Refusal for withdraw.
Site changed the wallets , I was not informed of that but after conversation with support got added 130 $ same sum as I initially deposited to the wallet they used before. After winning and withdrawing 1000$ got my account blocked and called a scammer. They were saying if they could get the money I deposited from the old wallet I would get paid out, but as you can imagine it never happened. Site owner says it was mistake that support added the balance to my account that's why they are not paying me out.
So they have frozen the 3715$ and refuse me to withdraw the rest of the sum STAY CLEAR OF THIS SITE
Reply from Ruxbet
Hi Oskar,
Thank you for your feedback. While we always strive for 5 stars, we appreciate you taking the time to share your experience, as it gives us a chance to clarify the situation from our perspective.
We have a slightly different record of the events you described. You contacted our support regarding missing funds after making a deposit to an outdated wallet address. Despite our extensive updates across all social media channels advising users to check for new wallet addresses, this error occurred.
During your conversation with our support team, you mentioned personal difficulties, including a canceled flight and a generally bad day. Out of empathy, the support agent chose to credit your account manually as a gesture of goodwill. While we acknowledge that this was a procedural error on our part, we had to pause the account once the mistake was discovered to conduct a thorough investigation.
Before the hold was placed, you managed to withdraw 10x the amount of your original "deposit." At this stage, we are still in the process of verifying the original transaction. These investigations take time, and we appreciate your patience while we ensure everything is correct.
Rest assured, if the investigation confirms that everything is in order, the remaining 2,715 will be released to you immediately.
Best regards,
RUXBET TEAM