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Review summary

Created with AI, based on recent reviews

Evaluating 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and polite demeanor, making the entire process pleasant from selection to delivery. The delivery service is frequently highlighted as excellent, with many appreciating the professionalism, care, and efficiency of the delivery teams who often go above and beyond to set up products and respect properties. People are delighted with the quality of the products, finding them to be in perfect condition and meeting their expectations, often exceeding them. The overall service, from initial contact to final delivery, is described as first-class, with many consumers expressing satisfaction and a strong likelihood of recommending the company.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their efficiency, friendliness, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the professionalism and... See more

Product

Reviewers highlight positive aspects of product, with many expressing delight with the quality and condition... See more

Service

Reviewers mention positive feedback about service, consistently praising the efficiency, friendliness, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the superb quality of sofas and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The wholse experience with this Company has been exceptional, from placing the order to organksing delivery. Staff very helpful and polite on phone. Percy and Will who delivered our new sofa were amaz... See more

Rated 5 out of 5 stars

Delighted with our great new G Plan sofa! Great showroom experience, marvellous choice and very competitive prices, plus helpful staff and customer parking. Will and Owen delivered our sofa today - t... See more

Rated 5 out of 5 stars

We can’t fault this company! From placing the order to taking delivery it’s been straight forward! Wish every company would be like S2 Sofas. Luke was lovely when ordering. Then the two lads Sam &... See more

Rated 5 out of 5 stars

Have been looking for a couple of sofas for a while when we came across S2 Sofas. How refreshing to be invited to look around without being pounced on by pushy sales people. Sam and Perry were brillia... See more


Company details

  1. Furniture Store

Written by the company

We are a well-established family business offering new cancelled orders from famous high-end British brands & fine furniture makers saving £1000’s from their retail cost. We pride ourselves on providing the best value sofas, whilst maintaining our reputation of giving excellent service throughout the UK. With 100’s of sofas in stock available for immediate delivery, we’ll have the perfect sofa for your living space. All our fine furniture is delivered using our own fleet of vehicles and our very experienced delivery teams. For additional peace of mind, all sofas are sold with our lifetime parts at cost guarantee at no extra cost! Please contact us for more information 7 days a week!


Contact info

5.0

Excellent

TrustScore 5 out of 5

541 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Great communication from purchase to delivery. Our cheerful delivery drivers, Perry and Ben, were very careful when manoeuvering our sofa into our small cottage. Excellent service all round.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my new sofa

I absolutely love my new sofa – it’s incredibly comfortable and exactly as described. The delivery arrived early in the morning, but I was really impressed by how professional, quick, and quiet the delivery team was. Sam and Ben did a fantastic job – they were so quiet, they didn’t even wake my two dogs sleeping upstairs! Great service from start to finish. Thank you !! A+++

13 April 2025
Unprompted review
Rated 5 out of 5 stars

Buying a sofa the hassle free way.

I found dealing with S2 Sofas a real pleasure - it was great to deal with a company that were easy to get hold of and straightforward to do business with. I live a long way from their Rotherham base but sorting out delivery was far easier than expected - once we had agreed a date they explained how they would provide a 2 hour slot a couple of days before and the driver would call when he was 30 minutes away. Everything they promised happened such an easy and reassuring process. The 2 delivery guys were Sam and Ben - they couldn’t have been more polite and helpful in moving existing furniture and installing the new sofa. It was so refreshing to deal with a company that makes the whole buying process simple and hassle free. I would definitely use them again.

13 April 2025
Unprompted review
Rated 5 out of 5 stars

Great experience.

Our sofas was delivered on the day we had arranged with s2 sofas. The lads Perry and Ben was very polite and friendly. They set the sofas up for us with a smile. In all our experience was a good one . And would highly recommend S2 sofas

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Wide range of sofas to choose from all…

Wide range of sofas to choose from all at incredible prices. Refreshing change to just be able to walk round without being hassled by sales staff, but available help with enquiries if needed. Big shout out to both BEN and PERRY who delivered 2 sofas and took great care getting through 2 doors. Very polite lads who are a credit to the business, thank you very much

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Sofa

Ordered a sofa from s2 sofa Rotherham store can not fault service I received From Perry and Ben, even delivered at earlier time as I was working

2 April 2025
Unprompted review
S2 Sofas logo

Reply from S2 Sofas

Thank you Gary, we really appreciate your review. We will pass your kind message on to the delivery team!

