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RunActive Reviews 439

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TrustScore 5 out of 5

4.9

Running Store
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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, particularly during gait analysis, ensuring a personalized and unpressured shopping experience. People are also very satisfied with the product selection, finding high-quality items and competitive pricing, often better than other retailers. The delivery service is frequently highlighted as fast and efficient, with many consumers receiving their orders sooner than expected. Reviewers also appreciate the smooth return and exchange process, noting the company's accommodating approach to issues like incorrect sizing or discomfort.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers praise the amazing selection of quality products,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Price

Reviewers consistently express satisfaction with the pricing. Many customers highlight the competitive and... See more

Service

Clients share positive opinions on service, consistently highlighting the knowledgeable and helpful staff who... See more

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional knowledge,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff are friendly and helpful even with people who aren't sure on what they are looking for. The gait analysis and knowledge of staff is second to none. They are able to advise on your unique n... See more

Rated 5 out of 5 stars

I’ve always shopped in Run Active’s shops but my local branch closed this year. I checked online and my favourite shoes were cheaper on Runactive’s website than the manufacturer! No brainer. They arr... See more

Rated 5 out of 5 stars

Everyone who works in the store are very knowledgeable and helpful. They accepted the return of a pair of trainers even after I had worn them because they gave me blisters. Will definitely return for... See more

Rated 5 out of 5 stars

I had a great experience at RunActive. I had a Gait Analysis at the Chelmsford store and they were so attentive and helpful, gave me great advice tailored to my specific needs and goals, and they sugg... See more

Company details

  1. Running Store

Written by the company

A friendly, knowledgeable popular running specialist established in 2012. With physical stores throughout Essex and a team of experienced runners of all abilities providing expert in-store advice and shoe fitting. Stocking all the latest products from running brands like On, Brooks, New Balance, Saucony, Mizuno, Ronhill, and many many more. We are only too pleased to help you in your search for that perfect running gear.

Contact info

4.9

Excellent

TrustScore 5 out of 5

439 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service and fast delivery

Ordered some running shoes and they arrived quickly and are perfect. Price was better than most other retailers for same product. Great service. Would buy from you again. Many thanjs

25 March 2025
Unprompted review
Rated 5 out of 5 stars

We did 2 gait analysis and purchase of…

We did 2 gait analysis and purchase of 2 trainers from Runactive Chelmsfords.
It was a good experience.Charlotte bishop in Chelmsford is a very clever person with good knowledge .
She helped us in picking the right shoes.
Clearly her attitude was to help us and not the business.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, exactly the shoes i was looking for, at a competitive price, with regular updates on the expected delivery, and arrived on time, will definitely use again.

31 March 2025

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