russells.co.za Reviews 

Great customer service by staff members and they are always friendly and always ready to help.

The services was excellent i was assisted by Ntombikayise Gule

The customer service was great the staff was friendly and helpful and professional

Thanks to Julia at chuma mall she was helping me today
Thank you sisi

Good service

Beautiful service at russells Piet Retief ❤️

I got help from hazel mashaba I would to say to thank you a lot you know how handle your customers my sister

I had a good experience at Russels ..was helped by basani she was very friendly and helpful
Wishing to come back again and purchase something big

It was extraordinary, the service was quick and the employees were very friendly .

I had the best experience for the second visit.
Amelia is one of the most helpful people to deal with.
From the actual deal to getting items loaded, she is personally involved.
Bradley (manager) has created a helpful and friendly environment that wants me to go back there again.

Thank you for the great service.

Good day I just want to say to Russell's Somerset west for always putting there customers first thanks to Gladys who help me as there were a wrong item drop at my house. As I only resales it ones the truck was gone. I immediately called Gladys and she help me.And a big shoutout to the store manager who also reach out to me.Thanks once again to Gladys and the manager for an excellent work well done keep up the good work you guys is amazing!!!!!!!

Carol at the Parow branch was excellent assistince and very friendly. Thank you to Carol much appreciated.

Tnx Amanda good service…Stay sweet as you are

The service I had received is top in aliwal North russells

My parents trusted Russels way back then so I also thought I shoul. 2024 I did a laybuy of a kitchen unit paid it out in Dec 2024, they deliver Jan 2025 it is something completely different from what i bought. Reason, they did not have the unit it was discontinued so the customers who bought it were supplied this alternative. Mind you they only tell me this when I enquire after I've received the unit.
2025 December stupidly again i go and buy cash a wardrobe. It is the 06th of February I am yet to receive what I bought. First they didn't have it in the warehouse because they were working on skeleton staff in Dec so I patiently understood. But now it is in the warehouse and I've been waiting for it's delivery since mid Jan.
I would never ever buy at this store again.
They don't even communicate they just stay silent until you ask #rubbish

Hi everyone, I went to buy a stove at Russell Kenako mall. It was a great service and the lady was so helpful- her name is Bongi

Excellent service