Pros - wide range of designs, some really original patterns and I genuinely love some of the purchases I've made. Responsive customer service and I've had no problems with the returns process when... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ive ordered twice with Runaway. I love their designs. They do have a strict return policy, but thats the chance you take with these sites. Most places don't return sale items. But heir prices... See more
Company replied
-Didn’t like the quality or the fit -Had to pay a card fee to return (as oppose the this value being taken off my total return) -Had to print the label out myself rather than having a code to sc... See more
Company replied
I've ordered from the website directly a few times (their clothes are also available on revolve.com, which is a very reputable and large site), and I've had a good experience each time. I received the... See more
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Company details
Written by the company
Runaway The Label is an Australian fashion brand inspired by a love of fashion, beauty, travel, culture and you! Runaway with us x @runawaythelabel | #runawaywithme
Written by the company
Contact info
3.0
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient & Professional Service
20 October 2025
Reply from Runaway The Label
Hi Kelly,
Thank you so much for taking the time to share your positive experience with us — your kind words truly mean the world to our team!
We’re so grateful for your support and absolutely love having you as part of the Runaway community.
We can’t wait to serve you again soon!
With love,
Runaway The Label
Restock of dresses
The team of Runaway the Label have been awesome! I sent an enquiry yesterday hoping to see if a specific dress would be re-stocked. I got a reply within hours letting me know it’ll be a few short weeks until the dress will be restocked- thankgod!! These dresses are absolutely beautiful, my bridesmaids will be wearing them for my wedding!
Thanks again Runaway x
29 October 2025
Unprompted review
Reply from Runaway The Label
Hi Adele,
Thank you so much for your lovely review!
We’re so thrilled you and your bridesmaids love the dresses congratulations on your upcoming wedding! 💕
We’d absolutely love to see them on the day, so don’t forget to tag us @runawaythelabel we can’t wait to see your beautiful bridal party!
Kindest,
Runaway The Label
They do not provide refunds on returns…
They do not provide refunds on returns and force your hand to purchase again by giving you store credit. In addition to that they also make you pay for returns postage. So its cost me 140AUD to buy from a store that the sizing doesn't work for me. Pretty had and unethical.
25 October 2025
Unprompted review
Reply from Runaway The Label
Hi Nadhira,
Thank you for taking the time to share your feedback with us.
We’re really sorry to hear about your experience, and please know that we take all customer concerns seriously. Your satisfaction is important to us, and we’re always striving to improve wherever we can.
We do have a returns policy in place to help ensure a smooth experience, and you can find all the details on our website, including the steps to follow if you need to return an item.
We truly appreciate your support and hope we have the chance to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
BE CAREFUL!!
Don’t buy a dress from them unless you know it’s perfect and fits perfectly. They don’t refund even if they sell you a dodgy dress. Seriously I could have got a better dress from Temu or SHEIN and the customer service would have been better also. They did not want to help me pretty much telling me that there is nothing wrong with the dress and they are following consumer regulations. I explained that I need a dress in for a function in a week and an half.I was happy to do an exchange until they say turn around time could be up to 10 days. I found them rude and unhelpful. You also have to pay postage to return. So now I’m out of pocket postage and a dress. Now I’m going to have to buy another dress. They didn’t care what so ever. All they care about is a sale. Worst experience!!!
21 October 2025
Unprompted review
Reply from Runaway The Label
Hi Rachel,
I’m very sorry that the outcome wasn’t what you were hoping for. Please understand that we do reserve the right to offer store credit for non-faulty goods, which is a policy consistent with many online retailers.
Thank you for your understanding.
Kindest regards,
Runaway The Label
These shirts are of the highest quality…
These shirts are of the highest quality , simply stunning , I now have four !! , Great customer service and fast postage
17 September 2025
Reply from Runaway The Label
Hi Melissa,
Thank you so much for taking the time to share your kind words, it truly means the world to us!
We’re so grateful for your love and support of Runaway The Label. It’s amazing customers like you that inspire everything we do.
We absolutely love seeing you in our pieces, so don’t forget to tag us @runawaythelabel - we can’t wait to see how you style it!
With love,
The Runaway The Label Team
Incredible customer service
Incredible customer service, they are so quite and really kind! I love ordering from Runaway, they deserve all of the success! Also special mention to Mia, she's a great customer service representative 🩷
16 October 2025
Unprompted review
Reply from Runaway The Label
Hi Yasmine,
Thank you so much for your lovely message!
We’re absolutely thrilled to hear that you had such a great experience with our customer service team. Delivering exceptional service is so important to us, and it means the world to know we hit the mark for you.
We truly appreciate your support and can’t wait to welcome you back again soon!
With love,
Runaway The Label
Poor quality, sizing inconsistent, bad return system
My wife had bought a dress on here for my her birthday, she tried it on (normally a medium) and the dress was way too large despite the size chart. Sizing was very inconsistent, and poor quality material. Can't return it because I don't want a store credit, why would my wife buy another crappy made dress from the same people.
19 September 2025
Unprompted review
Reply from Runaway The Label
Hi John,
Thank you for taking the time to share your review of Runaway The Label.
