Great customer service
I’m a drum teacher and requested some MP3’s as I had misplaced the CD’s - they back to me with download codes for all three books. Excellent service and very friendly.
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RSL Awards is a global awarding organisation, offering exams and qualifications in music and arts. RSL's mission is to create a wide range of innovative, contemporary arts qualifications and resources across the world that are engaging and inspiring to learn and teach. Rigorous by design but flexible in nature, they are exciting, industry relevant and progress oriented.
Harlequin House, TW11 8EE, Teddington, United Kingdom
I’m a drum teacher and requested some MP3’s as I had misplaced the CD’s - they back to me with download codes for all three books. Excellent service and very friendly.
They charged me despite canceling.
I canceled my subscription, but they charged me nevertheless, and refused to give me a refund. Terrible customer service. Stay away!
Cancelled our 10 year olds drumming exam due to a problem with the venue, but didn't notify us until 8 hours afterwards. We sat in the studio for an hour waiting pointlessly, after a 30 minute journey.Their response was indifferent and casual, just saying that it will be rescheduled.
Appalling customer service!
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