Rayders toys 

The battery lasted 2 days on one and the steering wheel broke on the other one and put another battery on the other one then the front linkage broke

While I can appreciate what Ryder is trying to do, they are junk for the price. Higher price does not == better.

For starters their link in the follow up email to leave a review is non existent.

The real problem though is how they engineered this things. With in 5 minutes my daughter buster her face on the steering wheel. When driving the car, and then taking your foot off the accelerator the vehicle wheels lock up as if one were slamming on the breaks, instead of the car easing to a stop the wheels lock up and she was thrown into the steering wheel busting her face. She is now terrified of the near $1000 purchase.

I guess what they say is true, a declining empire produces crap masquerading as something grand.

DON'T reccomend! Unfortunately, we received a lemon. Rather than sending us a new car and picking up the broken one, Ryder has insisted that we troubleshoot and take the time to wait for and then install replacement parts ("because that is their policy"). In our case, the troubleshooting process will require taking apart parts of the car that we did not have to put together in the first place. We can understand following this warranty policy IF the car was in good working order and THEN stopped working, but the car LITERALLY NEVER worked properly. We spent over $800, gave our daughter a broken item on her birthday, and now have to go through the hassle of attempting to fix the car. What horrible customer service. Our fear is that the replacement parts #1. won't fix the car and then WE will have to pay to ship it back "because that is their policy" and/or #2. that the car was never right in the first place. We will NEVER purchase from this company again, and we will be making sure all of our friends and family know not to either. What a disappointment.

Notice to all: Ryder Toys Does NOT exist. They are simply selling products made by a Chinese company called Hollicy. Don't fall for it. This is not a small family business other than the money may end up in the bank account of a family lol. You can actually purchase the same exact buggies from many other companies, the company that manufactures these toys is called Hollicy. Rider Toys is a lie, and almost a scam in my opinion. Do not trust them. The second you have an issue they will not stand by you. Do not purchase! Customer service is beyond horrible. I suspect that many of the five-star ratings here on trustpilot are not real, or are from people who just purchased the vehicle.

Continuing to try to fix my vehicle myself, now it seems that the batteries are fine but the charging capability is not working, they told me to go online and watch videos on how to fix it myself, test the voltage, purchase a new charging module, purchase a new charging cord.

Just downright horrible service! Heartbreaking to have a $900 paperweight.

If my satisfaction was your top priority my $900 toy would be working. I bought this for my 6 year old daughter, she used it for six weeks and 9 months later we are still waiting for two back ordered parts.

How about, 'we order cheap parts from China, put them in $900 toys and when we get' new' ones we put the in the 'new' $900 toys instead of satisfying our current customers! '

That's my experience with your product. I am tired of my now 7 year old looking at her dismantled toy hoping some day it will work.' maybe when you are 16!',says a sarcastic father.

How much do you suck?

ALOT!!!!

I will gladly rate my experience when you offer negative star reviews. 

Absolutely terrible. The all wheel drive buggy was ordered as a Christmas present for my twin boys. After two weeks the rear motors stopped working. It took six months to get replacements as the thing sat in my garage with my kids asking every day when it was going to be fixed. I finally received new motors after six months of waiting. After a few days of riding the front motors burnt up now I am waiting again. I will probably just cut my losses and take it to the dump. Huge waste of money and time.

I wish I would have read the reviews first. This place is a huge rip off. The motors started going bad 4 days after buying this and they said it was normal to make the noise. The radio stopped working altogether and they sent me a trouble shooting video and have not anything to actually alleviate my problem. I’m very disappointed after spending all this money. A Walmart car would have lasted longer.

I ordered an electric car for my grandson. I started calling immediately to change the model and ask questions about the battery and how to order the free license plate. Customer service number, 1-855-793-3738. Each time I called, hitting 0, I was rerouted to the beginning never being able to leave a message. Sent an email and was told to late..item would be shipped and I would have to pay for return shipping if I wanted to reject shipment. This could be $100-$200. I am disputing on my credit card. You should be able to reach someone within 20 mins. of placing order. So sad....wanted to buy but wouldn't now. If this is the customer service they provide it could be a nightmare on purchasing. Read the reviews and believe. Ryder will not let you post a review directly with their company. Not a USA company. Parts made in China....terrible...

