My request for multiple modifications to my schedule was met with a positive, "can do" attitude and then, executed flawlessly. With all of the business challenges that we can face in a day, it is won... See more
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See what reviewers are saying
First time hiring an answering service. Checked with a few. You have the best “by far” contact with Kali Henson. She is not just extremely professional and knowledgeable, but with the best disposit... See more
Company replied
The customer service at Ruby is above and beyond. Thanks to my representative Gina in guiding me through every step of the way.
Company replied
My experience with Ruby has always been excellent. They consistently provide clear guidance on my requests and are always available to help resolve issues and answer any questions I have. We’ve been u... See more
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Company details
Written by the company
24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
Written by the company
- Live Virtual Receptionist & Chat Service
Give us a try!
We're so confident you'll love us, we guarantee it.
Ruby offers a 21-day money-back guarantee upon first use of each service (receptionist and chat) and is either for the first 21 days or the first 500 minutes or 50 billable chats (whichever occurs sooner).
Contact info
555 SE MLK Blvd #105, 97214, Portland, United States
- 844-311-7829
- hello@ruby.com
- ruby.com
The #1 small biz call answering solution
4.6
Excellent
834 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sales team great, answering execution terrible
I fully expected Ruby’s service to work well for our appointment-setting business, but instead it has been a disservice. Had I not recorded calls and reviewed transcripts, I would never have understood how poorly they were handled. In several cases, their responses actually pushed people away from doing business with us.
If all you need is basic message taking and routing, Ruby may work. But if your callers ask even simple questions—like “Do you have a website?”—it’s too much for them. The result is that your company looks like it doesn’t care and has outsourced calls to people with no investment in your business.
Their sales team and onboarding staff are excellent. But the actual execution of the service is, in my experience, 0 out of 5. Callers couldn’t even pronounce our company name correctly, which leaves a terrible first impression. If the person answering the phone can’t say your name right, what does that say about your business?
30 August 2025
Reply from Ruby
We are very sorry to hear about your experience, and we appreciate you taking the time too share such detailed feedback. While it’s good to know our sales and onboarding teams made a positive impression, we regret that the service itself did not meet your expectations. Clear communication, accurate representation of your business, and professional call handling are core standards for us, and it’s concerning to hear we fell short of these.
We take your comments seriously and are already reviewing the training and quality process for your account. Your experience is not the standard we strive for, and we would like the opportunity to discuss so we can work toward a resolution.
Ruby rocks
Ruby rocks. They make us look good with our customers and help me have more time to actually work. It's like having a really professional and friendly and knowledgeable personal assistant! WE LOVE RUBY!
4 August 2025
Unprompted review
Reply from Ruby
Nancy, thank you for the glowing 5 star review! We are thrilled to hear that our support helps you shine with your customers and frees up more of your time to focus on your work. Our goal is to be that professional, friendly, and knowledgeable assistant you can ALWAYS rely on, so it means the world to know that we are hitting the mark! We love working with you too, thanks for making Ruby your trusted partner. Cheers to many more years together.
Ruby is literally the most fantastic…
Ruby is literally the most fantastic answering service I have ever used, and I've been using answering services for over 30 years!
My clients think that they are talking to my office assistant, not a service.
Whenever I have a slight change to make in their script, it is handled effectively and immediately.
I wish all of my providers were as friendly, capable, and caring as Ruby is!
1 August 2025
Unprompted review
Reply from Ruby
Thank you so much for your incredible feedback! We’re honored to hear that, after 30 years of experience with answering services, you’ve chosen us as your partner of choice! It’s wonderful to know that clients feel like they are speaking directly to your office assistant. Our Rubys' friendliness, capability, and care are clearly on display. We appreciate the kind words about our responsiveness, ensuring your needs are met quickly and effectively is always our goal. We truly value your trust and look forward to supporting you and your clients for many years to come.
Ruby has been great!
Ruby has been great! My requests are always promptly returned within minutes. I feel very confident in knowing that my patients have someone competent and reliable to speak with when they call. Very easy process altogether!
30 July 2025
Reply from Ruby
Thank you so much for your wonderful feedback, and your 5 star review! We’re delighted to hear that our team has been able to respond promptly and provide the reliable support you and your patients deserve. Knowing that the process feels easy and seamless for you means a great deal to us. We truly appreciate your trust and look forward to continuing to support you.
Ellie is the best
Ellie is the best! Ellie took the time to not only collect the information she needed but was extremely personable and real while onboarding our company to Ruby. In today's work environment, where people don't care anymore, it was a pleasure to work with Ellie.
