Runna Reviews 

1,114
•
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were somewhat happy with their experience overall. Many consumers find the application very easy to navigate, deeply appreciating the customized training plans and seamless integration with smartwatches during daily runs. People frequently mention that the well-structured workouts help them stay motivated, track their pace accurately, and progress steadily toward their personal fitness goals. However, some customers also noted significant issues with customer support and rigid subscription management policies. Several users experienced frustrating difficulties obtaining timely responses from support agents when attempting to resolve billing problems or account questions. Others expressed disappointment regarding inflexible training schedules that do not easily adapt to unexpected injuries or personal circumstances.

What people talk about most

User experience

Customers had ambiguous experiences with user experience, often praising the structured plans, easy Apple... See more

Application

Reviewers highlight ambiguous aspects of application performance, as consumers praise the structured training... See more

Product

Users describe ambiguous interactions with product, as many reviewers praise the customized training programs... See more

Customer service

Reviewers express deep dissatisfaction with customer service, noting that people experience delayed replies,... See more

Subscription

People report negative experiences with subscription, frequently highlighting difficulties with canceling... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the app, tailored training to your running level, good motivation for preparing for events. Something features limited like showing active run on phone and apple watch simultaneously if phone s... See more

Company replied

Rated 4 out of 5 stars

I love the Runna App, so far I appreciate the accuracy in tracking my running distance and pace while I am training.i would give it 5 stars if I could track other workouts including walking and if it... See more

Company replied

Rated 4 out of 5 stars

Best running coaching app by far. Running programs are well customized and adjust well to improving fitness over time. I am Missing the ability to create custom runs (Intervall, etc). At this price t... See more

Company replied

Rated 4 out of 5 stars

Great app, but lacking some crucial features, such as the option to pause the program to account for sickness and injury, or the option to abandon a workout and start over.


Company details

  1. Physical Fitness Program
  2. also in
  3. Fitness class
  4. Personal Trainer
  5. Running Club
  6. Running Store
  7. Women's Personal Trainer

Written by the company

Take your running to the next level with Runna. Runna is a personal running coach in your pocket. We provide world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(1,114)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

4:35 to 3:31 marathon in a year

Took my first unplanned marathon from a 4:35 to a 3:31 in a year

Using it for my next half marathon and then ultra to follow

Really enjoy the runs and the stress free approach of training where all of the runs are there for you to see making it very easy to start

The plan adjusts with ai according if your hitting paces with runs. Can aim for target times or just distance

Recommended it many friends who have used it and said the same will die with runna by my side as long as I’m running

18 December 2024
Unprompted review
Runna logo

Reply from Runna

INCREDIBLE progress, Jack! Keep up the amazing work! Glad to hear that you've loved training with Runna, and we'll be alongside you the whole way! Thanks for taking the time to share your review :)

Rated 5 out of 5 stars

Runna changed my life!

Before Runna, I never liked running and got easily bored. But now Runna always keeps me motivated and makes it actually fun. The clear and structured plan, the informative articles about literally everything I could need and the support from coaches; it’s just perfect. One of the best discoveries I’ve ever made. It really changed my life.

12 June 2024
Unprompted review
Runna logo

Reply from Runna

Wow, lovely feedback, thank you Youssef! So happy to hear that you're loving training with Runna, and sounds like you are doing FANTASTICALLY! We'll be here to support you through your training, good luck!

Rated 5 out of 5 stars

Excellent

Excellent, adaptive training plan app which keeps you focused with varied runs and helps achieve your race targets

5 December 2024
Unprompted review
Runna logo

Reply from Runna

Hi Carol! Thanks for taking the time to share your review and feedback! Wishing you all the best with your Runna training!

Rated 1 out of 5 stars

Scam

I had a referral code for a 1 month’s subscription which trial. I entered the code and the app accepted it, saying that I’d be charged at the end of the trial if I didn’t cancel. Instead, they charged me £100 straight away with no trial. I was planning to use the trial to check out the new improvements and to see if it was worth subscribing. It isn’t, so I’m £100 down with an app that’s no use to me. Contacting the developers is useless - they just blame Apple. But it’s Runna who promised a free trial they didn’t provide. The whole thing’s obviously a scam, so now I have to get a refund through the credit card company.

18 November 2024
Unprompted review
Runna logo

Reply from Runna

Hey Steve, thank you for your review. Really sorry to hear that you have experienced issues here with being charged automatically when entering a code. Unfortunately, if a customer has previously used a free trial in the past, then they will not be eligible for another free trial and this can trigger an automatic charge - we are discussing internally how to make this process clearer to the customer. We can see you are currently in conversation with Sam from our Customer Experience Team, who is supporting you. Apologies once again for any ill will caused and we hope this matter is resolved swiftly.

Rated 5 out of 5 stars

Love to train with out a “human” trainer

Great. After years of training with a human trainer I love the freedom of doing it with an app, so I started to run again, enjoying the ride without having to answer to anyone. Easy to use, customizable and accesible.

