink acknowledges this and provides free service to qualifying recipients like myself, who otherwise would not have access to a cellphone. By removing these obstacles, the company creates opportunities that can significantly improve someone’s circumstances.
Because of Safelink, I was able to:
• Reach out to resources in my community for assistance.
• Overcome barriers when applying for jobs by having a reliable contact number.
• Connect with family members during a time I needed it most.
• Enjoy the freedom to explore my surroundings without worrying about getting lost or being in an unsafe situation with no way to call for help.
• Access the internet and information again.
These are things often taken for granted by those who haven’t experienced such roadblocks. Thanks to Safelink, I’ve been able to get back on my feet and begin rebuilding my life. Once I achieve financial security, I plan to upgrade my plan for more data, but I will remain a loyal member because of the impact this company had on my life when I needed it most.

This company is selling 3-year-old phones in new boxes with 5G on them. I bought an A16 Samsung Galaxy phone from them because I wanted to get away from paying a cell phone bill every month. I bought 2 phones, one for me and one for my son. The first one took 2 days to complete the activation and transfer of my number to their company, with all the right information. The second one arrived on 2/27/26 for my son, and 2 agents told us that it was a 2 G phone and needed to be returned. How in the hell are they selling a 2 G phone in a 5 G box? I was so pissed off that I called HSN and told them to immediately refund me my money and have their vendor check other phones that they could be sending out to people from this Tracfone company, because they are selling defective phones as new. I believe I will contact the FCC and let them know what is going on, because they are part of the Verizon company, and that explains to me where the problems lie with bad customer service and no accountability whatsoever, dealing with third-world companies that provide customer service to the United States. And the agents are not reliable and barely speak English, which makes it frustrating to talk to them. When will the United States bring jobs back to our Country because I am tired of this.

Not enough folks there that comprehend English well ! That 'saves' Tracfone utterly NOTHING. Customers flee from that !

Tracfone doesn't give one damn either, about our problems with their company -- because it's now Verizon. Too big to care ! They have loads of other customers -- they don't need you or me...

Negative 0 I signed up for my monthly benefits and waited for almost a month and had to call the customer service and didn't get totally taken care of the phone call was a hour long angry while trying to receive emails and texts just a headache and I am not still sue that it's taken care of I should be getting credit for half a. Month service and data updated for my headache and time as it's taking out my schedule redicoulis I'm upset at this it's not usually this much hassle ?

Very bad service I don't recommended it just buy a phone it's better since safelink wireless is bad 1 star

Horrible experience. Phone calls always dropped like 3 seconds after I would pick up. Cell phone service abruptly ended and was canceled for no reason and I was supposed to renew my service in June 2026. I was on an income based plan and I guess it ended because of the shut down but there was no communication from them and I can only see that it was canceled. You get what you pay for.

You’d think they'd know how to port a cell phone number, but they don't. I lost my job and I desperately need free cell phone service. I need to keep my cell phone number because it’s on my resume. I still have cell phone service with the other provider because my son still has service with them. So the account is still open and active. That means the account number is the same. I even provided proof of the account number from my other cell phone service and they rudely and ignorantly kept telling me it’s wrong. They are unbelievably rude!!!!!! I couldn’t even get a new cell phone number with them. They’re way too busy and obsessed with insisting that my account number from my current cell phone provider is wrong. They’re unbelievably rude and have the worst customer service ever!!!!

I've been with safelink.. TracFone lifeline I'm not really sure who they are anymore but recently I've experienced some really untasteful customer service. I find it someone on that out of the blue all of a sudden on the second day of the month my data ran out now I've been with this company for a while now over a year probably over two years never have I ever gone over 10 gigs of data considerably I have internet at home and I hardly ever leave my house anyway calling a customer service agent was borderline hysterical because they don't even know how to do their job but when they called me back it came up Verizon still confused about that. That's why I said whoever cuz I don't think they even know who they are anymore. also they have a automated system because they're not open during all hours and if you accidentally purchase something that the automated lots telling you to purchase you cannot get it refunded if it's the wrong thing I had a customer service agent that couldn't even help me log in definitely after 3 years of moving on to another carrier buyer beware it's ridiculous take your money don't and just keep apologizing at the end of the day it's your chat that told me I needed that's what I needed to purchase I still feel like I should get my money back lesson learned

I was sent a rwplacement phone to resolve an issue that made my phone not work where I live and it is unusable. The phone only lets me use one app at a time. It won't run most apps and constantly pops up a screen that says apps not working would I like to wait or kill it . How do you run a company where phones just don't work. Nokia 100. I have tried running the simplest apps and have gotten close. This phone doesn't even offer a way to close apps to clear memory without going into apps and doing so one by one and doesn't even list which are running so you don't know which is using your ram

