Rugvista Reviews 

5,333
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 610 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the extensive selection of unique designs, the smooth and simple ordering process through the website, and the remarkably prompt delivery service. Reviewers frequently mention that the products look wonderful, feature vibrant and beautiful colors, and feel remarkably soft and comfortable underfoot. Some reviewers were not happy with the folding method used for shipping, which caused deep creases and required extra effort to flatten the rugs. A few consumers also noted that certain items lacked proper non-slip backing, experienced minor shedding, or required a little time to settle after unpacking.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the beautiful colors, soft... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the soft textures,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that items arrive quickly... See more

Website

Clients share satisfaction with the website, frequently highlighting that it is very easy to navigate and... See more

Order

Reviewers highlight positive aspects of order, noting that the website is easy to navigate and the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent rug. We saw it being used in a room setting at RedBrick Mill in Batley and knew immediately that it would work for us. Having looked at several, the price surprised us. We were half expe... See more

Company replied

Rated 5 out of 5 stars

Lots of choices of rugs, more than I've ever seen on one site, ordering was simple too, now I'm looking forward to seeing my new rug. update!! My rug has arrived and it is beautiful, just what I w... See more

Company replied

Rated 5 out of 5 stars

Rug just arrived and we are thrilled with it . The online pictures were true to the product and excellent quality. I was struggling to find many large square rugs available, so this 250 x 250 was pe... See more

Company replied

Rated 5 out of 5 stars

Great website, easy to navigate, good choice. Was easy to order and deliver wasn't too long, however I'm not a fan of how to pack the rugs by folding them, rather than rolling them. I've ordered 2 r... See more

Company replied


Company details

  1. Rug Store
  2. also in
  3. Oriental Rug Store

Written by the company

Rugvista — Helping People to a Home They Love. We founded Rugvista in 2005 with a clear mission and purpose: we help people to a home they love by making it simple and enjoyable for our customers to find the perfect rug. From the very beginning we have focused on offering high-quality rugs at fair prices while providing a seamless and convenient shopping experience. Today we are proud to be one of Europe’s leading online rug retailers serving customers across multiple countries. Our collection includes over 30,000 rugs ranging from traditional hand-knotted Oriental designs to modern machine-woven styles; each rug is carefully selected to ensure quality, durability and timeless design so our customers can feel confident in every purchase. We believe that shopping for a rug should be just as enjoyable as living with it: that is why we provide clear product information, detailed images and an intuitive online store. Reliable delivery across Europe, flexible return policies and friendly, responsive customer support make the shopping experience simple, safe and stress-free for every customer. Headquartered in Malmö, Sweden and operating across Europe, we combine Scandinavian design values with international craftsmanship and modern e-commerce solutions. Our team works every day to improve our services, expand our selection and inspire confident interior choices for every home. We are committed to building long-term relationships with our customers by providing high-quality products, excellent service and a shopping experience that is transparent, trustworthy and consistently enjoyable. At Rugvista we help our customers create spaces that feel personal, welcoming and beautiful—one rug at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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3-star
2-star
1-star

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This company invites their customers to review, whether positive or negative

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4.6

All reviews

(5,333)

618 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic quality

Beautiful rug! Deep rich colour, high quality, just as described. Fast and easy delivery. Highly recommended.

30 June 2026
Rated 4 out of 5 stars

In received my order on time and the…I received my order in the time promised

In received my order on time and the delivery driver was vey good and put my rug where I wanted. The rug looks good and is all I expected

29 June 2026
Rugvista logo

Reply from Rugvista

Hi,

Thank you for taking the time to leave us a review!

We're delighted to hear that your order arrived on time, that the delivery went smoothly, and that the driver placed your rug exactly where you wanted it. It's also wonderful to know that the rug met your expectations and that you're happy with it.

Thank you again for your feedback. We hope you enjoy your new rug for many years to come!

Best regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Absolutely beautiful rugs I have…

Absolutely beautiful rugs I have ordered three rugs from here and the quality and the design are so unique delivery was quick and efficient and customer service is excellent I would defo recommend

25 June 2026
Rated 5 out of 5 stars

A brilliant outdoor rug


A fantastic project, bought and outdoor rug and was cautious about what the quality would be like. But needn’t have worried as it’s good enough to pass as an indoor rug too. Not at all plastic-y!

24 June 2026
Rated 5 out of 5 stars

lovely rugs

lovely rugs, & easy ordering on the website . I ordered 2, each at different times & the first one was possibly out of stock, so took a while to arrive, but the second arrived in a few days.
Very pleased. Would buy again.

17 June 2026
Rated 5 out of 5 stars

Love your rugs

Love your rugs ! Third one I have bought from you. Two from this address, and one from previous address. Looking forward to receiving this latest one. Thank you.

24 June 2026
Rated 5 out of 5 stars

Well presented.

The items on the website were laid out clearly with information on size and price available at first glance, which is not always the case with other websites. The enlargements were clear and helpful in making the mind up.

18 June 2026
Rated 5 out of 5 stars

Excellent service and great products

Excellent service and great products. We bought our first Rugvista rug on Amazon. Liked it so much we went back to buy another - but found Amazon don't list their products anymore. So I went direct. Initially there was a problem with delivering to our address (we live on an island) but I contacted their customer support and they sorted it out straight away. After that deliery was quick and yet again the rug was just what we wanted. Definitely recommended.

25 May 2026
Rugvista logo

Reply from Rugvista

Dear Customer,

Thank you very much for your kind review!

We are delighted to hear that you are happy with both the quality of your rug and the overall experience. 

We hope you enjoy your new rug for many years to come and look forward to welcoming you back to Rugvista in the future.

Rated 5 out of 5 stars

Rug is stunning

Rug is stunning, reasonably priced and whole process was smooth from start to end.

19 May 2026
Rugvista logo

Reply from Rugvista

Hi! Thank you for your review!
We're delighted to hear that you love your rug and that you found it both beautiful and reasonably priced. It's also great to know that everything went smoothly from start to finish.
We truly appreciate your feedback and hope you enjoy your rug for many years to come.

Rated 4 out of 5 stars

Female assistant on phone call

Female assistant on phone call, very sweet and helpful

16 June 2026
Rugvista logo

Reply from Rugvista

Hi,

Thank you for your lovely review!

We're so pleased to hear that you had a positive experience with our customer service team. Your kind words mean a lot to us, and we'll be sure to pass them on.

Rated 5 out of 5 stars

Navigating Rugvista

Navigating Rugvista website was straightforward. I read the reviews and have placed my order. Looking forward to getting my new rug.

15 June 2026

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