a good range of gates online and we found the ideal curved top side gate at a reasonable price . It had to be made but we were kept well informed of progress and within 2 weeks we were contacted by th... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ruby UK were excellent from start to finish. I had looked at other companies for my cladding requirements and been given some crazy quotes. They were superb, offering various products at what I consid... See more
Company replied
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... See more
What a lovely company! Really well organised company, great options, great website, excellent quality product, fast delivery.... and remarkable value for money!! All in all perfect! Ruby UK are... See more
Company replied
Company details
Written by the company
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Contact info
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, United Kingdom
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4.5
Excellent
2K reviews
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wood quality was poor
Wood quality was poor, 18 out of 78 peices of Larch which cost £1200 were unusable due to damage, customer service was good as they agreed to replace 7 of them and a edging peice with delivery the following week.
24 February 2026
Reply from Ruby UK
Hi Jim,
Thank you for taking the time to leave us a review on Trustpilot. We’re really pleased we were able to arrange replacement lengths for you, and we’re sorry that some of the original lengths were not up to our usual standard.
I can see that the replacements have now been delivered, but if there’s anything further we can help with, please don’t hesitate to get in touch. We always want our customers to have a positive experience, and we hope we were able to put things right for you. 😊
Kind Regards
Kate
Ruby
Kept in the loop from quote to delivery
From quote to delivery I was kept in the loop with the progress of my order, my gates turn up at the time promised, although I did have a problem with the vehicle tracking, it seemed that the lorry was stuck on the m5 when actually it was outside of my drive🙃. The gates were as promised and look great on my driveway.
19 February 2026
Reply from Ruby UK
Hello,
hank you for your detailed review.
We’re delighted to hear that you were kept well informed throughout the process and that your gates arrived as promised and look great on your driveway.
We appreciate your feedback regarding the vehicle tracking and will certainly take this on board, as we understand how important accurate updates are.
Thank you again for your kind comments—we really appreciate your support and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Great service. Great price
This was the second time that I ordered some timber from Ruby UK. First time I ordered it went very well with delivery as planned and so as I needed to get some kore timber, I was very happy to go back and order more from Ruby UK. I am sure I will be ordering more from them.
24 February 2026
Reply from Ruby UK
Hi Matthew,
Thank you for your continued support.
We’re delighted to hear that your first order went smoothly and that you were happy to return to us for more timber. It’s great to know you’ve had another positive experience.
We truly appreciate your loyalty and look forward to assisting you with your future orders.
Kindest Regards,
Lydia
Ruby
The staff were friendly and very…
The staff were friendly and very helpful
The quality of the timber was good and delivered in good time
19 February 2026
Reply from Ruby UK
Hi Mark,
Thank you for your kind review.
We’re delighted to hear that you found our staff friendly and helpful, and that you’re pleased with the quality of the timber and the delivery time.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hi Richard,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality and accuracy of the measurements, and that you found it great value for money.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Reasonable cladding supplier
We use them to supply materials for our latest garden room project. Mixed bag experience, some good and some bad things.
Good:
- good price
- short lead time
- early morning delivery
- reasonably dealt with after-sale issues
Bad:
- Some of the cladding planks were covered in mold and could not be used.
So we had to call them back and sort out the issue with the planks that we couldn't use. They sent us a replacement swiftly and without issues.
Not great that our schedule was messed up since we couldn't fit the cladding when we were planning to, but to be fair, they dealt with the issue as best as they could.
We will probably use them again on the next project.
17 February 2026
Mouldy, wet, unusable shed.
Very friendly sales team and good delivery, (although delivery truck contained many faulty returns, so guess should have been suspicious then). Shed went mouldy within a short period of time and panels are wet inside. When contacted they said other customers have had to make modifications for similar reasons suggesting design is not fit for purpose and or wood not adequately treated. They do not offer any warranty so left with mouldy, wet, leaky, unusable shed.
7 March 2026
Unprompted review
Reply from Ruby UK
Hi Claire,
Thank you for taking the time to leave us feedback. I’m very sorry to hear you are unhappy with your shed.
Please do reach out to us so we can look into this for you and get something sorted! 😊
Kindest Regards
Kate
Ruby
Deliv ery was ridiculously early
Deliv ery was ridiculously early. The shed is flimsy at best
16 February 2026
Reply from Ruby UK
Hi Mike,
Thank you for taking the time to leave us a review. I’m sorry to hear that you were unhappy with your order.
I have sent you an email so we can discuss this further and get the issue resolved for you. I look forward to hearing from you soon. 😊
Kind Regards
Kate
Ruby
Disappointing.
Timber was completely soaked on arrival. Timber was not accurately cut to the correct length the variation was wild.
