SAFARI.COM Reviews 1,767

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 714 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making the booking process smooth and easy. Many people highlight the excellent service, noting that consultants provide expert advice and tailor trips to individual needs, even for complex itineraries. Reviewers are particularly impressed with the efficiency and timely communication, often receiving swift and thorough answers to their queries. The overall experience of planning holidays is described as seamless and stress-free, with many expressing excitement for their upcoming adventures. People appreciate the personalized approach and the ease with which modifications are accommodated, ensuring a once-in-a-lifetime trip.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their responsiveness, helpfulness,... See more

Response time

People report positive experiences with response times, noting that representatives are very responsive and... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as easy, smooth, and stress-free... See more

Service

Customers had positive experiences with service, often highlighting excellent communication and quick... See more

Holidays

Consumers find holidays to be positive, with many expressing excitement for their upcoming trips, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the beginning of our booking process in December to the safari itself, everything has been easy and smooth. We found it very reassuring that the safari lodges we were interested in worked in tand... See more

Company replied

Rated 5 out of 5 stars

Sara was recommended from friends that she helped plan a safari for in 2024. She extremely helpful and set up alternate itineraries for us with detailed day by day and cost estimates. She patiently ta... See more

Company replied

Rated 5 out of 5 stars

Great website with all required information and options and costs available. Easy to navigate. Consultant provided advice very quicky and was able to resolve all our questions. Booking was easy and al... See more

Company replied

Rated 5 out of 5 stars

Nerine Du Plessis Was absolutely lovely in offering various safari packages. Once we selected one she was very efficient at making the booking and putting our requests to the lodge. Now we are just ex... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Why can't the experience of a lifetime be effortless to plan? At Safari.com, we handle every detail to ensure your journey is seamless and memorable. Share your details and an expert will reach out to assist you.

Full Service At No Additional Cost and Best Price Guarantee

Africa's Leading Safari Company 2024 & 2025. One dedicated specialist, complimentary travel insurance, and no markup on lodge rates.

Africa's Leading Safari Company 2024 & 2025. One dedicated specialist, complimentary travel insurance, and no markup on lodge rates.
Winner of Africa's Leading Safari Company at the World Travel Awards in 2024 and 2025, SAFARI.COM has been trusted by over 59,000 travellers since 2006. Here's why: Your own dedicated safari specialist stays with you from your very first enquiry through to your return home. One point of contact who knows your trip inside out, before, during, and after your safari. You pay the same rates as booking directly with the lodges. We earn our income from commissions paid to us by our suppliers, which means our expert advice and fully tailor-made itineraries cost you nothing extra. Should you find a better like-for-like rate, we will match it. Every new booking includes complimentary travel insurance with up to $5,000 in cancellation cover and $2 million in medical protection. Our service covers everything: accommodation, flights, transfers, car hire, activities and any extras.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A truly personalized journey, thanks to Anja’s exceptional insight!

I cannot recommend Anja Meyer at Safari.com enough. This is our 3rd trip in 2 years that we have planned with Anja and we cannot imagine using any other travel planner.
As travelers who deliberately seek experiences that go beyond the expected, and a bit of luxury that feels authentic, every single trip that we have booked with Anya has been a complex, multi country itinerary- we are definitely not easy to plan for.
What sets Anja apart from other travel planners (and we have used several planners from top agencies) is her ability to partner with us and truly understand our preferences, pace and unspoken/ unwritten requirements. We would be remiss if we didn't mention her work ethic - she is incredibly responsive despite major time differences (I don't think she sleeps :) ).
The results are always extraordinary journeys that feel very tailored to us. This most recent trip planned with Anja will take us across Namibia, Botswana and Mauritius - we can't wait!!

16 May 2026
Unprompted review
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Reply from SAFARI.COM

Thank you so much for your lovely review. Namibia, Botswana and Mauritius is a combination that gets me genuinely excited, and reading your review honestly made my day. Three trips together means we've built something really special, and I love that each itinerary pushes me to think differently about what's possible. The contrast between the vast desert landscapes and the Indian Ocean is going to be remarkable. When you're back from this one, I'd love to see a few photos, especially if you're happy for us to share them on our socials.

Anja

SAFARI.COM

Rated 5 out of 5 stars

Efficient, personalised safari expertise

Super efficient, personalised service. Safari.com goes out of their way to find the best options and tailor the itinerary to suit your needs. They came up with a great solution for every request that I threw them. Couldn’t fault their customer care or tour itinerary organisation. Don’t bother looking for any other company!

