I really like a few ryderwear products but the business itself is only okay. Nothing is worth full price, many materials are cheap and thin. Returns policy only offers store credit, and you have to p... See more
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I ordered a few tops from Ryderwear online and was really disappointed with the overall experience. The fit was off, the shape of the tops was weird, and they didn’t sit properly at all. The m... See more
Company replied
Great products, appalling customer service. I have used Ryderwear numerous times over the the years and can't fault the clothes but I am likley to avoid them in future. My girlfriend had ordered me s... See more
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Too expensive for the quality they sell. I accidentally ordered a wrong size jogger didn’t like the fabric material. They don’t offer refund on change of mind so will have to stick with store credit
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Company details
Written by the company
Over the last 10 years, Ryderwear has perfected the synergy between fashion and fitness. Whether it’s gym gear for the hardcore bodybuilder, performance compression wear for the serious athlete or funky street for looking your best, Ryderwear sets the standard.
Contact info
10-14 Alfred Avenue, 5009, Beverley, Australia
- support@ryderwear.com
- ryderwear.com
2.9
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Love this activewear- i have around 10+…
Love this activewear- i have around 10+ gym sets from them - always great quality , and to mention one time i had issues- it was solved very quickly and i got full refund before sending item back .
Thanks
17 August 2024
Unprompted review
Reply from Ryderwear
Hey Regina, Thank you for your wonderful feedback! We're thrilled to hear you're enjoying your activewear collection. It's great customers like you who keep us motivated to maintain our quality standards. We're also glad we could quickly resolve your previous concern - providing excellent customer service is just as important to us as delivering quality products. Thank you for your continued trust and support! 💪
Unfortunately it has went downhill for…
Unfortunately it has went downhill for UK/eu buyers.
Can't get a refund at all now (not sure when this changed) and customer service don't care regardless of the reason. I bought a bag, which has no sizing dimensions etc on their website. Turns out it's too small for what purpose I need it for and they refuse to issue a refund even though it's only £19. This is because they have changed their policy so they only provide a store credit after you have to pay £5.99 for return postage. It is against UK law to not provide a refund when items are bought online so I have went to my credit card for them to claw the money back. I've bought hundreds of pounds of ryderwear and found them great until this recent issue, they have lost a customer in me and my friends for the lack of care given. beware if from UK/Europe!
12 November 2024
Unprompted review
Reply from Ryderwear
Hi Kaylee,
Thank you for taking the time to share your feedback. We are deeply sorry to hear about your disappointing experience with our return process and customer service.
We are actively reviewing our international return policies and website product information to better serve our UK and EU customers. Your feedback helps us identify areas where we need to improve.
We value your loyalty as a customer and hope to have the opportunity to regain your trust.
Really disappointed
Really disappointed. I have purchased from the site many times in the past and the items themselves are fine (the quality is not quite as good as other brands but they have a huge range and great colours). I recently made a large order and had a few things that I wanted to return. They no longer do returns to your original payment method and only via store credit. This isn’t clearly stated when you place an order. You also have to pay to make a return. I will not be using ryderwear again in the future because of this.
19 November 2024
Unprompted review
Reply from Ryderwear
Hi Katie,
Thank you for your honest feedback and for being a long-time Ryderwear customer. We sincerely apologize for the frustration caused by our recent changes to the return policy.
We understand your concern about the clarity of these policies during the checkout process. Your feedback is helping us recognize the need to make our return terms more transparent and customer-friendly.
We will forward your comments to our management team as we review our policies.
We appreciate your past support and hope to have the opportunity to serve you again.
very bad quality
I am in sock about how bad quality the leggings are. I wanted to try for very long time and now that was discounted because of Black Friday I finally bought. PLEASE STAY AWAY from light colours they are incredibly transparent you can see except the underwear even my tattoos…. I don’t even need to squat or anything….And I even took one of the leggings bigger size and still is transparent!
