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RXO Reviews 1,166

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TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 699 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, courtesy, and professionalism, highlighting their positive attitude and efficiency. Many people appreciate the careful handling of products and the effort made to place items where requested, making the delivery process smooth and stress-free. However, some customers were not happy with the customer service, citing poor communication, unhelpful responses, and a lack of resolution for issues. A few other people also felt that the delivery service was problematic, experiencing late deliveries, damaged products, or issues with installation and accountability for items.

What people talk about most

Delivery service

People report ambiguous experiences with delivery services. While some customers praise the professionalism,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the delivery teams for being prompt,... See more

Service

Consumers find service to be ambiguous, with some praising prompt, courteous, and knowledgeable staff who... See more

Product

Clients share ambiguous opinions on product. Many customers report receiving damaged products, such as... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report a lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The delivery men were very helpful and courteous. They knew how to arrange the boxes in our house to minimize the required footprint. They were very helpful in confirming which items were on our... See more

Company replied

Rated 3 out of 5 stars

The movers were great but initially there was no paperwork to reconcile the delivery of each of the items. All there was was an item count and item descriptions or codes that meant nothing and were... See more

Company replied

Rated 3 out of 5 stars

Communication is good. The packaging could be better. This is the second time I have ordered from this company and each time there has been damage. The delivery guys were good.

Company replied

Rated 5 out of 5 stars

I liked that the morning of the delivery I was given updates and they arrived earlier than expected! The delivery drivers were very nice and helpful. They made sure that I checked my part numbers with... See more

Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great crew!

Tyler & Isaac were helpful, careful & efficient. Despite the rainy wx, they tried to keep the cartons dry. They were, also, friendly & informative. Thanks!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Clinton Gave A+ Service

Clinton was friendly, professional and took great care of our property and the cargo in delivering the cabinets. I would not hesitate in using him again. Great employee!

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Worst delivery service

First delivery date was march 31 but they informed me a day before delivery date that they couldn't deliver on the march 31 due to over booked. They rescheduled delivery to april 14 estimated time 3pm to 7pm but it gets delayed every hour at the and of the day they didn't delivered the item.

14 April 2026
Unprompted review
RXO logo

Reply from RXO

Hello,

To be able to investigate your escalation we would need more information to locate your order.

Rated 1 out of 5 stars

THE WORST MOST INCOMPETENT SERVICE THEY…

THE WORST MOST INCOMPETENT SERVICE THEY SUCKS! DO NOT FACILITATE ANYTHING, DO NOT DELIVER, DO NOT RESPOND EMAILS NOR PHONE CALLS TO SCHEDULE DELIVERIES, THEY DO NOT WAIT 2 MIN TO DROP OFF FURNITURE

14 April 2026
Unprompted review
RXO logo

Reply from RXO

Hello,

To be able to investigate your escalation we would need more information to locate your order.

Rated 5 out of 5 stars

Donald was the Best!

Donald was very Professional and Kind to take care of all of our Cartons. He was Very Nice and Courteous.
He worked so Hard. He is talented on how he Maneuvered the Boxes. You can tell he knows what he is doing!
Please keep People like Donald at your company and he will do the Job Right!!

10 April 2026
Unprompted review
Rated 1 out of 5 stars

False statements

I received texts stating my item would be delivered between 2-5 on a specific date. On that date I received a text in the morning stating the same and they would alert us 30 minutes ahead of time. I contacted customer service to see if we needed to be home and they said someone over 18 needed to be there. Around 11 o'clock an alert from Amazon came in saying delivery was attempted, we were not alerted. Received another text later that day stating a delivery window of 2:22 and 3:52. My husband left work early, missing out on overtime pay. The item was dropped off in our driveway with no contact made. Why would they state we had to be there and they left it anyway?

9 April 2026
Unprompted review
RXO logo

Reply from RXO

Hello,

We apologize for the poor communication and service. Your satisfaction is our priority. To assist us in investigating this matter, please provide your order number, the phone number on the order, and name on the order. Please send the information to socialmediaresolutionteam@rxo.com.

Thank you so much.

Rated 4 out of 5 stars

Arrived within texted window

Arrived within texted window. Did not get a 30 minute out call. Driver and assistant were not very communicative. They were very much job oriented and were professional throughout. Not sure who loaded the truck but it was very sloppy and several containers displayed external damage

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Delivery Team

They kept us informed on their arrival times were very courteous and efficient. They had a great personalities and very professional!!! We couldn’t be happier with the service!

7 April 2026
Unprompted review

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