Russell & Russell Solicitors LLP Reviews 

686
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and quick to respond to any queries throughout the entire process. Reviewers often describe the overall service as completely seamless and stress-free, noting that communication is always clear, timely, and reliable from start to finish. Some reviewers were not happy with communication delays, mentioning specific instances where they had to chase for updates or experienced poor responsiveness. A few consumers also felt that certain team members lacked proper engagement or failed to provide sufficient guidance during more complicated legal matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, dedication, and excellent... See more

Service

People report positive experiences with service, highlighting high levels of professionalism, clear... See more

Customer service

Users describe positive interactions with customer service, highlighting professional communication and... See more

Response time

Reviewers mention positive feedback about response time, consistently praising the fast and professional... See more

User experience

Consumers find user experience to be highly positive, praising the smooth and stress-free journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initial contact was fairly standard for a conveyancing solicitor. However, once Misbah Ahmed became involved, it was a joy to deal with them. Her attention to detail was second to none and her reactio... See more

Company replied

Rated 5 out of 5 stars

Zoe,Victoria & Claire are a fantastic asset to this company . During a stressful house sale the ladies were fantastic nothing was too much trouble for them . They pick up the phone straight away ,... See more

Company replied

Rated 5 out of 5 stars

I'm sat in my new house doing this review i didn't think there could be so many obstacles in the way on a new build though Russell and Russell managed to sail through. One of the things that stood ou... See more

Company replied

Rated 5 out of 5 stars

Such a brilliant team. I just want to thank Alex Korko, Charlotte and Sufiya at Russell and Russell. After 26 years we decided to move home and following a recommendation we decided to appoint t... See more

Company replied


Company details

  1. Lawyer
  2. Conveyancer
  3. Criminal Justice Attorney
  4. Divorce Lawyer
  5. Estate Planning Attorney
  6. Legal Services

About Russell & Russell Solicitors LLP

Written by the company

Russell & Russell are a well established law firm in the North West with branches extending from Chester, Bolton, Bury and Middleton. From our North West base we provide legal services across England and Wales. We hold a Legal Aid franchise for Family & Criminal legal aid and quality marks Lexcel, Quality Conveyancing Scheme and Wills & Inheritance Quality Scheme and more.

Our reputation is built through our people and their expertise, care and approachability. Please get in touch.

Property - buying & selling, remortgage, auctions...

Family - divorce, separation, children, cohabitation & legal aid...

Wills & Probate - wills, probate, lasting power of attorney, court of protection...

Personal Injury - serious injury, medical negligence, accidents at work...

Criminal Litigation - legal aid and private representation...

VISIT OUR WEBSITE SEND US AN ENQUIRY CONVEYANCING QUOTE


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

686 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(686)

104 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth operations

This was my first ever purchase of a house, so I had no idea about the process. Russell & Russell explained everything, patiently answered every question I had, warned me in advance of any potential pitfalls and all throughout the process, they remained dedicated, diligent and professional. Should I need a solicitor's help in the future, they will be my very first port of call. Thank you once again.

28 February 2025
Rated 5 out of 5 stars

We went back to Russell & Co and will do so again!!

This is the second occasion when we have asked Russell & Co to deal with our property move, and this was a fairly long, drawn out affair, due to the economic issues that had arisen when our property was originally put on the market, Simon Chambers & Laura Hopkins were with us all the way and always available to advise on issues, and for that, we are most grateful. So, the big question is, would we go back to Russell & Co for other legal work, and the answer is a most definite YES. So, a big thank you to the whole of the team. Syd and Chris

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Amina was amazing

Amina was amazing. Very fast and efficient. Thank you for making this process easy 🥰 1 week from offer to completion on our remortgage.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much to Claire at Russel…

Thank you so much to Claire at Russel and Russel, Bolton. The sale she worked on was far from straightforward but she was a huge help and a pleasure to work with. We had to work to a deadline and she got everything over the line in time, I would definitely recommend Claire and using this company. Thanks again.

27 February 2025
Unprompted review
Rated 1 out of 5 stars

I had to deal with Russell and Russell…

I had to deal with Russell and Russell due tobthe unexpected death of my step mum. They were requested to send the original will, which they told me they had done, unfortunately by first class post, it didn't arrive at probate so that resulted in a nearly 6 month wait for probate culminating in them apparently "finding" the original will 22 weeks after they had informed me it had been posted. Russell and Russell did not inform me they had the will it was purely as I phoned probate for an update that I learnt of the situation. To date they have not contacted me to advise they found/had the will all this time. No thought for the stress that this has caused me on top of the unexpected death back in September.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

A truly wonderful person Natasha

I can't express my thanks. My gratitude, my huge appreciation for Natasha Cairns. Her everything, everything she did was wonderful under extremely stressful conditions. Thank you from the bottom of my heart.

24 February 2025
Rated 5 out of 5 stars

Amina was so efficient and speedy with…

Amina was so efficient and speedy with the handling of our remortgage. We had unfortunately come out of our fixed term and really needed to complete quickly on our new offer to help reduce our costly monthly payments. Assisted by her colleagues, the team were faultless. Thank you so much.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, no follows, no delays and highly organized...
I loved how they collate all the information in one go through a detailed questionnaire. Also they made details notes and hence it was pretty smooth to deal with those who were covering for the main person responsible for the case.
Very professional in managing exchange and closure etc as well.

Glad to get their support to make our journey better!

22 November 2024
Rated 5 out of 5 stars

Janine

Zoe, Janine, Melanie and Claire have been very helpful. Very professional and never lets us down. Quick response, especially Janine.
The process took quicker and easier than we thought with the affordable price.
They found important document that need to be retrieved from previous owner which safe us for future.
Looking forward to the land registry.

3 February 2025
Rated 5 out of 5 stars

Amazing team

Russell & Russell were so helpful, informative and professional throughout a difficult sale process. Really kept the whole process moving forward for us to completion.

3 February 2025
Rated 4 out of 5 stars

Professional service

Russell & Russell in Middleton recently completed our house sale. We were impressed by their timely responses to our communications and the overall service. They seemed knowledgeable and gave good advice, especially relating to a delay on the buyers side with the completion date. Would definitely recommend.

14 January 2025
Rated 5 out of 5 stars

Highly recommend

Highly recommend
Today we become owners of our flat and only thanks to Zahira & her team.
Very helpful and knowledgeable team to guide us through all processes.
Do I recommend 100% YES
Thank you
Peter & Gemma

31 January 2025
Unprompted review

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