We’re truly sorry to hear that you were disappointed with your experience. Please know that your feedback is very important to us, and we’ve passed it along to our management team for review as we’re always looking for ways to do better.
We genuinely appreciate your support and hope we have the opportunity to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
Never again!
I bought the Olivia maxi dress in black. While the style of the dress was amazing the manufacturing process was not. The black dye came off all over my hands and nails while at my event. Without thinking when I got home didn’t realise the colour had also transferred to my whole body and I woke to my very expensive white sheets grey, I then proceeded to find grey finger marks on everything I had touched when I came home which I’m yet to be able to remove from all surfaces. I never thought a dress could cause so much damage. Before leaving a public review I contacted the company to kindly bring their attention to the issue for at least an apology. I did not request a refund or any type of compensation as I understand these things happen. But it’s now been 10 days and they couldn’t even find the time to a knowledgeable my feedback. I’ll never purchase from this company again.
4 October 2025
Unprompted review
Reply from Runaway The Label
Hi,
Thank you for taking the time to share your experience with us at Runaway The Label. I’m truly sorry to hear that things didn’t go as expected.
I’d really love the opportunity to look into this further and help make things right. When you have a moment, please email us at sales@runawaythelabel.com with your name, order number, and the email used at checkout so I can investigate this for you as soon as possible.
Thank you so much for your patience and understanding — we genuinely appreciate it.
Warmest regards,
Runaway The Label
Faulty Items
Avoid at all costs. The dresses look great, sure - but they're very poorly made. I bought the Elsa Maxi Dress in July and wore it to a wedding 3 months later. After an hour the top of the dress had stretched to the point that I had to be sewn in which is beyond a joke on a dress that was almost $160.
Save yourself the heartache and just buy quality items from brands you can actually trust to get the job done.
Customer service initially refused a return because I'd worn it (incorrect under Australian consumer law), but as pointed out I am entitled to a remedy on a faulty product and now they're claiming I only had 7 days to notice the fault and 30 from then to return it. Just avoid buying from them altogether. The customer service is atrocious.
11 October 2025
Unprompted review
Reply from Runaway The Label
Hi Ash,
I’m very sorry that the outcome wasn’t what you were hoping for. Please understand that we do reserve the right to offer store credit for non-faulty goods, which is a policy consistent with many online retailers.
Thank you for your understanding.
Kindest regards,
Runaway The Label
SCAM! STEER CLEAR
This place is a total and complete scam. I ordered a $150 dress I intended to wear as a bridesmaid dress. The dress arrived looking substantially cheaper and lower quality than the photo. It was absolutely unwearable. When I went to return it, I was informed 1. that you could only get store credit and 2. there would be a $50 fee for my return. I reached out to customer service to try to talk to someone about if there were any other options. I was first met with an autogenerated reply from a bot, and then when I replied (several times) asking to speak to a real person, I was completely ignored. Now I am stuck with the low quality dress and out $150. Avoid this place at all costs.
[EDIT - 10/31] After Runaway reached out to me below, I explained the issue, and they once again ghosted me. I have followed up eight times, and no response. The company replies to reviews to try to look like they will make it right. They won't. I am now even more convinced this place is a sham, and it is abhorrent that such a fraudulent company continues to operate. Stay far away.
8 October 2025
Unprompted review
Reply from Runaway The Label
Hi Kate,
Thank you for taking the time to share your experience with us at Runaway The Label. I’m truly sorry to hear that things didn’t go as expected.
I’d really love the opportunity to look into this further and help make things right. When you have a moment, please email us at sales@runawaythelabel.com with your name, order number, and the email used at checkout so I can investigate this for you as soon as possible.
Thank you so much for your patience and understanding — we genuinely appreciate it.
Warmest regards,
Runaway The Label
The item I purchased was
The item I purchased was
A not sized correctly
B was damaged when received
C would not credit/refund their error
D do not take any responsibility
17 September 2025
Reply from Runaway The Label
Hi,
I’m very sorry that this wasn’t the outcome you were hoping for. Please understand that we reserve the right to reject returns that arrive with makeup stains.
While we understand your frustration, this issue was not listed in your return request, had it been disclosed, we would have assessed it immediately upon arrival. The location and nature of the stain suggest it occurred during the try-on process, which is not considered a manufacturing fault.
Thank you for your understanding.
Kindest regards,
Runaway The Label
Breast area proportion
Fabric is double lined but too tight on second layer near breast area so it flattens your boobs and makes it look like there’s a weird seam halfway up the fabric in that area. If I sized up it wouldn’t help so I’m not sure the issue but it looks that way upon further view of the dress model and they just angled it out to hide it
8 October 2025
Unprompted review
Reply from Runaway The Label
Hi Hunter,
We’re sorry this style wasn’t the perfect fit for you.
You’re welcome to reach out to sales@runawaythelabel.com
to organise a return and discover something else you love.
Kindest,
Runaway The Label
I think Runaway the label are easy to…
I think Runaway the label are easy to deal with returning is easy and shipping is fast
17 September 2025
Reply from Runaway The Label
Hi Kelly,
Thank you so much for taking the time to share your kind words, it truly means the world to us!
