I purchased an Arcam AV 41, which is a great-sounding unit but has some quirks. It's not very intuitive and hard to learn. I cannot say enough about Safe and Sound out of the Boston area. The staff... See more
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See what reviewers are saying
I've been doing business with Safe & Sound for years. I've purchased everything from remote car starters to complete home entertainment systems and have always been 100% satisfied. Their prices are g... See more
Ordered an open box Nad M33. It was a late night impulse buy for a nice price. Product was shipped first thing the next morning and arrived in a few days, well packaged in all original packaging no le... See more
You never really know what type of customer service you'll get from a company when ordering online. I can attest that Safe & Sound is simply exceptional. I order two fairly pricey Def Tech speakers.... See more
Company details
Information provided by various external sources
For the past 31 years, Safe and Sound has been providing customers with quality products and service. We began as a small stereo shop and now we have transformed into a company well-versed in popular, trending home theater systems and speakers. While our store has changed physically, and our customer base has grown exponentially, aided by the advent of the internet, we have not lost focus of the traditional methods of business ethics that have been the foundation of our growing company. We deliver service which is, and has always been, friendly, honest, and personal. At Safe and Sound, we don't just gain a customer, we gain a life long relationship. On a daily basis, we communicate with previous customers on a first name basis. As years go by, they won't necessarily remember the product model number they purchased from us or the price they paid. However, They will remember the exceptional service they received. We remember our customers by name and the speaker systems they purchased. This personalization allows our customers to feel comfortable giving us a call for any and all support related concerns or questions. When a customer has a positive experience with us, along with strengthening our reputation, it resonates with the brands we sell. We design Home Theater and car stereo systems for customers with passion. The same passion we had when we designed a similar speaker system for our own home or car, Having 100% belief in every brand we sell makes this passion come naturally. Celebrating over 31 years in business, we are very fortunate and grateful for our company's past, how we have evolved to the present, and more importantly we are enthusiastic and motivated to grow our company further. Whether you are a new or returning customer, we look forward to serving you.
Contact info
428 East Street, 01020, Chicopee
- 413-594-6460
- dave@safeandsoundhq.com
- safeandsoundhq.com
4.9
Excellent
143 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Fantastic experience
I was so happy to find these guys. I ordered an AVR, an amplifier and a bunch of in-ceiling and in-wall speakers. Dave was extremely helpful and easy to communicate with via phone or email. Everything arrived quickly and was in perfect condition. Don't hesitate to buy from Safe&SoundHQ.
8 September 2016
Unprompted review
FAST
Placed my order at 2:30 Wednesday and received it Thursday. Will order again
28 April 2016
Unprompted review
Great people, poor product.
All people who I spoke with were great. Knowledgeable and friendly. I bought just the door opener/locks no starter. Have to be two or three feet away, not 25 feet as I was told and have to press the button several times to have doors lock or unlock. Not happy with product at all.
28 April 2016
Unprompted review
Overall Great Experience working with Safe and Sound
Purchased a refurbished unit through the website. Unit arrived on time, set it up, and have no complaints. I would highly recommend purchases through Safe and Sound.
20 April 2016
Unprompted review
other-worldly customer service
Dave and Mike and the whole Safe and Sound family offer a level of customer service one doesn't really experience these days. Being from Idaho, I don't really have a lot of high end audio options, I have to rely heavily on online options. I've purchased two Parasound components from Safe and Sound and after dealing with their expertise, patience, and knowledge I feel comfortable in saying this has been the BEST customer service experience I've ever had, ever! Bottom line, these guys know their product, they fully stand by the quality of said product, and they treat the consumer like family from the onset. Safe and Sound has offered me the best customer service experience I've ever had AND the Parasound 2100 and 2125 I purchased really makes my turntable setup sing in a way I didn't think possible at this price point. Thank you so much very for helping me to make some very great audio decisions! I'm forever a fan of Safe and Sound!
2 March 2016
Unprompted review
Very pleased with the job.
They put a remote starter on my CRV. I scheduled an appointment for friday 3:00pm left the car, I was supposed to pick it up saturday next day. I asked them if they could do it in the same day so I can pick it up later that day, I needed the car for work next day. They said they will try their best. I went home and wasn't really expecting to get a call because it was late afternoon, and around 5:15 pm got a call from them, the job was done. Very satisfied, and happy with their service, good job and well done guys, Chris and David, Kavin.
24 February 2016
Unprompted review
Very happy customer
I recently purchased amplifier from this company and I'm extremely satisfy whit there service.
3 February 2016
Unprompted review
Item as described
The product was delivered new and in good condition. No issues with billing. Just a little lack of communication in processing and shipping. An email or two resolved the date.
Would recommend.
2 February 2016
Unprompted review
They're great.
Everything shipped on time and arrived safe and sound. Great packaging and a nice, simple website.
2 February 2016
Unprompted review
Excellent Service
David Laventure keeps his word and delivers those items as promised
Thanks
2 February 2016
Unprompted review
Great product
Good product, good service, Good company. Spoke on the phone with Mike and had a great experience.
2 February 2016
Unprompted review
Great price and product.
Purchased a manufacturer refurbished pre/pro at a great price. Fast shipping and the unit was in perfect condition. Thank you!
2 February 2016
Unprompted review
Integrity and Service
I had ordered a reconditioned amplifier at a substantial discount, but S&S called and informed me that the brand-new amplifier was being discounted for Black Friday to close to the price of the reconditioned unit. This allowed me to get the new-in-box amp within my budget.
They certainly didn't have to reach out to me like that. Great customer service makes me a fan. I'll be back for any other audio needs.
28 December 2015
Unprompted review
Easy, Fast, Accurate
This is the way I like to operate ... easy to order, fast delivery, and the box contains the items I ordered with no damage. Items were well packed, and the whole thing played out seamlessly ... Well Done. Would definitely order from you again.
24 December 2015
Unprompted review
Excellent Customer Service and Very honest shop
I purchased AV processor and amplifier from Safe and Sound hq and Mike was very helpful in recommending me products. They were also very helpful when I wanted to swap my amplifier. Thank you Mike.
22 December 2015
Unprompted review
Great
Great customer service, I had several questions on speakers they were able to answer to help make my purchase that much easier.
17 December 2015
Unprompted review
Top notch class act service!
We are another audio shop and we are in safe n sound at least twice a month if not more, they are alwaya willing to help us out with anything we need and have been like that for years!
Thank you guys for excellent service!
16 December 2015
Unprompted review
Great communication
Fantastic communication, very knowledgeable about the product. Effortless transaction. I would highly recommend safe & sound inc.
16 December 2015
Unprompted review
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