19 November 2024
Unprompted review
Reply from Ryderwear
Hi Anna,
Thank you for sharing your detailed feedback about our leggings. We're very sorry to hear that the products didn't meet your expectations, especially after your first purchase with us during our Black Friday sale.
We take quality concerns seriously and our team will review the feedback about our light-colored styles.
Shocking
Shocking. They recently changed their return policy unbeknown to me. I had never ordered but my sister had previously - we checked the Black Friday page and it said simple easy returns policy extended number of days. I placed a large order as I didn’t know what size I was, and I needed a lot of gymwear.
The 2nd order hasn’t arrived luckily - 2 weeks after order but they ignore your emails / customer service tickets. I’ve asked them to cancel the order but they aren’t responding.
So be very aware, the quality is also rubbish. Cheap crap. I will stick with SB in future. AVOID AVOID AVOID AVOID AVOID
Update: I have now had a response which just repeats itself that they don’t accept returns which contravenes Consumer Regulations 2013, you can legally cancel goods bought online at within 14 days (minimum) - they are refusing to log a complaint and ignoring my request to cancel an order not received yet.
REPORT TO TRADING STANDARDS
Just because they based on Oz they are bound by UK consumer law these rogues to Trading Standards. Also report to them to your bank.
4 November 2024
Unprompted review
Reply from Ryderwear
Dear Sam,
Thank you for sharing your detailed experience with us. We sincerely apologize for the multiple issues you've encountered - from the unclear communication about our return policy changes to the unresponsive customer service.
We understand your frustration with trying to reach our team and not receiving any response to your emails and service tickets. This is unacceptable, and we are taking immediate steps to address these communication failures.
We take your feedback about product quality very seriously. Our goal is to provide value to our customers, and we've fallen short of this promise.
Thank you for bringing these issues to our attention.
Your feedback will help us improve our service, communication, and product quality.
Kind regards,
Ryderwear Customer Service Team
Don’t refund for returns anymore!!!
I would give zero stars if I could. I have been ordering from here for years and generally love their Leggings. However, I’ve recently ordered from them to find that their returns policy has changed and this wasn’t clear until I went through the process of returning the items.
I placed two orders during their recent sale. One has arrived however the items don’t look right, nothing to do with the sizing, they just don’t suit me, which happens with lots of clothes for many people (which is why people like to have the option try clothes on first).
They now don’t offer refunds but a store credit on items. Imagine if you’d ordered several different sizes to see which fits first and then you can’t return the ones that don’t fit you properly. I’m sure that they will lose lots of business with this strategy and lots of loyal customers will stop ordering because of this.
I won’t be ordering again from here.
15 November 2024
Unprompted review
Reply from Ryderwear
Dear Zoe,
Thank you for being a long-time customer and for taking the time to share this feedback. We sincerely apologize for the lack of clarity regarding our returns policy changes.
As a valued customer who has supported us for years, we understand your disappointment, particularly when the items don't work out as expected.
We recognize that being able to try on clothes and return those that don't suit you is an essential part of online shopping.
Your concerns about ordering multiple sizes and our current store credit policy have been noted and will be shared with our management team. Customer feedback, especially from loyal customers like yourself, is crucial in helping us evaluate our policies.
We appreciate your honest feedback and understand how this change impacts your shopping experience with us.
Kind regards,
Ryderwear Customer Service Team
Finally a pair of women’s trackies that…
Finally a pair of women’s trackies that look and feel lux! They’re roomy in the leg and fitted in the waist. Material is fairly thick too. I am 55kg’s and 165cm’s tall. I ordered size small and they fit perfectly.
14 November 2024
Unprompted review
Reply from Ryderwear
Dear Kitt,
Thank you so much for your wonderful review! We're delighted to hear that you're enjoying your trackies, particularly the luxurious feel and perfect fit. It's great to know that the combination of roomy legs, fitted waist, and thicker material works well for you.
We really appreciate you taking the time to share your specific measurements and size choice - this kind of detailed feedback is incredibly helpful for other customers looking to find their perfect fit.