17 November 2024
Unprompted review
Runna logo

Reply from Runna

Hi Marcelo, thanks for taking the time to share your feedback with us! Wishing you the best of luck with your training and your goals - happy running!

Rated 5 out of 5 stars

Great support

Just starting week 3 of my 1/2 marathon training plan and I can already see the structure has every chance of realising my goal.
Not training related but I experienced an issue with payment of my subscription today (bank led) which Runna supported promptly and attentively to resolution.

17 November 2024
Unprompted review
Runna logo

Reply from Runna

Hey there Neil, thanks for taking the time to share your great feedback with us! Glad we could resolve your payment issue and get you on track for your Half Marathon training. Best of luck and happy running!

Rated 1 out of 5 stars

Runna is truly awful

Runna is a truly dreadful and terrible running app starting with the name.

Let me tell you why Runna is awful anyway since I decided to give it a chance last year just to see what it was like.

First and foremost the app is glitchy and it did not communicate properly with my Garmin which made following the workouts a nightmare. The strength workouts ‘for all levels’ were also really not and I was lucky that I had mastered my basic movements already.

Secondly, the so-called personalised plans are really not (think more like one size fits all which is fine but not for £15.99 a month) and the cues to speed up and slow down are completely off making every session a terrible ordeal. The amount of miles they expect you to run is also not great.

Thirdly, they have a truly terrible influencer programme and they have recruited quite a few people who are horrifying role models including Matt Choi and have also failed to issue a documented public apology/explain how are they going to take steps to manage their influencer programme after what happened at the NYC marathon so that they stop supporting people who endanger others, overtrain, run injured, etc.

Glad I did not give them a single of my hard earned pounds - the two week trial was free. Avoid if you can.

20 November 2023
Unprompted review
Runna logo

Reply from Runna

Hey Athena, thank you for taking the time to share your feedback. We have publically addressed the Matt Choi incident and we want to be clear that this was not something that we at Runna knew was going to happen, or support as a company, and we have since decided to terminate our relationship with Matt.

Our ethos and entire mission is about inspiring and supporting runners around the world on and off the race course and so we are deeply uncomfortable with what happened on the day of the marathon. And we’ve since created and publicly published our ambassador doc here: https://www.runna.com/legal/ambassadors as well as enforcing all existing ambassadors against this too.

In relation to the glitches and Garmin issues that you experienced, we would love the chance to troubleshoot these issues for you, if you can reach out to us using the in-app support, we will be able to take a closer look and support you here.

Our plans are fully customisable, so if you feel like the mileage is too high, then we can recommend some changes that may suit you better. Again if you contact us using the in-app support, we would be delighted to make some recommendations and get you set up on a new plan!

Thank you once again for your review Athena and we look forward to hearing from you in-app.

Rated 1 out of 5 stars

The audio has failed on two of my…

The audio has failed on two of my interval sessions. If I pay £15.99 I expect a faultless premium service.
The app is full of bugs

4 November 2024
Unprompted review
Runna logo

Reply from Runna

Hi Tristan, sorry to hear that you haven't had the Runna experience we aim to deliver! Please contact our dedicated in-app Support team for help troubleshooting your audio cues. The support we offer will vary based on your recording method (Apple vs Android, phone versus a connected device) so please do reach out to us and we can help you specifically with these. Thanks for taking the time to share your feedback here

Rated 5 out of 5 stars

I have been running for 7 years

I have been running for 7 years. 6 months ago, I picked up this app and it is one of the best products I have used anywhere. Not just in fitness. I mean for any product I have ever used.

The runs are fun, it works seamlessly and since I’ve stuck exactly to what they prescribe me on the runs - I have avoided injury and decreased my 5K time substantially.

This is a must have for any recreational runner who has never had a coach but wants to take their running to the next level.

I could not recommend this app more.

25 October 2024
Unprompted review
Runna logo

Reply from Runna

Hey Dallas,

Thank you so much for sharing your experience with us! We're thrilled to hear that our app stands out as one of the best products you've ever used, not just in fitness but overall. It's also fantastic that you've found the runs enjoyable and seamless, and we're especially glad that following the prescribed sessions has helped you avoid injury and improve your 5K time. We are excited to continue supporting you on your running journey and wish you continued success!

Rated 5 out of 5 stars

Superb App

Superb App. I started running at the age of 64. I am now 66. In March 2023,I went out for a 5km jog with my daughter who was training for the London marathon. I was who’s out for a week. She told me that she used the Runna App. I signed up. In October that year, I ran a first half marathon in 1:42 at 65. Since then, my time has come down to 1:29.44 in Swansea 2024. This has all been down to the App. It gets me out and guides me through all the sessions. It can be a tough taskmaster but, for me, the proof is in the results.

25 October 2024
Unprompted review
Runna logo

Reply from Runna

Hey Michael,

Thank you for sharing your incredible journey with us! Your story is truly inspiring, showing that age is no barrier to achieving remarkable fitness milestones. We're delighted that the Runna App has played a significant role in your progress. Your dedication and perseverance are commendable, and it's fantastic to see such impressive improvements in your running times. Here's to many more successful runs and continued progress!

