Absolutely fantastic… from the filling out of the application to the end … so easy .. no problems what so ever … So very satisfied.. I’ve had several loans thru your company .. always most obliging …... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time using safe and waiting outcomes. Easy apply steps and time save. One thing I'm concern once applied nothing shows on my account so doesn't know application is processing or missing.
Company replied
I love the staff, they were/are very helpful. Helping to fill in forms, answering questions relating to your loan. How much you will be paying back. I am happy to nominate others who are genuine wanti... See more
Company replied
Overall again once I spoke to the right lady she was fantastic, filled out forms emailed to sign after applying and that was it, have used Asafe heaps now and getting the small loans actually allow... See more
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Company details
About Safe Financial
Written by the company
Cash loans for the everyday needs of Aussies
Safe Financial is 100% Australian-owned and operated. For more than 20 years, we've helped thousands of Aussies to do more.
We offer a range of short-term loan solutions, including cash loans from $500 to $5,000, car loans up to $7,000, and business loans up to $10,000.
Applying is easy!
Click the Apply Now button below, complete your application (it only takes a few minutes), and hit submit. Then, we'll be back in touch with a decision, quick smart!Apply Now
Contact info
17 Suter Street, Southport, 4215, Gold Coast, Australia
- 1300 661 991
- info@safefinancial.com.au
- safefinancial.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great fast service had money by the end…
Great fast service had money by the end of the day
18 June 2026
Reply from Safe Financial
Thank you so much for your review Robert, we're delighted to hear the process was efficient from start to finish. Thanks for your feedback❤️
Reply from Safe Financial
Trust is something we work hard to earn, so it's wonderful to hear you had a reliable and positive experience with us. Thank you for taking the time to leave a review. ❤️
I have been sitting on this review for…
I have been sitting on this review for a week or so deciding whether or not I should post it.
Safe financial seem great to begin with, however that quickly changed. Before I signed my loan agreement I presented the issue that they wanted to take the fortnightly repayments on the date I get paid however as I explained to them i don't often get paid early in the day it's usually at night time so can we please move the payment date to the following day so there will always be money available to take. I was told at the time that's the way it has to be and if it presents as an issue we would cross that bridge when it happened.
All was going ok because my pays were going in early, inevitably though my pay went in at its normal time around 7 p.m. and of course there was no money to take the loan repayment from that account.
No problem I thought I'll give them a call in the morning get them to retake it and hopefully now change the payment date till the following day.
The next morning I rang up straight away and was told there is a $35 dishonor fee which I disagreed with because this was an issue I saw coming and raised with them only to be ignored. I was told there was nothing she could do about the dishonor fee but she could raise it with management and they would give me a call, they did not.
I manually paid the payment as soon as I got off the phone with her and a couple of days later they were ringing for the dishonor fee, I explained to them the issue and why I disagreed with it. She went and spoke to somebody and came back and said as a courtesy to me they would do it this one time and then proceeded to give me a lecture about having money in my account.
They take no ownership in the fact that I raised this issue and was completely ignored by their so-called customer service and then the so-called customer service proceeded to lecture me. I received two phone calls and a letter in the mail for being 12 hours late on a payment even though if they had just listened the payment would never have been late.
The customer service at safe financial is absolutely putrid. They speak down to their customers, blatantly ignore them and then want to be paid for their ignorance!!
I implore anybody looking for a loan to look elsewhere and if I can prevent just one person getting a loan through these people I will sleep better at night.
5 June 2026
Unprompted review
Reply from Safe Financial
Hi Ronald,
Thank you for taking the time to share your experience. We genuinely value all feedback and are sorry to hear you felt let down, however, we do want to respectfully address some of the points raised,
As we take customer concerns seriously, we have carefully reviewed the call recordings and account notes relating to your loan and our review was unable to identify any discussion prior to settlement regarding your pay regularly arriving after your scheduled repayment time. To ensure complete transparency, we provided you with copies of the relevant call recordings by email last week in an effort to resolve your concerns; however, we have not received a response.
Our standard process is to schedule repayments on the borrower's nominated payday (a process designed to ensure funds are available) which is exactly what was done in your case.
We acknowledge that a repayment was dishonoured and understand this caused frustration. While the dishonour fee was applied in accordance with your loan agreement, it was later waived as a gesture of goodwill after you raised your concerns with us.
We also take customer service seriously and would never want a client to feel spoken down to. We are committed to treating all customers fairly and respectfully, and we are disappointed to hear that this was not your experience. While we respect your right to share your views, our review of the available records does not support a number of the claims made in your review.
Should you wish to discuss the matter further, we remain available so we can work through any outstanding concerns together.
