Beautiful flowers, packed very good. Arrived on time in very good condition
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I didn' t received the command. It was delivered to another address. I do not recovery my command after I went to the address where I suppose that was delivered, like Mr.Martin's suggestion . I l... See more
Company replied
High Quality Just in time Custome service high Positive feedback from people who received Rozen.NL bouquet 💐 Value for your money Absolutely worth trying 😉
Easy to order and possibility to get flowers even in Saturday. Nice packing, noneed to worry how to bring them without damaging flowers. And MOST important - Roses looks amazing.
Company details
Written by the company
Bestel eenvoudig uw rozen online via rozen.nl. Dagverse rozen direct van de kweker. Verser kan niet! De meeste rozen zijn in Nederland gekweekt. Daarnaast halen we een gedeelte (vooral de geverfde rozen) uit Ecuador. Ook daar doen we alleen zaken met de betere kwekers. Gratis bezorging door heel Nederland boven € 125,-
Supersnelle levering Dagvers!
Op werkdagen - Vandaag besteld (tot 11:00 uur) Morgen in NL + BE bezorgd.
Bestel tot 11:00 uur, en in de meeste gevallen kunnen we ook die dag versturen. De volgende dag geleverd in Nederland en België, ook op zaterdag. (we zijn wel afhankelijk van de prestaties van de koeriers. Afhalen is dagelijks mogelijk maar wel in overleg, want we hebben geen winkel.
Contact info
Middel Broekweg 29, 2675 KB, Honselersdijk, Netherlands
- 0654301138
- info@rozen.nl
- rozen.nl
4.3
Excellent
2K reviews
Replied to 35% of negative reviews
Typically replies within 1 week
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Hello
Hello, I ordered flowers to be delivered a week ago because I wanted them to be delivered on the 14th of Valentine's Day, but I received a letter from the delivery man that flowers will not be delivered today Thank you for such a service I want my money back I don't need your flowers
a very bad company, I will write to everyone, tell everyone how incompetent they are, never order flowers from them, they will never deliver
13 February 2023
Unprompted review
Reply from Rozen.nl
Dear Mihaly,
Thank you for the kind review. I will explain again here what I told you before when you were screaming to me. The package was prepared by us in time and given to the courier. During the sorting process a mistake was made and it ended up in the wrong van. Due to the sorting error, which is never convenient and specially with Valentine's day, your roses arrived a day late.
BEST FLORIST IN NETHERLANDS
This company helped me to ensure that my daughter received her roses for her birthday. They went ABOVE & BEYOND, for this I thank you!
15 December 2022
Terrible packaging it came broke and…
Terrible packaging it came broke and already open and 1 day late
29 November 2022
Reply from Rozen.nl
Thanks a lot. We make them fresh so you can keep them longer.
Excellent customer service and really v…
Excellent customer service and really v pleased with gorgeous flowers. Big thanks to Martin and hope to purchase in future.
2 August 2022
Great service and super quick delivery
Great service and super quick delivery! The rose petals were perfect for our wedding day!
19 June 2022
Perfect - as always!
The roses came in time and outstanding quality. We love the black roses, they are really special!
9 May 2022
Reply from Rozen.nl
Thanks Nuria. That's how we try to make the difference.
It was not delivered correctly and was…
The first day the delivery person came to our house and rang the doorbell and said he had a package for us, so we unlocked the door and waited inside, but no one came, so we went downstairs and looked around, no package, no delivery guy. Yet I got a text saying it had been delivered. I contacted costumer service and he said me We've prepared a new rose for you. and deliver it tomorrow. I said I would just wait a day. On the second day, he said delivery person would send me a short message five minutes before he would deliver it, but I didn't get it. We waited at home all afternoon. The delivery person didn't come, so I send a text saying no one came. On the third day, I got an email saying they couldn't deliver due to bad weather. It’s can’t help. On the fourth day, 10 minutes before the delivery was actually made, I received an email saying the delivery was completed.
I was sad again, but the delivery man came soon thereafter and I received the rose. The rose arrived withered and with thorns untreated. My friend injured her finger and we were sad to see the rose starting to die. Three days after it arrived, most of the petals were already damaged.
Do you really want to pay for this kind of service?
You all should pay more attention to the problem of delivery companies.
The service of delivering flowers should not be something that makes people sad.
A few days later, customer support informed me that the first package had been found and that it turned out to be a mistake by the shipping company. They took into consideration that the result was not satisfactory to me and refunded. It took a while, but in the end, they were sincere in their response.
22 February 2022
Reply from Rozen.nl
I am very sorry to read such a terrible review. As a matter of fact the first day the delivery was made to your place, but you were not able to locate them. We started an investigation with the courier, but we are still waiting for a reply. Because we feel responsible for our customers and are looking for customer satisfaction, we decided to send a new shipment of roses. No questions asked, we paid for the roses and the second time courier charges. This same evening it was not delivered since there was nobody home. By mail and text you are notified about the aproximate delivery time. Friday there was a new attempt, however, deliveries were delayed or postponed due to the storm and weather code Red. Finally on saturday you were able to take the package with roses. When ordering roses, thorns are to be expected. Some have more and some have less. We don't remove them all, because each thorn removed makes a wound and is a possible source for bacteria. So I hope you understand this. I hope next time it will be better, If you contact me in advance I will give you a discount to make it up with you.
flower was well packed n time of…
flower was well packed n time of delivery was right on time
i love ya service
12 January 2022
I ordered edible roses for a cake…
I ordered edible roses for a cake decoration. They promise seme day delivery, I still ordered 2 days in advance jsut to be sure. I received my flowers 6 days later when they were not needed anymore.
15 December 2021
Very good services
Very good services! High quality roses! I will definately come back!
30 November 2021
Perfect levering optijd
10 November 2021
I ordered rose petals for my friends…
I ordered rose petals for my friends wedding, and they were beautiful! They arrived perfectly on time and wonderfully fresh. Highly recommended!
20 October 2021
Reply from Rozen.nl
Thanks Paige for your friendly comments. Looking forward in serving you again in the future.
Very helpful staff on very short notice…
Very helpful staff on very short notice and perfect condition petals!
17 October 2021
Reply from Rozen.nl
We always deliver where others can't. This is because of our extensive logistics network and our urge to make it happen no matter what.
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