Rula Reviews 

5,172
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise their dedicated therapists for being great listeners and providing thoughtful, valuable insights during their therapeutic sessions. People also highlight that the online platform is very user-friendly, making booking and managing appointments an entirely seamless process. However, some people mentioned encountering difficulties with customer service responsiveness and receiving adequate assistance when dealing with online support tickets. Others noted frustrating experiences regarding medication management protocols, along with unexpected scheduling changes and communication barriers with certain individual providers. A few reviewers expressed disappointment when specific practitioners did not fully meet expectations during their consultations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting empathetic, skilled, and... See more

Service

Reviewers mention positive feedback about service, noting that finding and booking an appropriate provider is... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the platform for being... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising responsive and sweet... See more

Website

Users describe positive interactions with website, highlighting that the platform is very user-friendly, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My therapist is simply a perfect fit, clear, concise, thought provoking insight with a great spirit. I think being able to tell rula who you are looking for and then giving you options of who to be ab... See more

Rated 5 out of 5 stars

Scheduling my appointments was easy and in most cases follow ups were already booked for me! I never thought therapy was for me because I've always thought I had a good understanding of myself. Re... See more

Rated 5 out of 5 stars

I am very happy with Rula. I was able to find a good therapist, and the price is reasonable -- it takes my insurance! I found this experience to be way better than BetterHelp, which felt like a waste... See more

Rated 5 out of 5 stars

Having had a hard time finding a Therapist I felt would connect, On Google, I happened to come across Keviin Hawk. I felt instantly that he could very well be the one I needed. Rula was wonderful. Ea... See more


Company details

  1. Mental Health Service
  2. also in
  3. Marriage Counselor
  4. Psychiatrist
  5. Psychologist

Written by the company

Our mission is to make mental healthcare work for everyone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(5,172)

1,565 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy site to use- meets all my needs

Very easy site to use! get your insurance verified easily - then look through the profiles and choose and book the type of therapy you are interested in. I found a great therapist for myself I have been seeing for about 6 months- I also booked a meds management dr. for a friend. Excellent customer service on RULA-great experience!

19 September 2026
Unprompted review
Rated 1 out of 5 stars

WAY TOO EXPENSIVE!!!!!

So I dont know how you guys think that this is helping people. Insurance prices are through the roof. For a 36 y/o male that is extremely healthy with no preexisting issues the lowest quote monthly was $836. Once I have Insurance i still have to pay a copay, which will run me anywhere fron $15- $50. Without Insurance Rula is charging me $150 per 60min therapy session and $225 for psychiatrist session!! If I do one session a week thats $600 a month!! What regular working American can afford that???!!!! I have severe depression already and the fact that I need therapy and cant afford it just makes my depression that much worse. It crazy how a company can claim that they are here to help you but only cause more stress, depression and anxiety for me!!! Thats not ok!! I guess only Wealthy people can get mental health...no one worries about the ones that cant and that wrong! You guys should be ashamed!!!!

18 September 2026
Unprompted review
Rula logo

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

Rated 5 out of 5 stars

For me Rula rules!

For me, Rula made the entire process of seeking a diagnosis and treatment easy and straightforward. I’m very happy and grateful for their services.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Rula is catered to what you really need.

Rula asked specific question to find the right therapist options in person or video. Justin was the perfect fit for what i was looking for and needed. It was the easiest process I've ever had getting a therapist in 11 years. I started telling people about Rula the same day. Thanks Rula!

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Best Service

My provider is fully aware and accepting of my goals in treatment and actively is helping me achieve them. My appointments always feel like progress rather than just a check in. When something isn't working or changes, she is adaptive and adjusts treatment. She also doesn't push meds just for the sake of meds. I really like that about her.
She works well with my schedule and accommodates as needed. I highly recommend her and Rula.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience with the…

I’ve had a great experience with the therapists I have found through Rula. Scheduling is easy and being able to read the profiles to find the right therapist for you is very helpful.

14 September 2026
Unprompted review

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