Ordered prescription glasses during Black Friday. No invoice, email, and tracking number was given. Only found out this company is just a Chinese drop shipper after the package arrived. The prescripti... See more
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Replied to 73% of negative reviews
Typically replies within 1 month
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Excellent service! Very proactive and helpful, made it so easy.

Reply from Rxsafetycanada
The initial ordering process was very straightforward, however the glasses I ordered ended up being much too large for my face. Customer support has been very responsive to try to resolve the issue including suggesting different frames that are smaller.

Reply from Rxsafetycanada
Good quality and value for the money.
Had an issue with frame sizing, customer service was great with prompt and helpful responses/solutions. Would definitely use again in the future.

Reply from Rxsafetycanada
Great customer service. I had an issue with what was sent and they very quickly sorted out the problem. They are so fast to make sure the customer is satisfied.

Reply from Rxsafetycanada
Fantastic customer support. Always willing to go the extra mile. I will be using them for all future purchases.

Reply from Rxsafetycanada
Ordered prescription glasses during Black Friday. No invoice, email, and tracking number was given. Only found out this company is just a Chinese drop shipper after the package arrived. The prescription was completely wrong and unusable. I tried contacting their customer service email but never received any reply. Now I am stuck with a pair of unusable glasses and down $170.

Reply from Rxsafetycanada
Very poor quality. As an office worker, I only use my safety glasses fractionally and they totally fell apart 7 months after purchasing only to find out that they have a very poor warranty which does not cover anything. After going back and forth with the company this was their response. Never using them again.
Hi, upon reviewing your order RCxxxxxxx , we noticed it’s beyond our 30-day replacement window, so it’s no longer eligible for a free replacement.
However, we’d love to offer you two options:
- We can remake a new pair for half the total cost, or
- If you're willing to post a 5-star review for us on Google and Trustpilot, we’ll gladly send you a free replacement, covering all costs including shipping.
Please let us know which option works best for you.

Reply from Rxsafetycanada
Bought glasses on Sunday and saw other reviews indicating that this website is a scam. Tried to call--sent to voicemail. Emails bounce. I got in contact with them via the live chat and was told to wait 24-48 hours to see if they could cancel the order. Was told the same thing the next day. 4 days later, I'm told they're still trying to cancel but to wait 2 weeks. Going to have to refund through my bank...
Update: Haven't received my refund nearly a month later.

Reply from Rxsafetycanada
Once I reached out, they responded the same day. Even though I was the one that made the mistake with the order, they came up with a cost effective and created solution to help with without having to start over from the beginning, including saving me money. Greatly appreciated! I will be ordering more glasses from them, for sure!

Reply from Rxsafetycanada
Customer service provided me with a quick and efficient service in replacing my g’asses

Reply from Rxsafetycanada
The customer service is top notch and the glasses are snazzy
Real work glasses

Reply from Rxsafetycanada
This company is absolutely wonderful. The quality of the product is excellent and the price is very reasonable. The customer service is exceptional, and I would highly recommend them.

Reply from Rxsafetycanada
RX Safety Canada site (rxsafetycanada.com)
email to service mailbox fails. You cannot create an account or trace your order. Looks like a scam! Ordered a pair of glasses but cannot track through this site. I have no clue if I will eventually get the glasses or not.

Reply from Rxsafetycanada
email to service mailbox fails. You cannot create an account or trace your order. Looks like a scam! Ordered a pair of glasses but cannot track through this site. I have no clue if I will eventually get the glasses or not. I will keep you posted on what happens in the coming days.

Reply from Rxsafetycanada
Quick response, very helpful and professional customer service. Issue resolved in timely matter. Very happy with purchase, will buy again.

Reply from Rxsafetycanada
Ordered a pair of prescription safety glass on 10 august still not received them yet we are 16 september.
Way too long.send them 2 emails for a update no answer.

Reply from Rxsafetycanada
I’ve ordered twice from RX Safety Canada and both times the quality was top-notch. Clear vision, great fit, and very durable. I trust them for all my work eyewear needs.

Reply from Rxsafetycanada
Had a few questions before buying, and their team responded quickly and professionally. They helped me pick the right product, and it fits perfectly. Great experience from start to finish.
RX Safety Canada delivered perfectly fitting safety glasses that kept me comfortable throughout long shifts. The lenses are durable, scratch-resistant, and fully ANSI Z87 certified—just what I needed for reliable on-site protection.
The glasses I ordered have been sitting at customs for over two weeks. RXsafetycanada customer service told me to contact FedEx to find out how to get my order. The shipper needs to provide documentation and payment to customs, not the customer. I've since found other clone sites, this company seems to be a scam or just plain not know how to provide service. There is also nothing Canadian about this company. There is an office in the US but everything is made in China.
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