Have been using Ruislip appliances for years and wouldn't go anywhere else locally. These guys have fitted at least 3 properties for me, excellent price, did exactly what they said they would, when... See more
Company replied
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We have used Ruislip appliances over many years, whether that’s supply and install or just supply, we always get honest advice, with which product to use and the service and fitting is always 5 star... See more
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Highly Recommend Ruislip Appliances. My elderly mother needed a small under the counter fridge. Tristan was so patient, explained which products she could choose from, that would fit the existing spac... See more
Company replied
I have been using ruislip aappliances in the region of six years , We are a good sized sub contract 7 main build contractor with a turnover in excess of 30M, If i need anything in the white goods... See more
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Company details
Written by the company
Based in Ruislip since 1958 we supply Hillingdon and Greater London with Domestic Appliances. We price match against major retailers to ensure we are competitively priced. We keep thousands of products in stock for same-day collection or next-day delivery and installation! Visit us in-store or shop online!
Contact info
112 - 116 Pembroke Road, Ruislip Manor, Middlesex, HA4 8NW, Harrow, United Kingdom
- 01895633837
- sales@ruislipappliances.com
- ruislipappliances.com
4.5
Excellent
182 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Used these guys a while back
used these guys a while back. Shop is still here today. very happy with the service here. Had an issue with an appliance I purchased here but they quickly resolved it!
10 November 2022
Unprompted review
Reply from Ruislip Appliances
Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it! We've been in business since 1958 and no plans to go anywhere!
Excellent service
Excellent service. Ordered new washing machine on a Saturday afternoon. Monday was a bank holiday. Item was delivered & installed Tuesday morning. Staff very helpful & knowledgeable. Highly recommend.
27 May 2023
Unprompted review
Reply from Ruislip Appliances
Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!
Had a delivery of Neff island hood at…
Had a delivery of Neff island hood at end of november. Left it in box for safekeeping until 1 March due to delays in fitting quartz kitchen worktops. When we opened the box, the metal on the hood was damaged.
I reported it to Ruislip and they will do nothing saying that we should have opened it at time of delivery.
VERY POOR CUSTOMER SERVICE
1 March 2023
Unprompted review
Reply from Ruislip Appliances
It is extremely unfortunate when products are delivered to building sites and are at the mercy of being moved around by builders - we understand your frustration, but cannot be held responsible for damage caused after delivery.
Fast and efficient service and great…
Fast and efficient service and great value for money in these trying times
1 February 2023
Unprompted review
Reply from Ruislip Appliances
Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!
Very helpful and friendly team
Very helpful and friendly team, the appliances are delivered very quickly. Thank you Ruislip Appliances
31 January 2023
Unprompted review
Reply from Ruislip Appliances
Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!
excellent service
i found the staff friendly and certainly knew what they were talking about.
they had everything i needed for the whole kitchen in-stock.
would highly recommend
28 January 2023
Unprompted review
Reply from Ruislip Appliances
Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!
Very Knowledgeable staff
Very Knowledgeable staff, exactly the appliance I needed at a great price.
21 January 2023
Unprompted review
Reply from Ruislip Appliances
Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!
Excellent customer service at very…
Excellent customer service at very reasonable prices. Will certainly use them again.
24 January 2023
Unprompted review
Reply from Ruislip Appliances
Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!
Very rude and offensive
Very rude and offensive. Shocking customer service that they treat customers in this way. In these hard times , firms really need to enhance their customer service and keep the customers they have. Most definitely will be taking my custom elsewhere, where they respect their customers.
3 October 2022
Unprompted review
Reply from Ruislip Appliances
Apologies that you felt the need to leave such a negative review, or that you feel we have let you down in some way. I can assure you that we take customer service extremely seriously, and appreciate feedback if any of our staff fall short of this at any point. As you can see by our thousands of 5-star reviews on Google, Trustpilot and Reviews.ie we are very focused on making sure our customers receive excellent advice, quality products and professional service all at competitive prices. This is why we have been in business since 1958 and have such an excellent reputation. We are always happy to address concerns and listen to feedback if you would like to get in touch to discuss this further.
