Ruggable UK  Reviews 

8,615
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,620 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beautiful designs, durability, and the significant advantage of being washable. Many appreciate the ease of the ordering process and the prompt, well-communicated delivery service. The convenience of the washable rugs is a major highlight, especially for households with pets or children, with many confirming they wash like new even after multiple cycles. However, some people experienced issues with delivery, citing delays or problems with specific courier companies. A few customers also felt that the product quality did not meet their expectations, mentioning discrepancies between the online photos and the actual rug's appearance, or issues with the rug's construction and how it lays.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, design, and the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the rugs as great, lovely, and superb,... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting efficient and quick... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and seamless.... See more

Service

Customers had positive experiences with service, often praising the excellent communication, prompt responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I searched high and low for a pale but washable rug for my living room. The web site showed different sizes but not only just the measurements but how it would fit with different furniture configura... See more

Rated 5 out of 5 stars

I've always loved Ruggable rugs but I really disliked the company's new terrible system of tracking orders and subsequently gave my latest purchase 3*. However they answered me immediately and I recei... See more

Company replied

Rated 5 out of 5 stars

Great choice of rugs and fantastic customer service. EVRI lost our first shipment and Melanie dealt with it all brilliant and sent out replacements immediately. Rugs look fantastic. I really like the... See more

Rated 5 out of 5 stars

Ordered 2 rugs for choice I returned 1 the return process was so easy collected and refunded within 24 hours ⭐ The Rug I kept is beautiful rolled out well aim very pleased with the quality and servi... See more


Company details

  1. Home Goods Store

Written by the company

Ruggable is the Original Washable Rug brand, created to make beautiful living effortless. We believe style should never come at the cost of practicality—which is why every Ruggable product is made to handle real life, beautifully. We make beautiful, machine-washable area rugs, runners, doormats, and bath mats. But that’s only the beginning. Our rugs are thoughtfully designed to be nonslip, interchangeable, durable, and stain-resistant—because your rug should suit your lifestyle, not the other way around. Our story began with our patented 2-Piece Rug System: a washable rug cover and a nonslip rug pad that make cleaning up spills, pet accidents, and everyday messes simple. Building on that innovation, we introduced our All-in-One Rug System: a one-piece, machine washable rug with a built-in nonslip backing. It’s our softest, simplest, and most comfortable design yet. From sleek and minimal to bold and statement-making, every Ruggable design is made to suit your space and your lifestyle—so you can let life in and skip the worry.

Ruggable – The Washable Rug Company™

Written by the company

Our stylish, machine-washable rugs are designed in-house but take cues from all over the world. From traditional to modern, bohemian to moroccan, you’ll find a variety of rug sizes, colors, patterns and designs that are perfect for any room.

Free Delivery

Fast and Free delivery for all UK orders

Free shipping applies to standard ground shipping and handling within the UK.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.4

All reviews

(8,615)

1,564 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect purchase

Perfect purchase
We were notified on the progress of our order throughout.
Beautiful rug arrived safely and well packed
Thank you so much!
We will be ordering another rug soon x

28 April 2026
Rated 5 out of 5 stars

I searched high and low for a pale but…

I searched high and low for a pale but washable rug for my living room. The web site showed different sizes but not only just the measurements but how it would fit with different furniture configurations.
My rug came in a square box rather than rolled really tightly then taking forever to unfurl at the edges. It came with clear maintenance instructions. Very quick delivery and surprisingly reasonable considering the quality and size.
I will definitely purchase from them again for a different area

15 April 2026
Rated 5 out of 5 stars

Great product

Bought a very large rug. Have washed it twice at industrial machine at petrol station and it came up great. Don't know why I thought a creamy coloured rug with a giant black floofy dog was a good idea, but so far it works. Told my mum. She also bought a large rug and is delighted with it. Great choice of styles and colours too. Both came when they were expected and no issues with delivery. 100% would recommend.