29 July 2025
Reply from Ruby
Thank you so much for sharing your kind words! We’re thrilled to hear that Ellie made such a positive impression while onboarding your company. Her personable approach and genuine care truly set the tone for the experience we want every client to have. We will be sure to share your feedback with her, it will mean a lot. We look forward to continuing to support your success.
Best in class
I've been using Ruby for many years and have nothing but good things to say. Even on the rare occasion they make a mistake, they are lightening fast to fix it. I've sampled other services, and none come close to Ruby so far. They are the real deal.
23 July 2025
Unprompted review
Reply from Ruby
Thank you so much for being a loyal Ruby customer over the years! We’re truly grateful for your continued trust and kind words. While no service is perfect, we take pride in resolving issues quickly and thoughtfully. It’s empowering to hear that has been your experience too. Your support means the world to us, and we’re honored to be your go-to team. Here’s to many more years of partnership!
Very friendly and efficient
Very friendly and efficient. Good communicators. Excellent service.
23 July 2025
Unprompted review
Reply from Ruby
Thank you for your wonderful review! We’re so glad to hear you found our team friendly, efficient, and easy to communicate with. Providing excellent service is our goal, and it means a lot to know we delivered that for you. We appreciate your support and look forward to continuing to exceed expectations!
Setup was really easy and the calls…
Setup was really easy and the calls they've taken for us so far have gone well.
10 July 2025
Reply from Ruby
Thank you, Amanda! We are so glad to hear the setup was smooth and the calls have been going well. Thank you for choosing us as your partner. We’re always here to make things easier for you, please don’t hesitate to reach out if you need us.
Reply from Ruby
Welcome to Ruby, we are thrilled to be a part of your journey. As part of our onboarding process, there are a few key pieces that get setup right at the start; including your call forwarding number, which we’re glad to see was shared by your Customer Success Manager. As a new partner, please note that your Customer Success Manager remains available for any additional questions you may have. We’re always happy to help and look forward to supporting your business every step of the way. If there is anything you need or if we can clarify anything further, please do not hesitate to reach out.
A Game-Changer for Solo Law Practice
Ruby’s virtual receptionist service has been a game-changer for my solo law firm. Their friendly, professional receptionists ensure that every client call is answered promptly and warmly, no more missed opportunities or voicemails piling up. As a solo practitioner, having Ruby handle client intake, appointment scheduling, and basic FAQs has freed up valuable time for me to focus on casework. The service is reliable, easy to integrate with my practice management tools, and gives my firm the polished, responsive feel of a much larger operation. Highly recommended for solo attorneys looking to elevate client experience and streamline operations.
10 July 2025
Unprompted review
Reply from Ruby
Thank you for your fantastic review, Michelle. We are thrilled our friendly and professional receptionists have supported your solo law practice, delivering warm and responsive experiences, so you can focus on your caseload. Knowing we have helped to streamline your operations and elevate your firm’s presence means a lot to us. Our Rubys are trained for seamless integration with practice management tools to ensure your firm operates with the professionalism and responsiveness of a larger firm. Your feedback confirms we are delivering on that mission to help business owners focus on what matters most while never missing an opportunity. We truly appreciate your recommendation and looking forward to many years together.
Excellent, Responsive Service – Great Support from Ruby!
We recently requested a protocol update for urgent after-hours calls, and Ruby handled it promptly and professionally. The team was responsive, understood our needs right away, and implemented the changes without any delays. I especially appreciated the clear communication and their willingness to go the extra mile—text alerts, backup call routing, and follow-up were all handled flawlessly. Their service has been reliable and supportive for our clinic operations, and I highly recommend them to any organization looking for dependable answering services.
11 June 2025
Unprompted review
Reply from Ruby
Thank you for much for your kind words, thoughtful feedback and your 5 star review! We are so glad our team could deliver prompt, professional support when you need it most. Creating meaningful connections through reliable service is what we are about. We are thrilled to hear that your recent interactions have not only met but exceeded expectations. Our team takes pride in delivering responsive and personalised service, and it means a lot to know that the communication, follow through and attention to detail made a positive impact on your clinic operations. We’re grateful for the opportunity to support your team and truly appreciate your recommendation!
Exceptional communication and service
27 May 2025
Unprompted review
Reply from Ruby
Thank you, Raymond! We’re so glad to hear you had a great experience. Exceptional communication and service are at the heart of everything we do, and your kind words mean the world to us. We appreciate your trust and look forward to continuing to serve you with care and reliability!
I appreciated the quick response.
14 April 2025
Reply from Ruby
You are welcome. Thank you for trusting us with your business. Please do not hesitate to reach out whenever you need support.
