RXO Reviews 1,166

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 699 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, courtesy, and professionalism, highlighting their positive attitude and efficiency. Many people appreciate the careful handling of products and the effort made to place items where requested, making the delivery process smooth and stress-free. However, some customers were not happy with the customer service, citing poor communication, unhelpful responses, and a lack of resolution for issues. A few other people also felt that the delivery service was problematic, experiencing late deliveries, damaged products, or issues with installation and accountability for items.

What people talk about most

Delivery service

People report ambiguous experiences with delivery services. While some customers praise the professionalism,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the delivery teams for being prompt,... See more

Service

Consumers find service to be ambiguous, with some praising prompt, courteous, and knowledgeable staff who... See more

Product

Clients share ambiguous opinions on product. Many customers report receiving damaged products, such as... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report a lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The delivery men were very helpful and courteous. They knew how to arrange the boxes in our house to minimize the required footprint. They were very helpful in confirming which items were on our... See more

Company replied

Rated 3 out of 5 stars

The movers were great but initially there was no paperwork to reconcile the delivery of each of the items. All there was was an item count and item descriptions or codes that meant nothing and were... See more

Company replied

Rated 3 out of 5 stars

Communication is good. The packaging could be better. This is the second time I have ordered from this company and each time there has been damage. The delivery guys were good.

Company replied

Rated 5 out of 5 stars

I liked that the morning of the delivery I was given updates and they arrived earlier than expected! The delivery drivers were very nice and helpful. They made sure that I checked my part numbers with... See more



Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The delivery guys were very nice and…

The delivery guys were very nice and helpful. They were very efficient time-wise, and you could tell they were taking care of the cabinets while unloading from the truck and loading them into my house.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Experienced and helpful drivers

Experienced and helpful drivers. We live in a rural area, the truck arrived at dark and they had no problem maneuvering the truck to the right location to get unpacked.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Awesome attitude!

Team came to deliver about 40 boxes of a kitchen… they were professional and didnt even complain when they found out they had to carry the boxes down a dirt driveway and up a flight of stairs… I really appreciate the help and professionalism! All with a great attitude! Thank you!

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Won't bring cabinets into the house.

Our Kraftmaid cabinets are being held hostage because they refuse to bring them in the house. Not once but twice. This was a big order and they sent out two men who physically were not equipped to handle this type of delivery nor did they have the correct equipment, which is why they wouldn't deliver it. Now my cabinets are sitting in a warehouse somewhere while Kraftmaid tries to figure it out. RXO is, by far, the most unprofessional delivery company out there. We've had plenty of deliveries with our new build and never had this type of poor service. I called their call center, and surprise...I got the overseas call center with someone I could barely understand and she didn't seem to be interested in resolving the issue. I am beyond angry about this.

24 February 2026
Unprompted review
RXO logo

Reply from RXO

Hello,

Thank you for reaching out. We apologize for the difficulties and the inconvenience. We have called your partner, and we have contacted the warehouse. We are investigating.

Thank you.

Rated 1 out of 5 stars

Repeated cancelled deliveries

Ordered washer and dryer from LG to be delivered by RXO. Appliances arrived at the warehouse promptly. Delivery scheduled twice and then cancelled around 8p the night before. No driver available when I called. A delivery company with no driver available...seriously! Cancelled my order with LG because after some research it can weeks to get an order delivered with multiple cancellations before it you get it. Who has time for that???

27 February 2026
Unprompted review
RXO logo

Reply from RXO

Hello Melody,

Thank you for your feedback. We apologize for the delay and the poor customer service. A member of our team has called you. We have reached out to the warehouse. We are investigating.

Thank you.

Rated 5 out of 5 stars

On time smooth delivery

We were informed of delivery several times throughout the day and it was on time. Drivers were friendly and professional.

27 February 2026
Unprompted review
Rated 3 out of 5 stars

The delivery men were very helpful and…

The delivery men were very helpful and courteous. They knew how to arrange the boxes in our house to minimize the required footprint. They were very helpful in confirming which items were on our list.

I am very pleased with their work. They had likely completed their delivery in less than 30 minutes
We did give them a gratuity.

It took me 3 try’s to make this review before I found how to write without the A I function suggesting and evaluating what I was typing in.

27 February 2026
Unprompted review
RXO logo

Reply from RXO

Thank you so much for your response. We will ensure to inform the delivery team.

Rated 5 out of 5 stars

Great Delivery

Kept up to date on delivery window. Delivery crew arrived within promised window and put the boxes in my garage as requested. Crew was polite and professional.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery!

Jorge was very friendly and professional on the phone and in person. His team was careful and placed the boxes where we indicated. I would welcome this team back to my home anytime! Thank you.

26 February 2026
Unprompted review

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