28 April 2026
Rated 3 out of 5 stars

Rug quality

While from a distance the rug looks great, unfortunately you don't have to be too close to see that the colour doesn't go all the way through so any disturbance in the threads show a big white patch. This makes the rug look cheap quality when it definitely wasn't cheap as a customer. Would not recommend/buy again
No issues with delivery/ordering process

27 April 2026
Ruggable UK  logo

Reply from Ruggable UK

Hello customer,

Thanks so much for your recent feedback on your order.

We are sorry to hear that you are not completely happy with your order! We have forwarded your feedback to our design and production teams.

Again, we apologise for causing you disappointment. Please let us know if you have any further questions or concerns. We are happy to help as best as possible.

Best wishes,
Melanie - Ruggable Consumer Care

Rated 5 out of 5 stars

Lovely rug

Lovely rug, I can see what all the fuss is about now I’ve bought one! Lovely and soft, very much non-slip and all round very impressed.

26 April 2026
Rated 3 out of 5 stars

Great product but

Great product, absolutely bombarded with emails and marketing.

You come across as desperate, in the end I had to unsubscribe.

27 April 2026
Ruggable UK  logo

Reply from Ruggable UK

Hello Paul,

Thank you for your feedback!

We are sorry to hear that you are unhappy with our marketing emails. We understand that you have already unsubscribed; otherwise, we would have recommended this option.

Let us know if you need anything else!

Best wishes,
Melanie - Ruggable Consumer Care

Rated 5 out of 5 stars

Great rugs, great customer service

Great choice of rugs and fantastic customer service. EVRI lost our first shipment and Melanie dealt with it all brilliant and sent out replacements immediately. Rugs look fantastic. I really like the new all-in-one system rugs. Personally I think they are much better than the 2 piece ones that we’ve replaced.

26 April 2026
Rated 5 out of 5 stars

Rugs in triplicate

This is the 3rd rug I've bought from Ruggable. I was impressed by the range of designs and colours and quality of the rugs. I had been a little skeptical of the ability to wash them but when the first one got grubby I took it to the launderette and washed it on a cold cycle and hung it on the line to dry. To my delight it came up looking like new again, so with a dog in the house I'm sold! Service was prompt, packaging of the rug was excellent and the rug itself has outperformed a more expensive rug from a respected high street department store which was not washable and with the local dry cleaners closed there was no way to clean it. So game, set and match to Ruggable!

22 April 2026
Rated 5 out of 5 stars

Top marks.

It was easy to order and delivery was accurate. The rug itself is original and quirky at a great price.I would certainly order from Ruggable again.

24 April 2026
Rated 5 out of 5 stars

Love our new rug

Love our new rug. It is just the right size and the colours are perfect.
It came really quickly. We are extremely happy with it.

24 April 2026
Rated 5 out of 5 stars

Great service

Had an issue with delivery (courier company not Ruggable) and they were so helpful, quick responses. This is our 3rd rug and they are fabulous quality and wash really well

23 April 2026
Rated 1 out of 5 stars

If you are after a rug to lay OVER a…

If you are after a rug to lay OVER a carpet DO NOT use Ruggable!!

22 April 2026
Ruggable UK  logo

Reply from Ruggable UK

Hello Mrs L,

Thanks so much for your recent feedback on your order.

Our Ruggable rugs have the most effective grip on hard surfaces. Whilst many customers successfully use Ruggable rugs on carpeted floors, carpeting reduces the effectiveness of their grip.

Customers who have placed their rugs on carpeted floors have seen the best results when the rug is on low-pile carpet and is anchored to the floor with a sofa or heavy table, and is placed away from heavy traffic areas. Unfortunately, this does not work for everyone.

We share this information on each product page, as well as on our FAQs. We do not have product photos of our rugs on carpet flooring to meet customer expectations.

Please do not hesitate to get in touch if you have any further questions or concerns!

Best wishes,
Melanie - Ruggable Consumer Care

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