Thank you for choosing our brand and sharing your positive experience!
Kind regards,
Ryderwear Team
Customer service is poor
Cold, impersonal, robotic unkind customer service
13 November 2024
Unprompted review
Reply from Ryderwear
Hi Rae,
We're genuinely sorry to hear about your disappointing experience with our customer service team. The cold and impersonal treatment you described falls far short of the warm, helpful experience we strive to provide to every customer.
Your feedback is invaluable in helping us improve. We've shared your comments with our customer service management team, and we're reinforcing our training to ensure our team members provide more personalized and empathetic support.
No integrity, horrible customer experience.
Absolutely horrendous.
I ordered items in their black Friday sale and a week following my purchase I was emailed to be told my items were unable to be fulfilled due to a system glitch and them selling the item they didn't have in stock. I was okay with this - I can understand things happen. I replied with a fair request to have the pricing honoured and send me a new colour with express shipping.
This request was rejected as they "only give 15% discounts for fulfilment issues, not 50% that the black Friday sale had"
I will never shop there again due to lack of fairness, customer service and integrity.
10 November 2024
Unprompted review
Reply from Ryderwear
Hi Katie,
Thank you for sharing your feedback about your Black Friday order experience. We understand your frustration regarding the unfulfilled order and would like to clarify our policies.
Our inventory management system operates in real-time, but during high-volume sales events like Black Friday, occasional synchronization delays can occur despite our best efforts. When such situations arise, we have established compensation policies in place, including our standard 15% discount for fulfillment issues. This policy is consistently applied across all orders to ensure fair treatment for all customers, regardless of when the original purchase was made.
Terrible and slow customer service
Terrible customer service. When you order online they take well over 10 days to even ship it to you and when you enquire about it they send you the standard email template. Even paying for express makes no difference. Yet others who ordered at the same time receive theor orders within a few days. Has happened to my last three orders now so I won't be ordering from ryderwear anymore. Not to mention the quality of the shorts are poor. Waistband loosens and shorts stretch out in a month. Time to switch to another brand that's more reliable and has a better shipping process to ensure customers get their goods in a timely manner.
11 November 2024
Unprompted review
Reply from Ryderwear
Hi Peter,
Thank you for taking the time to share your feedback. We apologize for any frustration caused by the delivery of your recent orders.
We want to clarify that during our peak sale periods, processing times can take up to 10 business days before dispatch. The express shipping option you selected refers to the transit time once your order has been dispatched, not the initial processing period.
Offered cancellation for incomplete order which I accepted but they sent anyway.
I recently had a disappointing experience with Ryderwear’s customer service over an incomplete order. I ordered a bra and shorts, but was informed the bra was out of stock. Customer service gave me the option to cancel and reorder the items in a different size, which I agreed to immediately. However, my original order was shipped anyway, leaving me with only half of what I wanted and requiring me to pay shipping twice if I want to reorder the correct-sized bra.
I reached out several times to customer service for help avoiding this extra shipping charge, but they didn’t offer any viable solution, leaving me with an incomplete order that I would need to pay extra to complete. I’m disappointed, as I felt that I followed their instructions but was left with added charges. I hope Ryderwear improves its order handling to avoid situations like this in the future.
8 November 2024
Unprompted review
Reply from Ryderwear
Hi Jasmin,
Thank you for sharing your detailed feedback about your recent experience. We sincerely apologize for the confusion with your order.
By the time we were able to view your email requesting the cancellation, your order had already been dispatched from our warehouse. While we aim to process all customer requests as quickly as possible, during busy periods there can sometimes be a brief delay between when we receive communications and when we can action them.
Customer service was fantastic
Customer service was fantastic, I placed an order and realised that I had entered the wrong sizes on 2 of the items, I emailed and they responded promptly and changed the sizes for the order.
Very impressed and very easy to deal with.