18 May 2026
Unprompted review
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Reply from SAFARI.COM

Hi Kayla, Victoria Falls is going to be absolutely spectacular in July, and the Livingstone Island High Tea is one of those once-in-a-lifetime experiences that never disappoints. It's great to hear that the planning process has matched the level of adventure you've got ahead of you. When you're back, we'd love if you shared a few photos from the trip so we can live vicariously through them.

The SAFARI.COM Team

Rated 5 out of 5 stars

The team have been really great in…

The team have been really great in assisting with all our queries before and after booking.

17 May 2026
Unprompted review
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Reply from SAFARI.COM

Hi Darren, that's really great to hear and we appreciate you sharing the feedback. You've got a stunning trip coming up, from the waterways of the Linyanti to the shores of Lake Kariba, with a helicopter scenic flight over the bush thrown in for good measure. Once you're back, we'd love to see any photos you bring home from the journey.

The SAFARI.COM Team

Rated 5 out of 5 stars

Excepcional atendimento

Safari.com has exceptional customer service. Every detail I needed clarification on was addressed quickly and kindly. Without a doubt, it's a great company.

14 May 2026
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Reply from SAFARI.COM

Hi Sergio, it's wonderful to hear that our responsiveness and attention to detail have made a difference during the planning stage. Your African safari adventure is going to be something truly special, and we're excited for you to see it all come together on the ground. Once you're out there, we'd love to see any photos you bring back from the experience.

The SAFARI.COM Team

Rated 5 out of 5 stars

They’ve been outstanding with their…

They’ve been outstanding with their service before we get to the safari

16 May 2026
Unprompted review
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Reply from SAFARI.COM

Hi Bryan, thank you for the kind words, we are so pleased the planning has been smooth so far. We can’t wait for you to experience your African safari adventure, especially those early morning game drives when the bush is just waking up.

The SAFARI.COM Team

Rated 5 out of 5 stars

Good communication

Good communication

15 May 2026
Unprompted review
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Reply from SAFARI.COM

Hi Richard, thanks for taking the time to leave a review and we are glad our communication has been helpful.

The SAFARI.COM Team

Rated 5 out of 5 stars

So far Safari.com has been a great…

So far Safari.com has been a great group to work with. They are professional, and truly helpful. They get back to me promptly and are clearly wanting to make this trip a great success for myself and the other 11 family members that are accompanying me. We are looking forward to a great trip.

13 May 2026
Unprompted review
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Reply from SAFARI.COM

Hi Michael, thank you for the kind feedback. We are so pleased the planning has felt professional, helpful, and prompt, and we cannot wait for you and your family to experience your amazing itinerary.

The SAFARI.COM Team

Rated 5 out of 5 stars

Our representative Lana Goodwin was…

Our representative Lana Goodwin was extremely professional and very accommodating when our needs kept changing.

Looking forward to our spectacular safari.

14 May 2026
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Reply from SAFARI.COM

Thank you for your kind words, it really means a lot. I’m so pleased I could help as your plans evolved, and I can’t wait for you to experience your African safari adventure at Amakhala Safari Lodge.

Lana Goodwin

SAFARI.COM

Rated 5 out of 5 stars

A+ for Safari.com (and Lana)

Lana was extremely helpful, listened, made great suggestions, and navigated this process for us. She was so responsive and thorough. I would highly recommend Safari.com for your African adventure.

13 May 2026
Unprompted review
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Reply from SAFARI.COM

Hi Diane and Greg, thank you for the kind words. I’m so glad I could help shape your safari plans and keep everything moving smoothly. You have an incredible African safari adventure ahead, and I can’t wait for you to experience your amazing itinerary.

Lana

SAFARI.COM

Rated 5 out of 5 stars

Helpful guides to picking a great safari

Picking a safari is not easy, there are many choices. These guys do a good job helping put together a dream holiday and finding good rates for it. They are responsive and help put together a dream holiday.

12 May 2026
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Reply from SAFARI.COM

Thank you for the lovely feedback, and we are so pleased we could help make the planning feel easy and good value. Choosing the right safari can be a lot to navigate, so it’s great to hear our responsiveness made a difference. We hope you’re especially looking forward to those early morning game drives at MalaMala Camp.

The SAFARI.COM Team

Rated 5 out of 5 stars

So far the booking experience has been…

So far the booking experience has been very nice . The clarifications were prompt and helpful.

10 May 2026
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Reply from SAFARI.COM

Thank you for your kind feedback, and I’m glad the booking process has been smooth and that our clarifications have been prompt and helpful. We’re really looking forward to helping you get set for your African safari adventure and those memorable wildlife moments out in the bush.

The SAFARI.COM Team

Rated 5 out of 5 stars

Trip of a lifetime!

