Rugby Box Reviews 256

I ordered international tracked delivery but no tracking code was provided.
I tried to contact them several times without reply until several days passed. They committed to provide the tracking code but no later reply.
Finally the order arrived but as per lack of the tracking code I wasn’t able to manage the custom clearance by myself and I got charged by the delivery company this paperwork.
Regarding the shirt it fulfilled my expectations. Very good quality. Satisfied with the product but in terms of customer management it should be improved

Ordered and payed for France V Scotland 6 Nations tickets on 2nd July 2024.
When will they be available please?
Third message sent to them today. Previous 2 unanswered.

Ordered a junior club shirt mystery box on 23rd April and still not received it and no communication as to why there is a delay. Despite emails and messages on Tik Tok to them asking where it is we have had no replies. Terrible customer service. There does not appear to be a phone number to contact them in either.

Placed an order on the 20th November. Delivery was 7-10 days and I still don’t have a top. Customer service is shocking. I’m constantly chasing them up on issue. Promised delivery for Christmas but still no shipping email. Then told on Monday they would post again and would get tracking information that night. Still no email. Ignoring my emails and still no top. I will have a very upset child on my hands. Still waiting!

Easy to order online - quick fulfilment of the order and friendly staff. Cannot fault the experience.

The order wasn't for me so I can't do a review

Easy to navigate Web page and good sale prices offered.
Quick delivery and excellent product.

A trouble free purchase and it was good to see biodegradable packaging. I would use Rugby Box again.

Excellent quality of world cup t-shirts. The size 12 was generous. Received by post next day from ordering. Thank you

Ordered some bits from these guys, which unfortunately didn’t fit. Great support from Si at customer services who sorted a refund and despatched new items the same day. Great experience, thanks Rugby Box!

Great experience with Rugby box - I ordered something that was out of stock just about everywhere else. It was delivered exactly when they said it would be - can't ask for anything else!

Started off great as I ordered two rugby shirts and over an hour later ordered a third. When I got in contact to ask if the second order could join the first from a delivery fee perspective it was too late but Rugby Box refunded delivery charge, great customer service.
When the shirts arrived two were not in original/any packaging. Disappointing as they were to be gifts for my sons. If I had been advised that these were returns or ex display then I could have made a decision. More transparency required, poor customer service.

Excellent company with first class service.
Si (Simon) sorted out a postage issue for us to ensure our son was not going to be disappointed for a Christmas. 5 stars.

satisfied with the product, prompt delivery.

Had to return an item. Explained reason for return and was given a return label straightaway. No issues, and you responded promptly.

Great price fast delivery will definitely recommend and order again

Delivered really quick which I wasn't expecting as it was December , well happy, comfi leggings, this is my 3rd pair 😀