The tracking wasn’t showing up for my purchase. Contacted customer service who advised it seemed to have gone missing in the Royal Mail system and sent me a replacement. She advised if the original it... See more
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Designed by an artist, made for you. Makeup Artist Ruby Hammer MBE has distilled her 35+ years in the beauty industry to create an award-winning range of makeup and accessories. Designed to simplify your routine, putting you in control of your beauty. “Abandon the rules. True beauty is not defined by age, colour, size or sex. Personality and self-confidence create individual beauty.” – Ruby Hammer MBE, Creative Director & Founder
Contact info
Ruby Hammer Ltd, W9 1DD, London, United Kingdom
- customercare@rubyhammer.com
- rubyhammer.com
Replied to 83% of negative reviews
Typically replies within 24 hours
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Super quick and generous response to a problem that…
Super quick response to a problem that was my fault Never used Ruby Hammer products before but am super impressed and it is now on repeat order. Brilliant!
The mascara goes on well without clumps
Brilliant product
Brilliant product. Love this mascara. The only non-clogging mascara with good coverage that I’ve found. Be great to sell as just mascara - without the brow definer which I don’t really use.
Fabulous
So impressed with the mascara. The wand is perfect for grabbing every lash. It stays put all day. Washes off easily with warm water. The blush stick is lovely and compact too. Going to try the eye liner next because no eye liner has ever stayed put on me.
Fantastic product- exactly as…
Fantastic product- exactly as described. I’m really hesitant about buying products online but this was a perfect shade and texture- exactly as expected.
I'm a loyal customer
The products and customer service are brilliant.
I bought a lipbalm and blush and am shocked at how richly pigmented they are! They work both on the lip and cheek. Also Ruby Hammer is generous with the weight of product - such value for money.
Customer service helped me with a random question (that was not going to lead to a sale) and they followed up with another email with kind and generous advice. All this even before they knew me, before I'd made my first purchase.
Shipping to me on the other side of the world was express and updates were communicated. When my order arrived, I was shocked to find a substantial and unexpected gift.
All this is how you grow sales and customer loyalty.
Gorgeous Blusher!
I absolutlely love this blusher. I have been toying with the idea of buying the red blusher for a while. Why did I wait so long I just love how it brightens my face especially at this dull time of year. It did take me a week of playing with it to feel confident appying it,now it is my favourite go to blush. Thank you Ruby you are so right about that flush of colour!
The best brush for my short lashes
This is the best mascara. I have small eyes & short lashes and the brush is perfect. My only wish is that you make it in brown too.
I had a problem with my order
I had a problem with my order. It was resolved very quickly and I appreciated that very much. Thank you
Beautiful product
Beautiful product, the lip balms are so lovely with great colours. Very quick delivery too.
Convenient gift.
Product was easy to order, arrived when the carrier said. This product is a gift for someone, I have one and thought they would like one also.
Gorgeous product
Gorgeous product. Arrived quickly. Second time I've bought and will buy again.
I had a problem with
I had a problem with
My order, they were brilliant after I emailed
Them, it was rectified by return of post. Thank you
The best mascara out there!
You can always rely on Ruby Hammer for quality service and goods! No need to go elsewhere.
All you need for everyday and holidays!
All you need for everyday and holidays!
These pencils are brilliant multitaskers lips, lids, cheek and highlighting there is nothing they can’t do!
Thanks Ruby I’ll definitely buy again.
Lovely mascara
I really like the mascara and brow duo, although I mainly ordered for the mascara. It’s lovely, doesn’t flake and goes on easily, coating every lash. It’s perfect for a natural look. I would definitely purchase again.
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