Excellent service - scarce product
Back in October 2021 I spent weeks looking for a matching neff slide and hide oven and matching neff microwave oven. I found 1 item on Ruislip appliances online shop and found the other matching item at their store which I visited. The items were graded, but I was reassured by the shop that they were not damaged. I am currently enjoying both items in my kitchen and can’t thank the team at Ruislip Appliances, enough for their help.
1 February 2022
Unprompted review
Reply from Ruislip Appliances
Thank you for your review! You could thank us by leaving a 5 Star review 😉 we hope to be of assistance again!
Professional and polite
Professional and polite. These are the guys to go to if you want an appliance. Fitting service a little expensive but other than that excellent.
9 January 2022
Unprompted review
Reply from Ruislip Appliances
Thanks so much for a fantastic review and your business. I am sorry you felt we are expensive. We price match against all major retailers (AO, John Lewis, Marks Electrical and Currys) so we are always priced correctly within the market. We hope to be of assistance again in the future.
Amazing service and advice
Amazing service and advice, I made one phone call and the next day I had a dishwasher delivered and installed.
Wonderful.
24 September 2021
Unprompted review
Reply from Ruislip Appliances
Thanks so much for a fantastic review and your business. We hope to be of assistance again in the future.
Reply from Ruislip Appliances
Thanks so much for a fantastic review and your business. We hope to be of assistance again in the future.
Great service
Great service. Good pricing, really quick delivery and very helpful installer.
Highly recommended.
24 September 2021
Unprompted review
Reply from Ruislip Appliances
Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!
Amazing customer service
Amazing customer service, they went above and beyond!! I bought a very expensive Miele tumble dryer and it had a fault, they replaced it with a Siemens dryer as I decided that I didn’t want another Miele. Unbelievably this machine was also faulty and with no fuss at all, one of the guys came and had a look and agreed it too was faulty and replaced it again! Third time lucky
I’ve gone for a Bosch and am extremely happy. Could not fault the service from Ruislip Appliances and will only buy from them in the future. I can thoroughly recommend them. Extremely caring team of people.
28 August 2021
Unprompted review
Reply from Ruislip Appliances
Thanks so much for a fantastic review and your business. We hope to be of assistance again in the future.
Bad Customer Service
Ordered a small larder fridge which arrived within two days and delivered by two very pleasant men. Unfortunately fridge had four holes on top of fridge where a door hinge cover should be. Spoke to a very unhelpful man who said that is how the fridge comes as it is supposed to be underneath a unit so wouldn’t show and if I am not happy then they will pick fridge up to which I explained I liked fridge but wasn’t happy about holes to which he replied “can you please make a decision as I have customers waiting” which I feel was very rude. I emailed some pictures of holes and spoke to a lovely man who said he would send me the missing piece (which never arrived). Spoke to original man who said the gentleman should never have said this as they don’t have this item to send me and as I had the fridge for two weeks they couldn’t take it back. He was very abrupt with me and I ended the conversation. Terrible customer service, shame because they delivered very quickly and I am happy with fridge.
5 May 2021
Unprompted review
Reply from Ruislip Appliances
Apologies that we have let you down on this occasion. I can assure you that we take customer service extremely seriously, and appreciate feedback if any of our staff fall short of this at any point. As you can see by our thousands of 5-star reviews this is the exception rather than the norm. We are always happy to address concerns and listen to feedback if you would like to get in touch to discuss this further.
Would highly recommend this company…
Would highly recommend this company always been very helpful with advice about all the products, local company always on-time with their delivery
Excellent customer service
16 January 2021
Reply from Ruislip Appliances
Thanks so much for a fantastic review and your business. We hope to be of assistance again in the future.
Excellent service
Excellent service, knowledgable staff, very happy with the overall attention to detail
25 November 2020
Reply from Ruislip Appliances
Thanks so much for a fantastic review and your business. We hope to be of assistance again in the future.
Reply from Ruislip Appliances
Thanks so much for a fantastic review and your business. We hope to be of assistance again in the future.
Very good service from Ruislip…
Very good service from Ruislip Appliances.
Very helpful and delivered quickly during the first lockdown. Much appreciated.
25 November 2020
Reply from Ruislip Appliances
Thanks so much for a fantastic review and your business. We hope to be of assistance again in the future.
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