Putting together a safari from half a world away is daunting, but Mel made the planning process painless and easy. She was communicative, responsive to our feedback, and understood my family’s needs and preferences. Her suggestions were spot on and she worked tirelessly to create a once in a lifetime trip for my family! We are so excited.

11 May 2026
Unprompted review
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Reply from SAFARI.COM

Diane, thank you for the lovely review, it means a lot. I’m so pleased I could make the planning process feel easy and tailor everything to your family’s preferences, and I can’t wait for you to experience your African safari adventure.

Mel

SAFARI.COM

Rated 5 out of 5 stars

Excellent job by Sarah At Safari.com

Excellent job by Sarah on curating our once in a life time Safari Trip. She provided responses to all my questions, found deals, provided additional travel/visa information and also performed additional research for modifications to itinerary. The booking process and service was easy. I would highly recommend Safari.com.

11 May 2026
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Reply from SAFARI.COM

Hi Heather, thank you for the kind words. I’m so pleased I could help curate your once in a lifetime safari and make the planning and booking process feel easy. You have some incredible highlights ahead, especially time at Victoria Falls and a classic Big 5 safari in the Kruger area.

Sara

SAFARI.COM

Rated 5 out of 5 stars

Shann has been extremely responsive…

Shann has been extremely responsive when booking our travel and getting us the best price and accommodation that we needed. Because we have never traveled to Africa before her knowledge was indispensable.

10 May 2026
Unprompted review
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Reply from SAFARI.COM

Hi Jeff, thank you for the kind words, I’m so glad I could help make planning your first Africa trip feel straightforward and find the right value and fit. You’ve got an incredible trip ahead, from safari time in the Kruger area to the sheer scale of Victoria Falls, plus unforgettable wildlife moments in the Masai Mara. If you capture any great photos out there, I’d love to see them, and we may even share a favourite on our socials.

Shann

SAFARI.COM

Rated 5 out of 5 stars

Safari.com has been wonderful to work…

Safari.com has been wonderful to work with, Shann was amazing and made the process so smooth for us and selected excellent accommodations!

8 May 2026
Unprompted review
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Reply from SAFARI.COM

Casey, thank you for the kind words, I’m so glad I could make the planning process smooth and help you find accommodations you’re excited about. You have a wonderful itinerary ahead, from unforgettable game drives in the Kruger area to relaxing beach time in Mauritius.

Shann, SAFARI.COM

Rated 5 out of 5 stars

Working with Dolan has been great

Working with Dolan has been great. Listened to our ideas and goals and has put together an intinerary meeting those needs. We're off today to seek our adventure in Africa!

7 May 2026
Unprompted review
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Reply from SAFARI.COM

Chris, I’m so glad I could help shape an itinerary that fits your ideas and goals, and I can’t wait for you to experience your African safari adventure. I hope you love those early morning game drives and the feeling of being out in the bush as the day begins!

Dolan, SAFARI.COM

Rated 5 out of 5 stars

Denise has been super helpful

Denise has been super helpful through all the booking process even though we were booking very last minute. She answered every question I had and stayed patient with me through all 101 questions. Really excited to see what the rest of the trip has in store for us!

6 May 2026
Unprompted review
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Reply from SAFARI.COM

Hi Liam, I’m so glad I could help make the last-minute booking process feel easy, and I really appreciate your thoughtful review. It’s been a pleasure answering all your questions, and I can’t wait for you to those early morning game drives out in the bush. If you capture any great photos on the trip, I’d love to see them, feel free to send them my way.

Denise, SAFARI.COM

Rated 5 out of 5 stars

The booking process was very easy and I…

The booking process was very easy and I compared a couple vendors and Anja got us the best package of everyone. She was the fastest to respond with a complete package and even held the package for a few days while I was waiting to see what the others were offering.

3 December 2025
Unprompted review
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Reply from SAFARI.COM

Hi Troy, I’m so pleased I could make the booking process easy and put together the best-value package quickly for you. It was a pleasure holding everything while you compared options. Your African safari adventure is going to be unforgettable, especially when you’re out on game drives spotting wildlife in the bush!

Anja, SAFARI.COM

Rated 5 out of 5 stars

Working with Safari.com has been incredible

Working with Safari.com has been agrteat experience. Darren Robertson has been very helpful along the way. Everything has been smooth and seamless.
Thanks so much!

6 May 2026
Unprompted review
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Reply from SAFARI.COM

Hi Clift, thank you for your kind words, I’m really pleased I’ve been able to help make everything feel smooth and seamless as you get ready for your African safari adventure. I hope you’re especially looking forward to those first wildlife sightings out in the bush.

Darren

SAFARI.COM

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