6 November 2024
Unprompted review
Reply from Ryderwear
Hey Karen! Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service team. We know how important it is to get every detail right, and we're glad we could make those changes quickly for you. We look forward to serving you again! 😊
Terrible quality
Terrible quality. I get better and cheaper stuff of shein. I’m sure a lot of the products come from there. Save your money ladies
5 November 2024
Unprompted review
Reply from Ryderwear
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the quality of your order. All of our pieces are designed in-house and manufactured by our carefully selected production partners who meet our quality standards.
We take pride in using high-quality materials and ethical manufacturing processes, which is reflected in our pricing. While this may result in higher costs compared to fast fashion retailers, we believe in creating durable pieces that last.
Why don´t you accept paypal
Why don´t you accept paypal, you have mixxed reviews, it is hard to trust a company who doesn´t accept paypal in case something goes wrong, i was about to order but just realized there was no paypal option, you are not amazon to simply trust with credit card info, very noob move
9 October 2024
Unprompted review
Reply from Ryderwear
Hi there,
We want to let you know that we do accept PayPal! You should see PayPal as a payment option during checkout. If you're not seeing it, please try clearing your browser cache or using a different browser, as this sometimes resolves display issues.
We understand the importance of secure payment options and customer protection, which is why we offer PayPal alongside other payment methods.
If you're still having trouble seeing the PayPal option during checkout, please don't hesitate to reach out to our customer service team and we'll help you complete your order.
Thank you for bringing this to our attention and for your interest in our products.
Best regards,
Ryderwear Customer Support
Dodgy returns policy
Purchased three items. Returned one as it was too big and refused to offer a store credit or return. They literally took my money. Dodgy retailer.
7 October 2024
Unprompted review
Reply from Ryderwear
Hi there,
Thank you for bringing this to our attention. We apologize for any confusion regarding your return. I've checked our records and can confirm that a store credit has been issued for your returned item in accordance with our standard return policy.
The credit should be available for your next purchase.
If you haven't received confirmation of your store credit, please contact our customer service team at support@ryderwear.com.au with your order number and we'll be happy to help locate it for you.
We value your business and always aim to process returns fairly and efficiently. Thank you for giving us the opportunity to clarify this situation.
Best regards,
Ryderwear Customer Support
There is a reason they only stand by their product for three months.
I purchased an $80 pair of scrunch bum tights. Within 4 months the scrunch elastic has been faulty and is starting to create a hole in the bottom area. I contacted Ryderwear who said it is 4 weeks out of their 3 month warranty and won’t refund or replace. $15 credit.
I think the fact they only cover their products for 3 months shows you how poor the quality is. Plenty of other options out there for customers, we will never buy from them again. I have worn these a handful of times so you know they are poor quality!
27 October 2024
Unprompted review
Reply from Ryderwear
Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear about your experience and understand your frustration regarding the warranty period.
At Ryderwear, we pride ourselves on creating products that support your fitness journey, and our 3-month warranty is designed to cover any manufacturing issues during the initial period of normal wear and use. The high-performance nature of our activewear means that some materials naturally experience wear over time, especially with regular use. Our warranty policy aims to provide timely support within that timeframe while maintaining quality standards for all our customers.
Really bad quality, see-through, nothing like pictures. Seen better quality in Kmart.
The products look significantly different to the images on the site and the fabric is so thin that you could completely see my undies. They also have no support or structure at all. I’d be fine returning for store credit if I was satisfied that I’d be able to find a good product on the site, but given the quality of these items I’m guessing that’s not going to be the case. Ridiculous that they don’t offer refunds - probably because they know everything would be returned and they’d go out of business. I’ve honestly seen better quality leggings for $10.
23 October 2024
Unprompted review
Reply from Ryderwear
Thank you for sharing your experience. We're really sorry to hear that the product didn't meet your expectations in terms of quality and fit. We always aim to provide accurate representations of our products online, so it's disappointing to learn that the item didn't match up to what you were expecting. Your feedback on fabric and support is important to us, and we'll ensure this is passed on to our product development team for review.
