The service from Rubberonline was great, they went oit of their way to deliver my foam tiles to me the next day ( I stay in Cape Town) because I neede them urgently for my Play Therapy practice. The... See more
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Review summary
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Great service, even over the festive period when many businesses are closed. Delivery and product were outstanding and as indicated on the order. Very helpful web assist as well from service staff. Pr... See more
Company replied
Rubberonline was amazing to work with. Their products are very well priced and easy to order via the website. Once payment was made the order was packed and shipped very quickly. The goods arrived qui... See more
Company replied
Rubber online has amazing products and excellent customer service. I ordered rubber mat tiles for my home gym and was delighted with how fast they were delivered and by their excellent quality. Second... See more
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Company details
Written by the company
Rubber Online is a premier supplier of high-quality rubber products in South Africa, offering a comprehensive range including sheeting, flooring, hoses, and more. Our commitment to quality and reliability sets us apart, as we source our products from reputable manufacturers to ensure durability and performance. With a user-friendly website, customers can easily browse and purchase products online, supported by our exceptional customer service and expert advice. At Rubber Online, customer satisfaction is paramount. We prioritize timely delivery and competitive pricing, guaranteeing a seamless experience for our clients. Our reputation for reliability and efficiency has made us a trusted partner across various industries, whether customers require industrial-grade sheeting or specialized hoses for automotive applications. Experience the convenience and quality of Rubber Online today. Visit our website to explore our extensive inventory and discover why we're the preferred choice for rubber products in South Africa.
Contact info
UNIT 101 1 WYNDOVER RD, CNR BELVEDERE RD AND WYNDOVER CLAREMONT, 7708, Cape Town, South Africa
- 0870125543
- service@rubberonline.co.za
- rubberonline.co.za
4.8
Excellent
177 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Fantastic product and great service
Fantastic product and great service
11 November 2024
Unprompted review
Reply from Rubberonline
Hi Will! Thank you so much for your amazing 5-star review! We’re ecstatic to hear you’re loving both our product and the service you received. Your feedback truly fuels our passion and motivates us to keep delivering excellence every day. We’re incredibly grateful for your support and can’t wait to continue exceeding your expectations. Thanks for choosing RubberOnline!
The ordering process was super easy
The ordering process was super easy, great communication throughout the process with speedy delivery! Great quality product! Thank you Rubberonline!
8 November 2024
Unprompted review
Reply from Rubberonline
Hi Nicole! Thank you so much for your incredible feedback! We’re absolutely thrilled to hear that your ordering experience was smooth, communication was top-notch, and your delivery was speedy! At Rubberonline, we’re dedicated to providing only the highest quality products, so it's amazing to know we hit the mark for you. Thank YOU for trusting us – we can't wait to serve you again in the future!
If you ever need anything else, please don’t hesitate to reach out. We're here for you!
Thanks again for the kind words and support!
Outstanding and efficient service with…
Outstanding and efficient service with quality products.
4 November 2024
Unprompted review
Reply from Rubberonline
Hi! We're overjoyed to hear that you found our service outstanding and our products are up to your standards. Your feedback motivates and inspires us to keep striving for excellence. Your support is highly valued, and we look forward to serving you again in the future!
Happy
Easy online ordering, good quality product. We have bought 5 mats over 2 orders to date.
11 October 2024
Reply from Rubberonline
Hi! Thank you so much for your amazing review! We’re thrilled to hear that you found our online ordering easy and that you’re happy with the quality of our mats. We appreciate your support and loyalty - buying five mats is truly a testament to your satisfaction. If you need anything else or have any questions, feel free to reach out. Happy shopping!
Amazing Products
Great quality product, I did 1 box of the grass tiles and 1 box of the wooden tiles just to test try them out, extremely happy with the product, packaged well. Seamless order from start to finish. Great customer service.
Will definitely be ordering again.
Highly recommended.