I would give Ryder Toys 0 stars if that was an option. Where to start... I ordered a 24V truck in April. We received a very badly damaged shipping box and discovered parts missing. We submitted a claim and got a response fairly quickly with promises to send the missing parts. Fast forward 2-1/2 months and nothing sent. We have called the "support center" more than a dozen times and each and every time I get a promise that they will contact the warehouse and expedite the missing parts. No parts ever sent. For a while we corresponded via email with someone named "Kirk" who is supposedly a Manager and he not only promised to expedite the parts but offered a partial refund for the inconvenience. Again, no missing parts sent, and no refund sent. Several recent calls to the support center requesting a Manager to call me, and again, promises to do so, but no call back. Do not buy from this company.

All wheel drive buggy motor went out within a few hrs. Also having steering motor issues making it difficult to steer. After months they sent a replacement motor which seized up after 10 min. Months more waiting to get another motor that lasted 15 min. Still waiting in the steering motor 6 months later. Worthless warranty. Do not buy

Ordered a vehicle on June 23rd, and as of August 16th it still hasn't been delivered. There is no update, explanation, or remorse. Numerous times I was told my item shipped, or was near shipment, but they were lies. Some reference to issues at the fulfillment center and copy/paste nonsense each time I ask for an honest update. DO NOT purchase from this company.

Crap company and crap product. Don't fall for it and waste your money. Arrived broken at Christmas and still don't have the parts 9 months later.

Should have believed the reviews that warned of bad customer service. Bought to units for my granddaughters in April of 2024 and one of the units stopped working within 6 hours of use ( I know this because I take care of them once a week) and within 6 weeks it stopped working. Have sent literally 19 emails with a video and they keep claiming they are not getting the video with the email so I started sending the video to them but also cc'd other people in the same email and they got it but Ryder customer service claimed they weren't getting the video. Not possible for one to get it and the other not to over multiple emails, they just don't care once the sale is made. Should have checked the warranty closer, any company that that makes a product and only warranties it for 90 days has no confidence in there product. Save yourself the grief look for another brand

Placed an order for a radio marked in stock may 17, 2024.
Didn't receive it, emailed a month later, they said "it was coming in stock in 2-3 weeks", followed up 3 weeks later...they say "2 more weeks", followed up 2 weeks later...finally they just responded with "we'll send a tracking number when it comes back in."
I asked if they could follow up with me instead of me reaching out...they said no. It's now August 11 and nothing. Their customer service is terrible. I'm cancelling my order and they can eat crap

Bought 2 of their cars for my kids for Christmas. One arrived without the wheel lock pin, so the car can’t be steered. The other worked fine… for 5 minutes until it hit a bump no more than 1 inch high and never worked again. About 7 months later they sent a new control board, not instructions provided and none on their website or YouTube. No pin for the steering wheel. It’s been 8 months since I bought these cars, and got exactly 5 minutes worth of it for $1,800. Of course they won’t accept returns.

I wish I would have followed the reviews on trustpilot and not the Ryder website. The Ryder website has not posted my one-star review. As others have said, customer service is terrible once the vehicle breaks, and it will. Promises of parts that never show up, delays in replies, etc.

As a female, the thought of putting this car together all by myself a little scary but the instructions were straightforward and it was very easy to be honest. I am happy I bought it and so is my child.

Toy was sent without functioning parts. Sent a bunch of troubleshooting and videos to try and figure it out myself. No word back on getting a refund. Spent about $800 on this toy and better get my money back!!!!!!!

Horrible service and poor product. Should not be allowed to operate.

Our experience with Ryder Toys has been terrible. We purchased a car for our son, and it became unusable within a short period. Customer service won’t resolve the issue and will not ship a simple replacement part. When you contact customer service, it takes them days to respond, and if they do, they give you the same canned response over and over again.

The ongoing delays and lack of resolution are incredibly frustrating. Customer service has been unhelpful, and our son is very disappointed. We expected better quality and service for the price we paid.

Do not buy from Ryder Toys. Let my review save you a headache and your wallet money; buy from a more reliable company.

Better than expected! The car is awesome, faster than we thought but not too much.. it's safe in that sense but still has some power. Thanks all.