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3.4
6 reviews
Hasn’t replied to negative reviews
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Hi, I’m very happy with Rudy Projects customer service, world class service !
I had a problem with a broken nosepice and emailed customer service in Italy and asked for a spare part.
First a got the wrong one, but with fast a very friendly response from Sara she located the right nosepice and without extra charge sent it to Portugal.
Your responses gave trust. Surly a great company with good people.
A small piece but a great service.
Thank you
I ordered sunglasses with yellow lenses, so they sent the correct frame but a different lens colour. This came with a promise to send the correct lens later; but nothing came after months. No replies to my emails.
One month after payment for prescription glasses from Australia, no reaction, no answers from support, nothing positive and only frustration that well-known brand is so weak operationally
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