29 September 2024
Unprompted review
Reply from Rubberonline
Hi Kimone! Thank you so much for your wonderful feedback! We're delighted to hear that you’re happy with both the grass and wooden tiles. It's great to know that our packaging and customer service met your expectations. We truly appreciate your recommendation and look forward to serving you again in the future. If you have any questions or need assistance with your next order, please feel free to reach out!
Flexible barriers
Great service
Easy to use website
Payment procedure swift and safe
Product purchased excellent
19 September 2024
Unprompted review
Reply from Rubberonline
Hi Ricardo, Thank you for your fantastic feedback! We're delighted to hear that you found our service great and the website easy to use. It's wonderful to know that you had a smooth payment experience and are pleased with your product. We appreciate your support and look forward to serving you again!
A really easy process from start to…
A really easy process from start to finish with lots of personalised follow up. And I really like the rubber tiles we got- the most neutral coloured foam option I could find for our playroom, I'm really happy with it!!
10 October 2024
Unprompted review
Reply from Rubberonline
HI Jessica! Thank you so much for your wonderful review! We’re thrilled to hear that our foam tiles are a hit in your playroom. It’s great to know that they provide a safe and comfortable space for playtime. If you have any more feedback or need assistance in the future, please don’t hesitate to reach out.
I had an outstanding experience with…
I had an outstanding experience with Rubber Online! Their customer service is top-notch-responsive, friendly, and the willingness to go the extra mile was admirable. Their communication throughout was excellent and I would recommend them to anyone looking for reliable service and quality products.
26 September 2024
Unprompted review
Reply from Rubberonline
HI Mitch
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you had an outstanding experience with us. Our team takes pride in providing responsive, friendly service and it’s great to know we were able to exceed your expectations. We truly appreciate your recommendation and look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out!
Great products and customer service
The process of ordering online we quick and easy and delivery occurred much quicker than expected. My order arrived with a splitter which made a small hole which I fortunately got bigger. The service I received when arranging the exchange was better than I could have hoped. They were so helpful and called multiple times to ensure everything had run smoothly and that I was happy with the replacement. The mats are of such good quality that even before the exchange I planned to order a second one and once again the ordering and delivery was so easy.
16 September 2024
Unprompted review
Reply from Rubberonline
HI Dominique
Thank you so much for your wonderful 5-star review! We're thrilled to hear that the ordering process was quick and easy for you, and that our team was able to go above and beyond in handling the exchange. We sincerely apologize for the issue with the initial delivery, but we're glad we could resolve it to your satisfaction.
Your kind words about the quality of our mats and the exceptional service you received mean a lot to us. It’s great to hear that you’re already planning to order more! If you ever need anything in the future, please don't hesitate to reach out. We're here to help!
Great Customer Communication
I really appreciated the communication involved in completing my order: emails were quickly responded to with clear answers to questions I had; an initial phone call from someone in sales was very helpful as well to outline the buying process through the website in order to get an accurate quote.
Receipt of payment was swiftly acknowledged and delivery of my order happened faster than initially expected, with a product of high quality.
The only suggestion I have is related specifically to the product I bought, a rubber interlocking tile: the website lists it as 500mm x 500mm (with 4 tiles providing a square meter of coverage).
The actual tile is slightly smaller than that (and even when taking into consideration that there may be shrinking/contraction due to cold, it would be useful to include the inside measurement of the tile - i.e. not the measurement from the outside of the interlocking edge). When 2 tiles interlock, you lose a few centimeters, so that 2 tiles aren't 1000mm wide, but closer to 950mm.
5 September 2024
Unprompted review
Reply from Rubberonline
HI Andre
Thank you so much for your detailed 4-star review! We truly appreciate your kind words about our communication and service. It's wonderful to hear that the process—from initial contact to delivery—was smooth, and that our team was able to provide clear and helpful information along the way. We're also glad to know the product exceeded your expectations in terms of quality and delivery speed.
We value your constructive feedback regarding the dimensions of the rubber interlocking tiles. Your suggestion to include the inside measurement when calculating coverage is very insightful, and we will certainly review how we present this information on our website to ensure clarity for future customers.