19 February 2026
Reply from Ruby UK
Hello Tom,
Thank you for taking the time to leave us a review. I'm very sorry to hear there were issues with the timber.
I have sent you an email so we can discuss this further and get something sorted for you! My apologies again, and I look forward to hearing from you. 😊
Kindest Regards
Kate
Ruby
Great quality product
19 February 2026
Reply from Ruby UK
Hi John,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality of the product. Your feedback is greatly appreciated.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
A great quality product and very…
A great quality product and very reasonably priced.
It appears very sturdy and well made.
Extremely pleased with my purchase.
18 February 2026
Reply from Ruby UK
Hi Anna,
Thank you for your wonderful review.
We’re delighted to hear that you’re pleased with the quality and value of your purchase, and that it feels sturdy and well made. It’s great to know you’re extremely happy with it.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Reply from Ruby UK
Hi Micheal,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with your gate and that it looks great in place. It’s great to know you’re happy with its solid build.
Please feel free to get in touch if you need anything further.
Kindest Regards,
Lydia
Ruby
The company is legit and deliver but...
The company is legit and deliver. I had a first delivery that went fine, but the second was disappointing. The planks were packed fine but when I opened, the planks in the middle were very wet with a lot of verdigris. I will clean it and it will be probably fine, but not nice to see... I mean, all you want when you get wood delivered is good quality, otherwise you go to B&Q.
18 February 2026
Reply from Ruby UK
Hello David,
Thank you for taking the time to leave us a review. I'm really sorry you received some lengths that were not up to scratch!
I have sent you an email so we can discuss this further and get that all sorted for you. I look forward to hearing from you! 😊
Kind Regards
Kate
Ruby
Over all service was fantastic
Over all service was fantastic, quality of the shed is really good, would definitely recommend Ruby Sheds.
18 February 2026
Reply from Ruby UK
Hi Kevin,
Thank you for your wonderful review.
We’re delighted to hear that you were pleased with the overall service and the quality of your shed. It’s great to know you would recommend Ruby Sheds.
We hope to hear from you again soon.
Kindest Regards,
Lydia
Ruby
Superb Gates and Excellent Customer Service
Excellent company to deal with. Alexandra kept me updated throughout the entire order process. Delivery was smooth, arrived on time and everything was in perfect condition. The gates look superb and are clearly very well made. I would highly recommend Ruby.
9 February 2026
Reply from Ruby UK
Hi James,
Thank you for your wonderful review.
We’re delighted to hear that you had such a positive experience with us and that Alexandra kept you well informed throughout your order. It’s great to know that delivery went smoothly and that everything arrived in perfect condition.
We’re especially pleased that you’re happy with the quality of the gates and how they look.
Thank you for your recommendation—it’s truly appreciated. We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Very good pleased with the product and
Very good pleased with the product and. Service
12 February 2026
Reply from Ruby UK
Hello,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with both the product and the service. Your feedback is greatly appreciated.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Straight forward and very quick turn…
Straight forward and very quick turn around on product, which was also made to a high standard
12 February 2026
Reply from Ruby UK
Hello,
Thank you for your kind review.
We’re delighted to hear that you found the process straightforward and that you were pleased with the quick turnaround. It’s great to know the product met your expectations in terms of quality.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Great service and quality of product
17 February 2026
Reply from Ruby UK
Hi Matei,
Thank you for your kind review.
We’re delighted to hear that you were pleased with both the service and the quality of the product. Your feedback is greatly appreciated.
Do let us know if there’s anything else we can help with.
Kindest Regards,
Lydia
Ruby
Excellent service as usual
Excellent service as usual great communication and helpful delivery service. Delivery addressee is disabled and the timber was left exactly where asked leaving access for her wheelchair. The shadow gap cladding looks great.
11 February 2026
Reply from Ruby UK
Hi Mr Morris,
Thank you for your wonderful review.
We’re delighted to hear that you were pleased with the service, communication, and delivery. It’s especially important to us that deliveries are handled with care and consideration, so we’re glad our team was able to place the timber exactly as needed.
It’s also great to hear that the shadow gap cladding looks fantastic.
We truly appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Poorly Made Gate
I bought a timber gate from this firm. Wish I had been at home when it was delivered, I would have sent it back. Flimsy and cobbled together by some halfwit, that could not be bothered to sink in the fixing nails or drive fully in the screws. Absolute garbage, now consigned to the tip!
1 March 2026
Unprompted review
Reply from Ruby UK
Hello Paul,
Thank you for taking the time to leave us a review. I'm very sorry to hear of the issues with your order.
Please do reach out to us so we can get this resolved for you; we would not want you to be unhappy with the product and would like to get this sorted! 😊
Kindest Regards
Kate
Ruby
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