So I was approved for Lifeline and transferred from another Lifeline provider hoping for better service coverage. Well they approved my lifeline application almost immediately. So then my service with my current provider ended like two days later. But SafeLink hadn't even shipped out my SIM card yet at that point. It took them a few days to even ship it out, then it took a few more days to receive it. They shipped it the slowest possible method. So I was without service for almost 2 weeks while I was waiting for the SIM card to arrive. Also, I was unable to transfer my number that I had which was a big disappointment. I hadn't wanted a new number and previously they stated you can keep your number from previous provider. Customer service isn't that great and they were not able to help me.

I buy the 20 gb unlimited talk and text card. I had over 30 gb still on my phone and added another 20. The 30 gbs of data disappeared so only the recently added 20 showed up.i have been told i have 48GB and they will work on getting it fixed so it shows up on my app.call back in 72 hrs,I have called 4 times each time i am on the phone for over an hour and told to check in 72 hours again. I am spending hours on the phone..nothing is getting resolved. All i need is my correct data to show on my account app.Also My account app chat is not working. My last conversation 72 hours ago said they'd fix that and haven't. I have been with tracfone for many years and this is the first time I have been given this kind of run around. What's going on?

These company has been the most difficult company to deal with I've ever experienced. 20+ phone calls, 6+ hours to not achieve anything. Failed online order. Avoid at all costs!

Service is grate no dropped calls data speeds is decent and they give you more data then the competition and unlimited talk and text plus 10gb high speed data and 2g speed after that overall customer service is good too though you may have to call a few times but other then that it a very good service for free they also replaced my phone free of charge and gave me a decent one I almost always have full bars too

Their employees are totally incompetent and can't speak English decently. Furthermore, they are rude, dishonest, and absolutely useless, when it comes to providing customer service.

I enrolled in service with them and they supposedly shipped out a sim card to my address. The email said it would be there in 3 business days, but it's been longer than that and I have yet to receive it. Furthermore, when I click on the tracking link they provided, UPS says it is an invalid tracking number. Extremely suspicious, no? What's even more suspicious is that any time I try to access my account with them, it wants to send a confirmation code to a phone number that doesn't belong to me and that I never gave them. Because I have no sim card and thus no service, I have no way of calling their customer service. They have no email I can contact and the only other way is sitting in an extremely slow moving chat queue with the hopes that it will connect me with an agent. I highly doubt they will. I'm starting to think that the majority of these lifeline companies are scams; just like truconnect who sent my sim card to the wrong address TWICE before I finally transferred service to safelink. Was hoping they were better than them, but I guess not.

Customer service for SafeLink Wireless lies. Was told to buy a TracFone sim card that never worked. Even the one they sent me did not work. Spent an hour trying to get it connected. Told me my pin number and codes were wrong when I received the texts.

after safelink quit servicing their free phone clients, they unlocked the 5G phone that they forced me to upgrade to. I needed the 4G phone unlocked so I could use it with another carrier and finally had to contact the FCC to get it unlocked. Their service was horrible. Could barely understand their 'management team'. I would steer away from this company based on the countless bad reviews.

i have cancelled service with this worthless company,
1. they deenrolled me because i moved the simcard to another fone.
2. They do not offer international calling without charging $10
3. Can't even roam anywhere with them...
They are just about worthless as they come...

Although they offer 10gigs of data, that just wont cut it with me. i want to call anywhere in the world.

So far AIRTALK WIRELESS has it..
Although i pay $10 a month for extra data, i dont mind... they mean when they offer calling outside the us. THEY REALLY MEAN IT..

It would just be nice
IF VERIZON & TRACFONE would just go out of business... they are about worthless & expensive.
safelink is part of tracfone, so i can detail them in here

What is SAFELINK WIRELESS?
a worthless lifeline provider that offers nothing but everything in the us... NOTHING OUTSIDE..
Safelink just needs to go out of business.....
Because can't do nothing with them except make calls in the usa thats it..
NO ROAMING, NO INTERNATIONAL CALLING without charging $10 more... lousy 10gigs of data.
THEY WILL DEENROLL YOU FROM THE LIFELINE IF YOU MOVE THE SIM TO ANOTHER FONE...

I sign up for lifeline though safelink they sent me T-Mobile with out domestic Rom which makes it useless they are ruining! T Mobile name but anyway they would not put me through there Verizon network i guess its so bad! That they won't use it but anyway please stay away from SafeLink and Tracfone at all cause please.