Ruby has been a friend for over 20 years
I have know about Ruby for over 20 years; my former law Partner, Tatum S. Hilmoe has been with Ruby since he passed the Cal State Bar.
All the people I have spoken to at Ruby are regular people with a sense of humor--not stuffed shirts. I have worked at law firms my whole life; I have enough stuffed shirts to last a lifetime.
23 April 2025
Reply from Ruby
Thank you for your glowing review and for being part of our journey for over two decades! That kind of longevity means a lot. We’re proud to have a team of real, approachable people who bring both professionalism and a sense of humor to the table. No starched collars or stuffy vibes here. At Ruby, we believe in the power of genuine human connections, so it’s heartening to know that our approach stands out in the legal world. Your kind words affirm our commitment to “Rock your real” and “Start from the heart”, core values that guide us every day. We’re honored to be part of your inner circle, here’s to many more years of collaboration and shared smiles!
Great customer service!
I received an alert that our account was nearing it's limit for coverage. I called to talk with a representative, and I was able to speak to someone immediately who reviewed our account and provided great advice. I really appreciated the quick response and easy solutions!
21 April 2025
Unprompted review
Reply from Ruby
Thank you so much for your kind words and your 5 star review! We’re thrilled to hear you had such a positive experience with our customer service team. Providing prompt, helpful support is always our goal, and we’re glad we could offer a quick and easy solution for your coverage concerns. We truly appreciate your trust in us and look forward to continuing to support you.
Great Service Experience
We just started service and have already received several complements on the operators professionalism and eagerness to help the callers. This reflects well on Ruby's internal processes and employee training programs.
Also, the sales and onboarding was seamless. Louis is a fantastic account manager, excellent communication and expectation setting.
17 April 2025
Reply from Ruby
Thank you Spencer, for your kind words. We are proud to have a partner like you. We’re thrilled to hear our friendly and attentive Ruby support team have exceeded expectation. Delighted to hear that you are enjoying your experience and thankful that you took the time to share it with us. We’ll be sure to share your kind words with Luis!
Our technology ensures we don’t waste anyone’s time, with the app, you have the flexibility to choose when to have a Ruby receptionist answer or when to forward calls directly to advisors. Using our customized scripts and our exceptional team your feedback is a testament to collaborative success. We appreciate your trust in us and look forward to a long partnership.
Ruby is such a wonderful tool!
Ruby is such a wonderful tool with EXCELLENT customer service for your company! Everyone is always very kind, follow up is excellent and I can rest easy knowing they are handling our phone calls. Bri helped me out with going over our minutes being used and definitely help me understand what plan we should use. Not only was that great, she said she’d follow up with me in a week…and she did! It’s hard sometimes to get people to actually follow up, so excellent work Bri!
16 April 2025
Unprompted review
Reply from Ruby
Thank you so much for your kind words and fantastic review! We’re thrilled to hear that you’ve had such a positive experience with Bri and that the service has given you peace of mind. It's an honor to be a trusted extension of your business and we look forward to many more years working together. We’re always here to help and are grateful for the opportunity to support your needs. Thanks again for support.
Excellent review of my current program and suggestions to make it better.
I was given an excellent evaluation of my current program, made suggestions I had not thought of to improve it. Just a super review toward costing me less money, not more.
14 April 2025
Unprompted review
Reply from Ruby
Thank you so much for your glowing review, Bruce! We’re thrilled to hear our friendly and attentive Ruby support team have exceeded expectation. Your trust means the world to us, and we are honored to continue being a reliable part of your businesses success. We look forward to many more years of partnership.
From the introduction with Christina…
From the introduction with Christina Urban and the onboarding with Nicholas Fox everything was perfect and seamless! Both were equally professional and knowledgeable on the product and my needs. Very friendly and thorough. I left both meetings feeling great about my choice.
7 April 2025
Reply from Ruby
Thank you so much for your wonderful review. Welcome aboard, we are happy to have you. We’re thrilled to hear that your experience with Christina and Nicholas was seamless and professional. It’s music to our ears to hear that they were able to address your needs and make you feel confident about your choice. Your feedback makes our day, and we couldn’t be more excited to continue supporting you. Thanks again for choosing to partner with us and for sharing your experience. Please do not hesitate to reach out.
Tyrese G is a star!
Tyrese G went the extra mile for us and answered a customer's query for us.
I deeply appreciate the customer service!
31 March 2025
Unprompted review
Reply from Ruby
Thank you so much for taking the time to highlight Tyrese’s exceptional effort! We truly appreciate going the extra mile to assist as well. The dedication to providing excellent customer service does not go unnoticed, and we’re grateful for their commitments to ensuring our customers are well taken care of.
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