Rated 5 out of 5 stars

Great structured / varied / interesting…

Great structured / varied / interesting plans. They are achievable goals with easy coaching that adapts as you progress. Just putting your running trainers is hard enough, after that leave it to runna and see the improvements.

24 October 2024
Unprompted review
Runna logo

Reply from Runna

Hey Darren,

Thank you for your positive feedback! We're thrilled that you find the plans structured, varied, and interesting. We believe that setting achievable goals with adaptive coaching is key to success and seeing improvements! Have a great week ahead and happy running!

Rated 5 out of 5 stars

Personalisation

The app is amazing it’s really personalised for the individual using it. You can set run days, strength, mobility and Pilate days to help your runs and aid recovery. There is even a programme for post-partum and returning from injury.
The AI feature is great as it means you don’t come to a plateau and great for entering a rough time for any runs that you plan to do. Also you don’t get loads of commentary leaving you to concentrate on your run and listening to your favourite music or podcast.
The handy little tips are also great to get a deeper understanding of what you need to do and the importance of these little nuggets that we don’t always think about.
I like that it adds in deload weeks so your body has time to rest, recover and repair before picking up again rather than stretching the body to the limit. It’s definitely worth the price.

1 October 2024
Unprompted review
Runna logo

Reply from Runna

Hi Jodie, thanks for taking the time to share your feedback with us here. We LOVE to hear that you're loving your personalised Runna plan and training with us! Keep up the amazing work and we look forward to hearing all about your successful training, plans and goals. Happy running!

Rated 5 out of 5 stars

Best running app out there!

I started my running journey at 36. Awful form, barely running a 2.5 km with a heart rate of 190+. I tried other apps for a while but I didn't enjoy them. With Runna, I am now getting the challenging AND enjoyable training plans that not only push me to the limit, but also help me get PBs that I never dreamt of in life. From VO2Max of 37 to 53 in a year! 1:40 half marathon! Getting closer to a sub-20 5k! Hard, sometimes too hard. But motivational!

6 October 2024
Unprompted review
Runna logo

Reply from Runna

Hi there! Thank you for taking the time to share your feedback, your kind words and your amazing running journey! Huge congrats on your 1h40 Half Marathon, that's fantastic! So glad that we could help support you through your training and wishing you the best of luck for your sub-20 5km from the whole Runna team!

Rated 1 out of 5 stars

Old fashioned app

Old fashioned app, everything is just so bad, first you give them access to all your runs at Strava, and then they pretend to make a program fitted your level. Totally mismach between my previous trading and the "New" program. Everything was to fast. And the anoiing woman counting every f... Lap or mile. Interrupting the music you are playing. Cannot pare my Polar watch to the app. Just a bad bad app. Choose something else.

24 September 2024
Unprompted review
Runna logo

Reply from Runna

Hi Christian, thank you for taking the time to share your feedback here. We set all training optimally to your input settings, so please do reach out if you need support getting this set correctly for you! If you've had issues with your Audio Cues, on either Android or Apple, this may also relate to your phone's settings, so please do contact our in-app Support team, who can assist in troubleshooting this for you. We're not currently compatible with Polar watches, but are always looking at expanding our offerings, with Android Watches (which includes a small number of Polar models) next up on the options. Thanks again for your review

Rated 5 out of 5 stars

Great app, would recommend to beginners!

Training for the Great South Run (as a beginner to running) and Runna has really helped me stay on track and be consistent in the lead up to the race. Looking forward to booking my next race to have something else to work towards!!

21 September 2024
Unprompted review
Runna logo

Reply from Runna

Glad to hear you've been loving training with Runna, Emily! Wishing you the best of luck for your Great South Run! We know you'll smash it!!

Rated 5 out of 5 stars

Super helpful and user-friendly app

Super helpful and user-friendly app. Highly recommend

16 September 2024
Unprompted review
Runna logo

Reply from Runna

Hey Kim, thank you so much for your wonderful review. We love receiving amazing feedback like this from our community. Good luck with your training and happy running!

Rated 5 out of 5 stars

love the treadmill vs outside option ✨…

love the treadmill vs outside option ✨ great app to help you train for runs. Would love it if it was possible to choose the intensity and more options for goals. Like ok my goal is to run that race, but is it performance i seek? or only to be able to do it? how much time am i able to spend into training? etc

25 August 2024
Runna logo

Reply from Runna

Hey Maxine, thanks for reaching out! We love hearing feedback like this from our runners! We are actually currently working on some new features and updates which will allow you to further customise your training plan based on your needs, schedule and tailored to your specifications! We appreciate that not everyone is training for total performance gains for every run or event, so hope you are enjoying your training and look out for these updates in the mid-long term from Runna!
Best wishes and happy running!

Rated 5 out of 5 stars

Great app so far for a structured…

Great app so far for a structured training plan

5 August 2024
Unprompted review
Runna logo

Reply from Runna

Hey Stephen, thank you for your review. It is wonderful to read that you are enjoying your training and we look forward to continue supporting you on your running journey!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look