We’re so grateful for your love and support of Runaway The Label.
It’s amazing customers like you that inspire everything we do.
We absolutely love seeing you in our pieces, so don’t forget to tag us @runawaythelabel, we can’t wait to see how you style it!
With love,
The Runaway The Label Team
Only exchange and even then, they try to get out of it
First of all - to not have a refund (only exchange policy) in 2025 is a joke and very backwards. I purchased 2 dresses not realising that I couldn't refund them as they didn't fit well - now I'm stuck with a voucher I don't want.
Secondly, their customer service is a joke! They told me I couldn't have the exchange because there was a makeup mark on one of the dresses - they didn't even attach a picture. When I finally got the picture, I saw it was the smalled mark that can be easily wiped off. They didn't respond until I emailed them a second time and when they did, Mia said " I had read your previous message and was removing the makeup from the dress myself - which is why I'm only responding now. That said, I have honoured your return, and have issued store credit for both items that were returned."
Saying that she couldnt reply to me because she was wiping the mark (it had been days) has to be a joke?? As I suspected, the mark easily came out. Now I have a voucher with nothing to use it on....
10 September 2025
Unprompted review
Reply from Runaway The Label
Hi Fiona,
Thank you for taking the time to share your review of Runaway The Label.
We’re truly sorry to hear that you were disappointed with your experience. Please know that your feedback is very important to us, and we’ve passed it along to our management team for review as we’re always looking for ways to do better.
We genuinely appreciate your support and hope we have the opportunity to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
I placed an order on a Wednesday and…
I placed an order on a Wednesday and received it on the Monday. It was the first time i have used this website and he size size fit perfect!
24 September 2025
Unprompted review
Reply from Runaway The Label
Hi,
Thank you so much for taking the time to share your positive experience with us — your kind words truly mean the world to our team!
We’re so grateful for your support and absolutely love having you as part of the Runaway community.
We can’t wait to serve you again soon!
With love,
Runaway The Label
Inconsistent sizing, runs very very small
The fitting and consistency in sizing is very hit and miss unfortunately. Some of the cuts of the mini dresses are insanely small compared to other brands. I'm a size AU 8/XS in most brands yet I have to go up to a M in Runaway.
17 September 2025
Reply from Runaway The Label
Hi Sam,
I’m so sorry to hear about your experience with us at Runaway The Label — we truly understand how frustrating sizing issues can be.
We genuinely appreciate your feedback, and please know that we’re actively working on improving and expanding our size range to be more inclusive for all of our amazing Runaway customers.
Thank you again for your support.
Kindest regards,
Runaway The Label
Super dismissive when I raised an issue…
Super dismissive when I raised an issue about the sizing (a size 14 garment being much smaller than a size 12). Told me to measure the item and when I asked if they could do that upon return because I didn’t have a measuring tape, I never heard back.
17 September 2025
Reply from Runaway The Label
Hi Sarah,
Thank you for taking the time to share your review of Runaway The Label.
We’re truly sorry to hear that you were disappointed with your experience. Please know that your feedback is very important to us, and we’ve passed it along to our management team for review as we’re always looking for ways to do better.
We genuinely appreciate your support and hope we have the opportunity to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
Reply from Runaway The Label
Hi Lauren,
Thank you so much for taking the time to share your kind words — it truly means the world to us!
We’re so grateful for your love and support of Runaway The Label. It’s amazing customers like you that inspire everything we do.
We absolutely love seeing you in our pieces, so don’t forget to tag us @runawaythelabel — we can’t wait to see how you style it!
With love,
The Runaway The Label Team
Buy from another retailer
This is the first time I’ve ever purchased from this site. The customer service is pretty unhelpful. The package was delayed by two weeks and it didn’t come on time for my event. I relied on the 2 day express shipping. I reached out prior to the weekend I needed it (at this point, it was already extremely late) and the package didn’t make it in time.
I recommend buying from other retailers. The stress and lack of care from their customer care is not worth your money.
Edit: Since the company replied, I wanted to make sure this was clear: I will never buy their product from their website or from another boutique again. (Not that they care. It seems they’re more focused on their supplier relationship with retailers, which allows them not to care about direct customers. It shows by the generic message left on this review. They clearly didn’t read it and just left a comment to leave a comment.)
18 September 2025
Unprompted review
Reply from Runaway The Label
Hi ,
Thank you so much for taking the time to share your experience with us at Runaway The Label. I’m truly sorry to hear that things didn’t go as smoothly as expected.
Your feedback means a lot to us, and we’re so grateful for your continued support. We hope your next experience with us is nothing short of perfect!
Kindest regards,
Runaway The Label
Reply from Runaway The Label
Hi ,
Thank you for taking the time to share your feedback with us.
We’re really sorry to hear about your experience, and please know that we take all customer concerns seriously.
Your satisfaction is important to us, and we’re always striving to improve wherever we can.
We do have a returns policy in place to help ensure a smooth experience, and you can find all the details on our website, including the steps to follow if you need to return an item.
We truly appreciate your support and hope we have the chance to provide you with a more positive experience in the future.
Kindest regards,
Runaway The Label
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