Kind regards,
Safe Financial
Reply from Safe Financial
Thank you for your 5 star review Cassandra. We are so happy we could assist you and we really appreciate your feedback. ❤️
Reply from Safe Financial
Thank you Christopher for your 5 star review. We’re delighted to hear you found the application process clear. Your feedback means a lot to us. ❤️
How long I have to wait for the money
How long I have to wait for the money
10 June 2026
Unprompted review
Reply from Safe Financial
Thank you for your feedback. We appreciate you taking the time to leave a review. If you have any questions about your application status, please don't hesitate to contact our team directly on 1300 661 991. ❤️
The application form is smooth and easy…
The application form is smooth and easy to complete. The response from the team was fast and professional service throughout the process. Highly recommended.
9 June 2026
Unprompted review
Reply from Safe Financial
Thank you for your wonderful feedback. We’re delighted to hear you found the application process easy and that our team provided fast and professional service throughout. Your recommendation means a lot to us, and we truly appreciate your support. ❤️
First time using safe and waiting…
First time using safe and waiting outcomes.
Easy apply steps and time save.
One thing I'm concern once applied nothing shows on my account so doesn't know application is processing or missing.
6 June 2026
Unprompted review
Reply from Safe Financial
Thank you for your feedback Jae. We’re so glad to hear you found the application process easy. We also appreciate your comments about the application status visibility after submission. Feedback like this helps us identify areas where we can improve the customer experience. Thank you for taking the time to share your thoughts with us. ❤️
Reply from Safe Financial
Thank you for your 5 star review Troy. We truly appreciate your support ❤️
The process is so quick and easy
The process is so quick and easy. Have used Safe Financial a few times and have never had any problems. Highly recommend
3 June 2026
Unprompted review
Reply from Safe Financial
Thank you so much for feedback. We’re so happy to hear you found the process easy and we appreciate your continued support. Thank you again for your review ❤️
AAA+ From start to finish.
AAA+ From start to finish.
Great customer service.
Highly recommended…..
2 June 2026
Reply from Safe Financial
Thank you so much for your wonderful feedback Marlon. We’re thrilled to hear you had such a positive experience with our team. Delivering a high level of customer service is exactly what we aim for, so it’s fantastic to hear this feedback. We truly appreciate your review ❤️
Reply from Safe Financial
Thank you for your review Boyd. We’re so glad the team were able to help you. We truly appreciate your support ❤️
Reply from Safe Financial
Thank you for your review Rodney. We’re so glad to hear you’ve found our service easy to deal with. We truly appreciate your support ❤️
Exceptional experience with Safe…
Exceptional experience with Safe Finance! They were very easy going, professional, and made the whole process to be completed in 24 hours, that is just perfect. I really appreciate how smoothly they managed my application and no hard to find documentation was required . Highly recommend their service to anyone needing fast and reliable financial help.
28 May 2026
Unprompted review
Reply from Safe Financial
Thank you so much for your wonderful feedback Mohammad. We’re thrilled to hear you had such a smooth and positive experience with our team. Making the application process straightforward and efficient is exactly what we aim for, so it’s fantastic to hear this feedback. We truly appreciate your review ❤️
Reply from Safe Financial
Thank you for your kind words Jessica. We’re so glad to hear you’ve found our service easy and enjoyable to deal with. We truly appreciate your support and trust in our team. ❤️
Reply from Safe Financial
Thank you for your feedback Lemoeile. We’re so glad to hear you found our service helpful and easy to understand. We really appreciate your support. ❤️
Reply from Safe Financial
Thank you Amelia. we’re so glad we were able to support you when you needed it. We truly appreciate your trust and ongoing support. ❤️
great service always been there when…
great service always been there when needing there help
12 May 2026
Reply from Safe Financial
Thank you Joanne for the kind words. We’re so glad to hear we’ve been able to support you whenever you’ve needed us. We truly appreciate your trust and ongoing support. ❤️
Great service and I have been with them…
Great service and I have been with them for few years and I honestly say
Fantastic awesome staff and their services.
Keep up the wonderful work
8 May 2026
Reply from Safe Financial
Lisi, thank you so much for your continued support over the years. It truly means a lot to us to have loyal customers like you. We’re so glad you’ve consistently had a great experience with our team and services. Your kind words will make the team smile. Thank you for the encouragement! ❤️
Great customer service
Great customer service, efficient, reliable, professional, helpful, funds same day
7 May 2026
Reply from Safe Financial
Thank you for your wonderful feedback Sarah. We’re so glad to hear you found our service efficient, reliable, and helpful, and that your funds were received so quickly. We really appreciate your support. ❤️
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