Literally the worst customer service…
Literally the worst customer service ever. No one returns emails, if you have an issue you can’t speak to anyone. Avoid here at all costs.
20 October 2025
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1.7
Bad
65 reviews
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Hasn’t replied to negative reviews
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I want to return my bag
I want to return my bag. Not satisfied at all with customer service. I have attempted multiple times to reach company to no avail. States website not available. Item was not the color I wanted and very very disappointing. There was a huge delay in receiving item and then it was not as advertised.
I will give a very poor review if not handled immediately. I want to return product and receive my refund to original payment.
25 August 2025
Received my longchamp bag cut open…
Received my longchamp bag cut open after waiting a month. Product was destroyed during shipping. I emailed them and have not received a refund or another bag. Very bad experience. Scam.
22 August 2025
Unprompted review
Not satisfied at all
I ordered four bags of, I did not receive any of them, I am so disappointed
20 August 2025
It’s been over two weeks and I still…
It’s been over two weeks and I still haven’t received my items , this is the worst service I’ve had in my life , I’ll never shop with you again, embarrassing
16 July 2025
Wrong item shipped to me
Wrong item shipped to me , birthday present still awaiting a reply back
24 June 2025
This company is selling fake items
This company is selling fake items - wish I’d read the reviews beforehand. The Longchamps pliage bag I ordered some time ago has not arrived, the tracking doesn’t work and now the company’s website is not working. At least if their website is not up and running they can’t be selling any more fakes under this company name. Not happy at all. Will file a charge back claim with my credit card company- thank god I used credit card for the purchase. But please don’t make the same mistake I did. Do not order from this company.
16 June 2025
Unprompted review
They sell only fake product. SCAM
They sell only fake product, they don’t have vat Number. 30 days to ship a poor copy of a bag. Stay away from this SCAM
19 May 2025
Reply from Ruocci
Ciao Simone,
Ci dispiace sinceramente se la tua esperienza non è stata soddisfacente. Ti invitiamo a contattarci direttamente via email all’indirizzo assistenza@ruocci.it con il numero d’ordine e maggiori dettagli, così potremo aiutarti al meglio e risolvere ogni problema il prima possibile.
Siamo qui per assisterti.
Cordiali saluti,
RUOCCI Servizio Clienti
Bad experience
12 May 2025
Reply from Ruocci
Ciao Elvira,
Ci dispiace molto per il disagio e la situazione che stai affrontando. Ti invitiamo a contattarci direttamente all’indirizzo email assistenza@ruocci.it così potremo assisterti personalmente e trovare una soluzione rapida al tuo caso.
Siamo qui per aiutarti e faremo il possibile per risolvere il problema nel minor tempo possibile.
Grazie per la tua pazienza e comprensione.
Cordiali saluti,
RUOCCI Servizio Clienti
late delivery
late delivery. not arrived yet from 6th May .... Maybe because is it arriving from China? i wait for the bag to check autenticity
17 May 2025
Reply from Ruocci
Ciao Alessia,
Grazie per la tua recensione. Ci dispiace sinceramente per il ritardo nella consegna. Purtroppo possono verificarsi rallentamenti dovuti ai tempi doganali o ai corrieri locali, ma siamo qui per aiutarti.
Per qualsiasi dubbio sull'autenticità del prodotto o ulteriori informazioni, ti invitiamo a contattarci direttamente via email all’indirizzo assistenza@ruocci.it. Saremo felici di assisterti.
Cordiali saluti,
RUOCCI Servizio Clienti
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