Rated 5 out of 5 stars

Sofa arrived on time with very help…

Sofa arrived on time with very help deliver drivers. They showed me how to put all the parts together, and made sure I was totally happy before leaving. At a small extra cost they removed the old sofa. Very happy with the sofa and service. I have no problems with recommending s2sofas.

1 April 2025
Unprompted review
S2 Sofas logo

Reply from S2 Sofas

Thank you so much for this 5-star review. We really appreciate you being a customer and we will share your review with the delivery drivers. The sofa looks great in your room! It was a pleasure doing business with you!

Rated 5 out of 5 stars

I would recommend S2 Sofas to everyone

I would recommend S2 Sofas to everyone, from our first visit to the showroom to the day of delivery, S2 staff went that extra mile to make sure that we were totally happy with our purchase, they kept us informed throughout and the delivery guys called me half an hour before they were due to arrive, Ben and Perry were so courteous and extremely professional, they placed the furniture where we wanted it and demonstrated how it worked.. excellent experience from start to finish. Thank you

29 March 2025
Unprompted review
S2 Sofas logo

Reply from S2 Sofas

Thank you for your great review Andrew. We’ve passed your kind words on to our team. We are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know we hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. We value our customer’s feedback for helping us to keep improving our business.

Rated 5 out of 5 stars

Good choice for immediate delivery and great prices

We are really happy with our buying experience at S2 Sofas. They had a huge range to look at and no pressure selling. Malcolm provided us with a power bank so that we could try out the reclining mechanisms on the sofas and chairs we were interested in, and once we had measured and checked they were delivered a few days later. Sam and Ben delivered and carried our huge heavy old sofas out. They assembled the new ones, demonstrated that everything was working and made sure we were happy. I would be happy to use them again.

20 March 2025
Unprompted review
S2 Sofas logo

Reply from S2 Sofas

Thank you Paul for your 5-star rating. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We will let the delivery team and Malcolm know! It was a pleasure doing business with you. We really appreciate you taking the time to leave us this kind review!

Rated 5 out of 5 stars

New sofa

Visit S2 Thursday, ordered a corner unit and it was delivered this afternoon. Great service in store and our new sofa was delivered and assembled by two fantastic young men Sam and Perry. Very efficient service and they are a credit to their company. Will definitely advise others to consider here when looking for a new sofa.

22 March 2025
Unprompted review
S2 Sofas logo

Reply from S2 Sofas

Thank you Julie for this kind review, it is very appreciated. We are glad we could meet your expectations and everything went smoothly for you. We will pass your kind message on to Sam and Perry. We hope to see you again in the future!

Rated 5 out of 5 stars

Excellent quality sofas,well pleased.

Excellent quality sofas,well pleased.
Delivered on time by two very pleasant lads Sam and Perry who couldnt do enough for us,a credit to the company.

13 March 2025
Unprompted review
S2 Sofas logo

Reply from S2 Sofas

Thank you for your kind review! I'm pleased you were happy with our service overall and your sofa and we look forward to seeing you again in the future!

Rated 5 out of 5 stars

First class experience

We bought two sofas from S2 sofas feeling a little uneasy, not having dealt with this company before. Malcolm held our hand through the whole process and answered every query we had. The delivery part was exemplary. Sam and Ben arrived (having called in advance) looking smart in company uniform and nothing was too much trouble for these guys. And the best bit.. the sofas were exactly as described exceeding our expectations, and at a great price.

16 March 2025
Unprompted review
S2 Sofas logo

Reply from S2 Sofas

Thank you for choosing us and for the great 5-star rating Marc. Your feedback motivates us to keep raising the bar and we are glad we were able to provide the service we aim to provide every time. We can't thank you enough!

Rated 5 out of 5 stars

Our sofas arrived as arranged

Our sofas arrived as arranged, the two delivery lads Perry & Ben were very helpful & took care with what they did, they were a credit to the company.

15 March 2025
Unprompted review
S2 Sofas logo

Reply from S2 Sofas

Thank you for your kind review John! I'm pleased you were happy with our service overall. We will pass on your kind words to Perry and Ben!

Rated 5 out of 5 stars

S2 Sofas, very recommended.

Our armchair arrived this morning. At the time arranged. Sam and Ben were very helpful and careful when brining it into the house.
We can wholeheartedly recommend S2 sofas. The service and prices are outstanding.

16 March 2025
Unprompted review
S2 Sofas logo

Reply from S2 Sofas

Hi Trevor! We really appreciate your review and are happy to hear you are pleased with our service. We will pass your kind words on to Sam and Ben! Thanks again, and we hope to see you soon!

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