Thank you again for sharing your experience with us, and if you have any further questions or needs, feel free to reach out. We're always here to help!
Quick effortless excellent
6 September 2024
Unprompted review
Reply from Rubberonline
Hi Monique
Thank you so much for your glowing 5-star review! We're delighted to hear that you found our service quick, effortless, and excellent. It's wonderful to know that we made the process easy for you, and we look forward to continuing to provide the same level of service in the future. If you ever need anything else, don’t hesitate to reach out!
Reply from Rubberonline
Hi
Thank you so much for your wonderful 5-star review! We're delighted to hear that you were pleased with both our service and product. Providing high-quality products and excellent customer service is always our top priority. Your feedback means a lot to us, and we look forward to serving you again soon!
Quick response
28 August 2024
Reply from Rubberonline
Hi Mark
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you appreciated our quick response. Our team always strives to provide timely and helpful service. We look forward to assisting you again in the future!
Reply from Rubberonline
Hi Richard
Thank you so much for your kind review! We're thrilled to hear that your order arrived on time and met your expectations. Your satisfaction is our top priority, and we look forward to serving you again soon!
Nice and easy
Clear and easy to use website... Good service and communication. Delivery was a bit slow, however we live out of a city and I suspect it was on the Courier side
7 August 2024
Reply from Rubberonline
Hi Candice
Thank you so much for your incredible review! We’re thrilled to hear that you had such a positive experience with our service, ordering process, and website. Ensuring that every step of your journey with us is smooth and enjoyable is our goal, and we’re so glad to know we succeeded. We do however apologize for the slow delivery and will ensure to provide your feedback to our logistic partners. Your feedback motivates us to keep up the great work. If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again!
The on line purchase process was quick…
The on line purchase process was quick with no problems.
7 August 2024
Reply from Rubberonline
Hi Ivonne
Thank you so much for your fantastic review! We’re delighted to hear that you found our ordering process smooth and easy. Making sure our customers have a hassle-free experience is a top priority, so it’s wonderful to know we hit the mark. If you ever have any questions or need further assistance, we’re here to help. We look forward to serving you again!
from the moment I placed my order (and…
from the moment I placed my order (and this was my first time so I was a bit nervous) I felt comforted by the level of communication that happened to make me feel like I was in good hands. Customer service was excellent, delivery swift and the products were as expected.
13 August 2024
Unprompted review
Reply from Rubberonline
Hi Nathalie
Wow, thank you so much for your detailed and thoughtful review! We're absolutely thrilled to hear that you had such an amazing experience with our service delivery. Your kind words mean the world to us, as we strive to provide the best service possible to our customers. We're so glad we could meet (or exceed) your expectations. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again!
Kept me updated about the delivery
Kept me updated about the delivery. Happy with their service.
2 July 2024
Reply from Rubberonline
Hi Lorraine
Thank you so much for your wonderful review! We're delighted to hear that you were pleased with our service delivery. Providing top-notch service is always our goal, and it’s fantastic to know we succeeded in your case. If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again in the future
The service was exceptional
The service was exceptional. I ordered my product a d it was delivered.
17 July 2024
Unprompted review
Reply from Rubberonline
Hi, Carol
Thank you for your feedback! We're glad to hear that you found our service exceptional and that your order was delivered to your satisfaction. We strive to ensure a smooth and efficient experience for all our customers. If you have any other needs or questions in the future, please feel free to reach out. We appreciate your support and look forward to serving you again!
We received an excellent service
We received an excellent service, from the moment we enquired in-line, and placed order, till to delivery, the service was literally spontaneous.
15 July 2024
Unprompted review
Reply from Rubberonline
Hi, Andile
Thank you for your kind words! We are thrilled to hear that you had an excellent experience with our service from inquiry to delivery. Your satisfaction is our top priority, and we are glad we could meet your expectations. We look forward to serving you again in the future!
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