BE WARNED
I would never usually write reviews but I thought it absolutely necessary to let others know how bad the Customer Service is with this Company. Please do yourself a favour no matter how nice you think the product is DO NOT buy from here… they will sneakily change their policies without letting anyone know through any form of notice then have the nerve to say we appreciate your custom.
They Do Not offer returns to your original payment only gift cards then when you use the gift card but the item doesn’t fit properly you cannot return that item you paid for with gift card. So if you do makesure your 100% on the fit, colour and material or you will be left with numerous gift cards of no use.
22 October 2024
Unprompted review
Reply from Ryderwear
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating this must have been for you. Our goal is to be transparent with our policies, and it’s concerning to hear that you felt otherwise. We do offer store credits in the form of gift cards for most items, which allows for flexibility in future purchases, but we realize this may not have worked as expected in your case.
We value your feedback and will use it to review and improve our communication about policies.
Do not buy from Ryderwear, untrustworthy company
TLDR: They ignored my refund requests, then eventually refused to refund my order after I paid extra money to return their products in perfect condition. AVOID THIS COMPANY, GO WITH A REPUTABLE GYM BRAND
I purchased from them on 13/09/24 from their UK site, but goods were sent from Australia. Seemed off to me, as I thought I was buying from a UK site or at least a UK distributor. After weeks of waiting the clothes arrived, but were all sized way off normal. I filled out the returns form, sent them back, which I had to pay for. Irritating, but ok. I heard nothing for weeks. wrote to them on the 11th october asking where my refund was, but they ignored my email. 21/09/24 I went through website customer service portal to ask where my refund was, got a smug reply saying that they dont give refunds, only store credit. Ridiculous. I asked several questions to clarify which they ignored. Instead, they sent me a screenshot of their website returns policy page, which I obviously didnt see in the purchase process. If I had I'd never have bought from them, as buying clothes unseen is always a gamble, let alone when they are hiding their real origin so they dont have to comply with consumer protection laws in the UK.
All I wanted was my money back for clothes that didn't fit, but its more important to this company to keep your money once than to keep you as a customer. Dont trust them. Dont buy from them. Its just not worth it.
Similar to what other reviewers have said, I should have just thrown the clothes away, it cost me even more to return them to Australia just so they can turn around and treat me like garbage.
Awful, awful company.
13 September 2024
Unprompted review
Reply from Ryderwear
Hey Andrew,
Thank you for sharing your feedback. We genuinely appreciate hearing about your experience, and we're sorry to hear it didn’t meet your expectations.
We’d like to clarify a few points. Your order was placed on 13/09/24, and it was delivered within 5 business days, as confirmed by our records. As stated on our website, all orders are shipped from Australia, regardless of where they are purchased from, and we make this information clear to ensure transparency.
Regarding your return, we understand how frustrating it can be when items don’t fit as expected. Our returns policy, including the store credit process, is also clearly outlined on our site, and we encourage all customers to review this information before purchasing.
We do value our customers, and we strive to improve our processes wherever possible. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
Best regards,
Ryderwear Customer Support Team
AVOID if UK buyer
AVOID if UK buyer
Purchased around £100 of items, sizing was well off. Had to pay £6 to return at my own expense and then I was told I wouldn't get a refund, only store credit. Taking to citizens advice and reporting to my bank also but I would avoid this company and will 100% not use again or recommend, may as well have burnt my money! Thanks a lot ryder wear!
22 October 2024
Unprompted review
Reply from Ryderwear
Hey Chrissy,
Thank you for taking the time to share your experience. We’re sorry to hear that the sizing wasn’t as expected and for any frustration this has caused.
We would like to clarify that our returns policy, including store credit in place of refunds, is clearly stated on our website. We also mention that customers are responsible for return shipping costs, which is standard for many international orders. We always encourage checking the sizing charts and policy details before purchasing to avoid any surprises.
We truly value your feedback and understand how important it is to have a positive shopping experience. If you have any further concerns, please don’t hesitate to reach out to our customer service team directly.
Best regards,
Ryderwear Customer Support Team
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