Rubix Drums Reviews 542

Was just in to grab a hi hat clutch for the drummer in my band before a gig. Very good customer service and quick in and out sale. Will definitely be back!

A great drum shop staffed by folk who know their job well

Clear website, great product photos. Good prices and quick response to questions. Great service.

Great store. Lots of choice, knowledgeable and friendly owner, and the showroom is drum heaven.

Love this place.The service you get is second to none.They stock absolutely everything you need at a very reasonable price.Nothing is to much trouble and you can actually try out the kits and symbols in the shop with no pressure sales techniques.I highly recommend the symbols they produce themselves as they sound out of this world.They also have a recording studio upstairs you can hire out which I use at least once a week complete with 2 full size kits that are definitely the best kits that I've played and ever heard.Definate 5 stars from me.

Having been a pro drummer from 20 years now .. having Rubix drums is a luxury: great treatment from Bence and Roy and co.
A huge range of gear, new/ vintage/ second hand (refurbished and well looked after).

Everything you can imagine to support your collection of drumming gear. If it wasn’t for physical shops like this we will have nowhere at all to try the products before buying!! Plus you buy with no pushy sales man, instead you get great advice and honest customer service.

Don’t buy from business who have NO PHYSICAL showroom with real people giving you real advice (like amazon etc) : support shops like this or we will never be able to try before we buy.

I always felt like an amazing experience to pop round to Rubix !!! Will recommend without hesitation! A dream come true!!!

Awesome to work with!
Very kind and passionate about their work.
Also available at requests.

I recommend this store!

Helpful staff, comprehensive display of products: drums, cymbals, accessories etc., with the facilities to try them all out.

EXCELLENT SHOP. I FOUND WHAT I WANTED.

What an amazing shop, proper old school drum store run by great knowledgeable drummers, for drummers…
Thanks boys

Great Drum Shop one of the best l’ve seen. Very helpful & attentive staff. Loads of good gear, 2 floors full of it.

very friendly and knowledgeable
neat and tidy show room

Don’t waste your money here.

They don’t keep what they promise!

They keep telling you the cymbals are on the way. They keep telling you they will make videos for you to choose the cymbals you want.

They keep promising they will send you a gift because you we’re waiting for so long!!

It’s all sweet talk! They never did what they promised! No videos, no gift, and finally I got some heavy (really bad cymbals) I didn’t ask for.

And this is the worst part!!
When the cymbals finally arrived after 10 weeks of waiting, They sent me the exact opposite of what I ordered!!?

I told them specifically to send the best thin and washy jazz cymbals They got!!! AndI got really heavy, thick, really bad sounding rock cymbal’s.
I ordered extra light weight!

I wrote them my frustrations, and then a long dialogue on email took place.
Here They treated me like a spoiled kid. Telling me my attitude and my frustration was unacceptable and bla bla bla.

Well, I’m 56. Been playing since I was 11. I’m from Berklee (professional performance Jazz drummer)
I was the drummer in Junior Senior (Move your feet) touring all over the world! I been playing on more than 400 albums, and I have made 4 price winning indie jazz albums in my own name!

And this shop told me that I don’t know how to handle a cymbal!

I thought This joke of a deal ended when I returned the cymbals! But no!
Now they told me I put marks and fingerprints on them and they charged 25% of the return!

I never played these cymbals. I only hold them in my hands to tap the finger sound, and then I put them back in the bags. They sounded really really bad. Not in tune, weight issues from bad hammering! Really really bad cymbals! In my opinion, they should never be sold to anyone.

Well they sent me pictures of the returned cymbals and yes, there were black marks on them! I don’t know were they came from! I did not make those marks!

I think the marks were caused by the cold whether! It’s freezing outside at the moment, and the cymbals were 2 weeks under transportation from Denmark to Budapest! (The cold can actually harm certain cymbals) I have seen it before.

But whatever! The really sad thing is that this shop is so determined to tell me and you, that they did everything by the book! And they did nothing wrong!

That’s not true.
And it all comes down to one thing!
If they had the made the videos as promised, this argument would never had happened. I would never have bought those cymbals, and most importend. My frustrations would never had happened!

And finally here comes another warning! If you order from outside the UK, you won’t get the money back that you paid in tax! Its 1/4 of the final amount you loose just there.
(This is a fact i Think customers deserves to know!)

So this adventure was very expensive for me, (I also had to pay for the return to Budapest.)

I actually find this hole deal completely ridiculous and i won’t recommend this drum shop to anyone!

And btw I don’t regret being angry! And I don’t regret the things I wrote. And I don’t care that they feel the need to publish that. They caused all the problems themselves.

I even apologized twice for my frustrations but they didn’t care! They asked for it!

(Just read the respond from the shop)

It’s not correct I never received any kind of gift. And I did never got the videos as promised.

Videos that would had saved me from all this mess!

Good Pricing, quick delivery, what I require usually in stock too A++

Absolutely fantastic, Awesome, Brilliant service .
Thanks
From IAN PORTER.

Two times I have ordered from Rubix. Both times the delivery time was 1/3 of the estimated delivery time. 5 days overseas. The snare wires were extremely well packed, Thick carton and TRIPLE packed! Should I complain about I had to spend two whole minutes unpacking? ;-)
Absolutely recommend, outstanding service!

Rubix has brilliant customer service and very knowledgeable staff who know everything you need to know about drums! I personally love the brands they offer such as Rohema and ZYN. I can say I will be using these brilliant brands a lot more, they are made with love and sound amazing! If you are ordering online Rubix has a very fast shipping system!
100% recommend.

Didn’t realise this place had been here so long and now Bell Percussion and Wembley Drum Centre have closed will definitely be back they have some classic used equipment as well as new.
Tony