The SAA Reviews 

12,629
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

this company won't allow me to cancel my annual subscription online. Since I don't live in the UK that means I have to make a long distance phone call. It's convenient to subscribe, but not clear... See more

Rated 5 out of 5 stars

Excellent choice of art materials at very reasonable prices often with added discount as well. Prompt picking and very secure packaging. First class service, well worth subscribing to the SAA, with th... See more

Rated 5 out of 5 stars

Joining SAA Thanks to my great watercolour art tutor; has completely revolutionised my Whole experience with art. I used to shop for Loads of art materials in a craft shop & was spending a Lot... See more

Company replied

Rated 5 out of 5 stars

The products for sale are generally very reasonable and delivery is always prompt and free. But the main advantage is the resources, the videos on demand are great and the magazine is an inspiration... See more

Company details

  1. Hobby Store

Written by the company

Are you an artist looking for art supplies and materials? For over two decades, the SAA has been recognised as the leading artists’ membership organisation that supports anyone wanting to develop their artistic streak. Whether you're a beginner or professional - explore the colourful world of the SAA and enjoy discounts on over 20,000 top quality, brand name, art products & supplies, and discover how our international community can help inspire you to try something new


Contact info

3.9

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(12,629)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good resources at competitive prices with free U.K. delivery

Ordered online.

Accurate communication re delivery which was swift.

Well wrapped and goods as described

Watercolour paper good quality and competitive pricing.

Quarter imperial sheet double mounts, high quality and cheaper than the High Street.

Free delivery

4 January 2023
The SAA logo

Reply from The SAA

Thank you for your kind comments.
Kind regards The SAA

Rated 3 out of 5 stars

The SAA online shop too pricey

The online shop is, on the whole, expensive compared to other online shops.

6 January 2023
The SAA logo

Reply from The SAA

Good Afternoon Pamela.

Thank you for your review. As a member you are entitled to our price match promise as part of your membership if you find an item cheaper elsewhere.

Kind regards
SAA Team

Rated 5 out of 5 stars

Just what I wanted

I got what I wanted - a spiral bound book of smooth watercolour paper - promptly and at a sensible price. I look forward to using it!

6 January 2023
The SAA logo

Reply from The SAA

Thank you very much for taking the time to express your delight with your product, we are always please here at the SAA to hear from our customers. Happy Painting!

Rated 5 out of 5 stars

Great experience

Great experience most times I place an order with SAA. There is the very odd time that the website slows down or a page freezes which is slightly annoying but usually quickly remedied

4 January 2023
The SAA logo

Reply from The SAA

Good Morning Joanna,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Kind Regards,
SAA

Rated 5 out of 5 stars

SSA is a supportive organisation

SSA is a supportive organisation. I use SSA for information and education, the on line videos they are informative and easy to use always help me increase my skills. The online shop has a good range of products and are cost effective for members

4 January 2023
The SAA logo

Reply from The SAA

Good Afternoon Lorraine,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Kind Regards,
SAA

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Clear and easy to use website

14 December 2022
The SAA logo

Reply from The SAA

Good Afternoon Annie,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Kind Regards,
SAA

Rated 5 out of 5 stars

Satisfied customer

I received my package in a reasonable time - over the Christmas period - in perfect condition. There was no problem with the delivery.

2 January 2023
The SAA logo

Reply from The SAA

Thank you for your kind comments and positive feedback.
Kind regards
The SAA

Rated 5 out of 5 stars

How SAA has changed my life.

Joining SAA Thanks to my great watercolour art tutor; has completely revolutionised my Whole experience with art. I used to shop for Loads of art materials in a craft shop & was spending a Lot of money. I gave now decided to stick with the SAA Range of watercolours: not just because my tutor; Roma Wilder Sat's they are the best but that I find
Not just the pricing but the Quality will enable me to pursue using the tubes of points in a better quantity.
Thank you all
I Love all about SAA: The magazine
The tutorial videos + your superb service. You all are wonderful.
Happy New Year
Jude Mendelsohn
An aspiring landscape artist.

3 January 2023
The SAA logo

Reply from The SAA

Good Afternoon, Thank you so much for your lovely comments and feedback, The team will certainly be delighted to hear this, happy new year and all the best in your painting adventures.
Kind regards
The SAA

Rated 5 out of 5 stars

Just beginning with watercolour

I am just getting started with watercolour, so I really appreciate the videos of demonstrations by experienced artists. The shop is extensive, featuring high quality materials, with very competitive prices.

2 January 2023
The SAA logo

Reply from The SAA

Good Morning,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Kind Regards,
SAA

Rated 5 out of 5 stars

As usual prompt delivery especially…

As usual prompt delivery especially seeing Christmas mail!

14 December 2022
The SAA logo

Reply from The SAA

Good Morning,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Kind Regards,
SAA

Rated 5 out of 5 stars

I always look forward to the bimonthly…

I always look forward to the bimonthly Paint and Create magazine. It's very stimulating.
I enjoy being part of SAA. The website is very easy to use. I buy things from SAA easily and regularly.
I love it

2 January 2023
The SAA logo

Reply from The SAA

Hello Gill, thank you so much for your kind comments and taking the time to share your Arty experiences with us here at the SAA.

Rated 5 out of 5 stars

Excellent products and service

Easy to order. Fast delivery. Excellent products. Lots of benefits for members

20 December 2022
The SAA logo

Reply from The SAA

Good Afternoon Marion,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Kind Regards,
SAA

Rated 5 out of 5 stars

Really good website

Really good website, easy to use. Excellent variety of products.

17 December 2022
The SAA logo

Reply from The SAA

Good Afternoon,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Kind Regards,
SAA

Rated 5 out of 5 stars

Always good value

Always good value, free delivery- what more could you want?

28 December 2022
The SAA logo

Reply from The SAA

Thank you for your kind comments and positive feedback.
Kind regards
The SAA

Rated 4 out of 5 stars

prompt service

I did struggle slightly to navigate the catalogue, but once I had found what I wanted, the rest of the ordering process was easy, and my purchases arrived promptly and in good condition.

17 December 2022
The SAA logo

Reply from The SAA

Thank you for your kind comments. We are grateful for your feedback as we are always looking at ways to improve our customers experience.
Kind regards
The SAA

Rated 4 out of 5 stars

Website

I don't think your website is easy to navigate, having said that the rest is good.

28 December 2022
The SAA logo

Reply from The SAA

Thank you for your comments,
We are very grateful for any feedback to help us improve our customers experience with us,
Please don't hesitate to get in touch if you wish to discuss further on feedback or if you are having any issues placing any orders, one of our friendly customer service team will be more than happy to assist.
Kind regards
The SAA.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look