I was so happy with my 1st rug that I've ordered 3 more, 2x Oxford OXf00 and Comfy CM00, the colours are great, I've had no shedding, the prices and delivery are fantastic and more importantly my l... See more
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Superb service from start to finish. I’ve never ordered a product before and received such great communication throughout the process - it was very helpful and appreciated. The courier, DX Delive... See more
We Absolutely love the rug and so does my son who is autistic and loves soft things to touch, it is really soft and thick but very light. And looks brilliant very vibrant colours actually does look li... See more
What a lovely company to deal with. Our delivery had a problem finding our new build house and within minutes of the delivery failing, Robert had sent an email offering his help. The rug was then flaw... See more
Company details
Written by the company
The Most Loved Rug Store - UK's 1st Augmented Reality Rug Visualizer. Home of Scandi-Boho. Klarna/Clearpay/Laybuy. Shop Insta. Always Free Delivery. Price Match Promise. Simple Automated Returns. 1,000+ 5* Photo Reviews. 40k Instagram
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, M12 6AE, Manchester, United Kingdom
- https://app.answerai.co.uk/rug-love/chat - We promise a response within 3 business hours
- ruglove.co.uk
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I love Rug Love
Absolutely brilliant little company, no issues at all and my rug is still gorgeous after ovef a years worth of daily use, definitely would recommend this company to anyone 😊
I buy all my rugs from here there…
I buy all my rugs from here there absolutely 💯 amazing I have never had any problems and if you have to contact them they are fantastic at sorting problems out very quickly or replacing 😀 im at the moment decorating and will need a new rug from them i would not go anywhere else what they advertise is exactly what you receive there customer service 🙌 👏
Amazing Customer Service
When I bought a rug from here I was originally sent the wrong size. I contact customer service who were in extremely helpful and sent me another straight away and had the other picked up. For the inconvenience they sent me a voucher which was really kind. I also love my rug :)
Fabulous choices of rugs and flooring .
Fabulous choices of rugs and flooring .
We ended up ordering 3 rugs in total as so many designs and sizes to select from there collection
Ordering was simple. Arrival of the rugs direct and easy to process . Highly recommend- price point and quality amazing
Beautiful quality rug and very quick…
Beautiful quality rug and very quick service very satisfied customer
One of the best companies
Not only are these rugs lovely but the customer service is amazing! I realised when I got the rug, I ordered the wrong size and needed a bigger one. Robert was super helpful and sorted the return and delivery for me. Made it so hassle free, thank you. Can’t recommend enough, will be telling friends and family where to get rugs!

Reply from Rug Love
I ordered 2x rugs from these guy's and…
I ordered 2x rugs from these guy's and they dispatched them very quickly, however only one of the rugs turned up so I emailed them to explain and got a response very quickly. Robert has been fantastic at dealing with my issue and sent me proof of dispatch, it was clear that the courier company had only delivered 1x rug, Robert contacted the courier and emailed me back to say that they have miss placed part of my order and he would dispatch a replacement a.s.a.p! My replacement arrived today -what a great company to deal with, I will certainly recommend to friends and family, I will be ordering again from them too.

Reply from Rug Love
Outstanding Customer Service, Beautiful Rug
I ordered the ‘Origins Cable Rug’ in blush. It is a beautiful, high quality rug. It arrived very quickly post order and the communication from RugLove (Robert) was exceptional. The customer service I received was truly outstanding and I will most certainly purchase from them again.

Reply from Rug Love
I can't recommend rug love…
I can't recommend rug love enough...great products and the customer service is 2nd to none. I ordered the wrong colour by mistake and they were more than helpful sorting me out when it was my mistake.

Reply from Rug Love
Excellent service
Excellent service. I ordered the rug (well 11m hall runner) on 12 October and it arrived here in South Australia on 18 October! It is really well made/finished and I love it!!

Reply from Rug Love
Excellent goods and service
Ordered a rug but had ordered the wrong size.
No problem arranging a return and refund.
I had a problem with the courier but again Ruglove
were ace.

Reply from Rug Love
I was so impressed with the service
I was so impressed with the service from Rug Love and wouldn’t order a rug from anywhere else. The customer service was fantastic - especially Robert, who was brilliant. Rug arrived and is beautiful and of great quality.

Reply from Rug Love
Second time purchasing from Rug Love.
Second time purchasing from Rug Love.
I honestly won’t buy rugs from anywhere else.
I so pleased with my new rug that I just needed to order another one!
Best prices and once again amazing customer service! Well done Rug Love 💕

Reply from Rug Love
FANTASTIC EXPERIENCE - GREAT SERVICE
I have found my go-to for Rugs :) Wow! These days it's difficult to find a half decent company, but these guys go above and beyond. Great quality rugs and cheaper than any other website. Placed my order and within 2 days it was here. Love the rug and they sent me a further 20% discount off my next purchase, which I am definitely placing shortly. It's so good to see companies like these still exist. A massive thumbs up and 5 stars from me well done guys :)

Reply from Rug Love
Love purchasing from Ruglove
Love purchasing from Ruglove. Im looking for my 3rd rug at the moment. Excellent communication. Excellent quick delivery. Perfect rugs.

Reply from Rug Love
Excellent service
Excellent service, fast delivery. Ordered two rugs, one arrived very quickly, within a couple of days of ordering and before we expected it to arrive. The other, unfortunately had a problem with stock, but customer services were very helpful and gave me a choice of waiting for the rug and giving me a discount, or getting a full refund and cancelling the order (they weren’t sure when it would be in stock).
The rug which arrived is excellent quality, and is the same as the picture showed.
They also offer payment plans which can be very helpful too!
Very pleased and will definitely order from here again

Reply from Rug Love
Excellent
Excellent. Great quality rugs- well priced and speedy delivery! Top notch!

Reply from Rug Love
Honesty thr guys are amazing
Honesty thr guys are amazing, the rugs are absolutely stunning x highly recommended xxxx

Reply from Rug Love
Definitely will order again!
Fabtastic experience with the company. I ordered a rug on the 21st expecting to wait weeks for delivery (like most big retailers) but I received an email a couple of days later apologising for the delay. I was kept fully informed throughout and received my rug on the 25th! Really quick considering there was meant to be a delay.
As for quality, I ordered from the Boho range and I LOVE it. It's exactly like the pictures on the website and I'm really pleased.
Please consider this website first before the big retailers, you'll pay much less and receive it much faster!

Reply from Rug Love
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