Rustic Travel Reviews 208

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and friendly demeanor, making tours informative and enjoyable. Many highlight the well-planned and organized nature of the services, noting that every part of their holidays was perfectly arranged. People particularly appreciate the guides' ability to adapt experiences to their speed and needs, offering insightful commentary and answering questions with ease. The locations visited, including temples, museums, and city centers, are frequently mentioned as impressive, with many reviewers enjoying the opportunity to learn about the history and culture of the areas. The overall service is described as excellent, with customers noting the efficiency and ease of their travel experiences.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the guides and drivers for their... See more

Location

People report positive experiences with location. Customers praise the beautiful nature and abundant... See more

Service

Clients share positive opinions on service. Customers consistently praise the excellent service, highlighting... See more

Holidays

Reviewers express delight with their holidays, often describing them as unforgettable and perfectly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ms Lee (with driver Mr Sam) gave us an extra-ordinary city tour in George Town. We visited impressive tempels, educating museums and local markets and UNESCO recognized city center. All with excelle... See more

Rated 5 out of 5 stars

What a great nightwalk in Georgetown with Gunar. 5stars plus...a very good street art tour with a lot of information of the city and the history of this town. We had a lot of fun and he showed us hi... See more

Rated 5 out of 5 stars

We attended a very well planned tour in Kuala Lumpur, where interesting places were visited. We learned a lot about the heritage of Kuala Lumpur. Mr. Tan explained and educated us in a very enthuasti... See more

Rated 5 out of 5 stars

Zee was a wonderful guide. She gave us an introduction to Kuala Lumpur's many different cultures through good stories and amazing food. She showed us how to get around the city by ourselves, and she w... See more


Company details

  1. Travel Agency

Written by the company

We are experts in quality holiday packages - Tailor-made to perfection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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Rated 5 out of 5 stars

Great organized and good communication

Had a great time while travelling through Malaysia with Rustic Travel. Always had the opportunity to text my contact person Jonathan for scaduling, advices and changing plans. Thanks!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good guide

Very good guide, Guna and driver, KT. They adapted the experience to our needs and preferences in a very impressive way as we had small children with us. All four of us had an excellent day. Thank you!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Borneo - So much good to say

We have so much good to say about our trip around Borneo. By car from Kota Kinabalu to Sandakan, with a stay in the mountains, and then by boat to the jungle, and back by plane to Gaya Island which was a gem to end our stay on. The trip around was planned from home, and everything went according to plan. There was even room to add spontaneous detours along the way, which created a sense of freedom in the program. Jonathan from Rustik Travel wrote to us along the way, so we always felt that our appointments were in order. That way, traveling around was easy and safe. Already at the airport, our private guide William was ready to receive us. He was a passionate nature and animal encyclopedia. He knew so much about Borneo's culture and the names and uses of so many different trees, plants and flowers. It was easy to feel his genuine passion for plants and animals and not least his good ability to spot them. This meant that we saw a lot of different things. He had great human understanding, so it was easy to be together for several days and feel like we could relax along the way in a relatively packed program. However, with room to visit places that were of interest to us, as he suggested along the way. There was so much freedom in traveling that way. To experience something spontaneous in between the planned program. The nature is very beautiful in Borneo, and the wildlife is abundant, you just have to spot it. Especially on the river trips we got close to the animals. All our hotels lived up to a very fine standard and we were greeted with kindness and hospitality everywhere. A trip we will never forget, and we are so happy to be suggested to choose a private guided tour. The Big 5 and much more than that, are now in our hearts and cameras, and we have lots of impressions to take home.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great trip through Malaysia
All transfers went smoothly, hotels organised were perfect and the guided day tours were enjoyable and well planned.
Our KL guide Lucas was brilliant and the service and communication from Jonathon at Rustic Travel was timely and informative.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Everything that we were been promised…

Everything that we wire promised from the start when we bought the trip to Bornen has been fullfilled and to our satisfaction.
Due to the airspace crisis which no one could predict. Jonathan helped us as much as possible in a very difficult situation.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

It was very great trip for us

It was very great trip for us, first time in Malaysia, beautiful nature and nice people.
Thank you for fine service and quickly responding from Jonathan Chrisly all the time.
Best regards
Adam and Donata from Norway

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Could not fault anything

From start to finish our experience with Rustic Travel has been exceptional. Instructions for each step always arrived at exactly the right time and everyone who picked us up always arrived on time whatever the traffic. The guides have always been very knowledgeable and friendly and we can not fault anything. Big call out to ISA in Kuching and Richie in Mulu, you are both brilliant. When our flight from Mulu to KK was cancelled Jonathan who helped us every step of the way stopped us panicking and rearranged our transfers even on Chinese New Year, so professional and just an absolute hero. Thanks for all your help with such a memorable trip we will definitely book again.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with our knowledgeable guide…

Super happy with our knowledgeable guide Gunnar, showing us local markets, old town and different temples, and at the same time adapting the experience to our speed and needs. Especially happy for the good stories and local food experience 😀

2 January 2026
Unprompted review
Rated 5 out of 5 stars

nightwalk in Georgetown

What a great nightwalk in Georgetown with Gunar. 5stars plus...a very good street art tour with a lot of information of the city and the history of this town.
We had a lot of fun and he showed us hidden places and organized an indian festival and a chinese parade ;-) absoltuly recommended...Thank you so much Gunar

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Nice Town walk

Nice and interesting storrys around and about the town people an habbits. Good indian food at lunch brake.

2 November 2025
Unprompted review
Rated 5 out of 5 stars

Borneo and Lankayan

Rustic Travel provided excellent service.
Every part of our holiday was perfectly organized.
Nazdry, our travel agent, was professional, responsive and truly listened to what we were looking for.
Amazing experience.
Highly reccomended.
Alessandra&Saro

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Zee was a wonderful guide

Zee was a wonderful guide. She gave us an introduction to Kuala Lumpur's many different cultures through good stories and amazing food. She showed us how to get around the city by ourselves, and she was always ready to answer any question.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Daytrip with Z

Our guide Z was so good. We got so many stories and learned so much about culture, language and life in Malaysia. We finished with a delicious lunch at Batu Caves. We had a great day!

17 August 2025
Unprompted review
Rated 5 out of 5 stars

Tour in Kuala Lumpur and to the Batu Caves

Mr. Tan took us at a guided tour through KL's different districts and also to the Batu Caves. His knowledge of the historie of Malasia and of KL is very good and he were excellent to tell all about this great contry and its historie. His is a very nice and likeable person, which we like to give our very brst rekommandationes.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Kl in a day…

We have done the whole of KL in a day and thanks to our guide Z and driver Ravi we feel like we got a real feel for the place! We had all the weather - blazing sunshine to thunder lightning and pouring rain.. Ravi dodged the traffic jams and got us as close as possible to the attractions. Z is infectiously cheerful and enthusiastic about KL and did her utmost to get us to see as much as possible despite the weather and traffic. She was full of fascinating facts and stories.
We managed the Petronus towers, Batu caves, the National Mosque, the Chinese Temple we had to do a drive by of the independence square as it was closed. We walked through China town and we stopped at the confluence of the rivers. We also learned so much of the history and politics of the place. We also had a lovely buffet lunch at the Mandarin Oriental.
We definitely got the most out of our time here.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Our guide

Our guide, Gina was very knowledgeable, pleasant . We had a fabulous time touring Georgetown. Our driver Sudha was very patient and always ready to pick us up.

7 August 2025
Unprompted review

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