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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Be aware that Royaura is a Chinese company. The products ship out of China using sketchy delivery services. The shirts are cheaply made with thin nylon material and the fit is a bit large and baggy.... See more
The quality and presentation of the products is excellent . I do get confused on pricing and sales items but that may be just me . Also keeping up with the status of order is sometimes difficult on th... See more
Company replied
Purchase and delivery went smoothly. It’s the shirt itself, and how it is presented online, that is the problem. The website says the shirt is linen, made from 100% natural fiber. That’s a lie! The la... See more
Company details
Written by the company
About Royaura.com Royaura was founded out of a desire to change what menswear brands look and feel like in 2021. Since its founding, with professional customer service, we are developing rapidly in global scope, winning recognition and trust from customers throughout the world, especially North America
Contact info
Switzerland
- royaura.com
3.8
Great
1K reviews
Replied to 24% of negative reviews
Typically takes over 1 month to reply
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Perfect shirt
The shirt arrived in time for a family visit it fit perfect and I got a compliment from my mother-inlaw she wanted to know where I got the beautiful shirt and the material is worryfree I have ordered about 10 shirts and I'm going to order more thank you keep up the good work.my first order was DHDDF00420520
25 December 2025
Unprompted review
Reply from Royaura
Thank you for your feedback! It’s great to hear that you’re enjoying multiple pieces from our collection.
We strive to offer versatile and high-quality items that work well together.
We hope you continue to enjoy your selections and find new favorites.
Some of the coolest
Some of the coolest, coolest shirts ever. I love them. The quality is also top notch
16 September 2025
Unprompted review
Reply from Royaura
We really appreciate your feedback! It’s wonderful to know that the quality and craftsmanship of our product stood out to you.
Every piece is designed with attention to detail, and we’re glad it shows.
We can’t wait to bring you more items you’ll love.
Good shirts, great service!
Great shirts and a reasonable cost and I have yet to be down by the level of customer service they provide. Order DHDD00410533. My rep Jessie has been amazing and makes every order process flawlessly and with a personal touch. Couldn't ask for a better experience!
11 December 2025
Unprompted review
Reply from Royaura
We appreciate your kind words about our support team!
Providing responsive and helpful assistance is extremely important to us.
Thank you for letting us know we succeeded, and we hope to continue exceeding your expectations in future interactions.
Excellent site
The quality and presentation of the products is excellent . I do get confused on pricing and sales items but that may be just me . Also keeping up with the status of order is sometimes difficult on the site but I am always assisted “ in person” on WhatsApp . The products are excellent and beautifully designed . I have had numerous positive comments from people. Thanks to Jessie for always assisting me . I have ordered many times and will continue.
10 December 2025
Unprompted review
Reply from Royaura
We really appreciate your feedback! It’s wonderful to know that the quality and craftsmanship of our product stood out to you.
Every piece is designed with attention to detail, and we’re glad it shows.
We can’t wait to bring you more items you’ll love.
I love your clothing
I love your clothing, particularly your vivid shirts. Your delivery estimates need much improvement. It is understandable since they are manufactured in China.
However, it’s worth the wait.
10 December 2025
Unprompted review
Reply from Royaura
Thank you so much for your kind words. We’re thrilled to hear that your experience with Royaura met your expectations.
Delivering high-quality products and reliable service is always our priority and we will continue to improve in the future
We look forward to serving you again and hope you continue to enjoy our collection.
Without a doubtVery positive about Royaura shirts
Without a doubt, the shirts that i have ordered have been beautiful. The colors and design has been outstanding. The shirts were shipped promptly although it does take 2-3 weeks coming from China.
I worked with Cathy in Customer Service and she may have been the BEST customer service person i have ever worked with. She was responsive to my needs.
It is also wonderful that the shirts can go in the washing machine and dryer to avoid spending money in taking them to the cleaner.
11 December 2025
Unprompted review
Reply from Royaura
We appreciate your kind words about our support team!
Providing responsive and helpful assistance is extremely important to us.
Thank you for letting us know we succeeded, and we hope to continue exceeding your expectations in future interactions.
The shirts are soft wash great no…
The shirts are soft wash great no ironing I wear one everyday the colors are great
My wife says I’m a true old man have been for three years have about 40.I think have bought for friends as well they love the quality as well several of my church buddies wear them Cathy ,is the best 🌺🌺🌺 she keeps up with my orders, A very good asset for them. sincerely Dan Eldridge
9 December 2025
Unprompted review
Reply from Royaura
We’re delighted to hear that you’re enjoying the way the item looks and feels!
Our goal is to combine style, comfort, and quality, and it’s rewarding to know we achieved that for you.
Thank you for your support, and we hope you continue to enjoy our products for years to come.
Excellent customer communication and…
Excellent customer communication and tracking information. Fast shipping and delivery. Quality shirts with great selection of designs.
I am very happy with my order #DHDDF00416928 - thank you so much 😁
2 December 2025
Unprompted review
Reply from Royaura
Thank you for sharing your experience. We’re glad your order arrived safely and on time.
We carefully select our shipping partners to ensure smooth delivery for every customer.
We hope your next order is just as seamless, and we look forward to serving you again.
My experience
The first time I received my first order i was really impressed with how well the shirts were made. I wonder why it took so long for the shirts to ship until I realized that the shirts are not made until they are ordered and also you don't work on weekends. Put that aside I really love the shirts. I have bought 6 shirts.
I have working with Sophie in customer service and she is great. Have been passing out some of your business cards to people who show interest in the shift I am wearing.
I would like for you to provide a video on your website on how the shifts are made. That would go a long way to show customers how they are made and the quality put into making them.
7 December 2025
Unprompted review
Reply from Royaura
We’re so glad your experience with Royaura was positive!
We love hearing from customers who enjoy our products.
If you have any suggestions or want to explore more styles, feel free to reach out anytime.
Royaura is a scam
Royaura is a scam and they need to be shut down!
20 November 2025
Unprompted review
Reply from Royaura
Hi there,
We take such accusations very seriously. After reviewing our records, we could not locate any order or communication related to your name.
We operate transparently and have clear customer support channels. If you have an unresolved issue with an actual order, please contact us at support@royaura.com
so we can verify and help.
Thank you.
I have been buying on line for many…
I have been buying on line for many years from China and it is, by far, the worst experience ever. They f...ed delivery address and then ask me to resolve it when they used the worst possible (cheapest...) carrier. Morever, thec replu I get feel they are from inexperienced vactors who can't even bother to read the issue's history. Please AVOID at all cost!...
15 November 2025
Unprompted review
Reply from Royaura
Hi there,
Thank you for sharing your feedback. We are sorry to hear about your experience, but we would like to clarify the situation for transparency.
After reviewing your order, the delivery issue occurred because the shipping address provided was incomplete, which prevented the carrier from completing the delivery. Our team contacted you and the carrier to try to resolve the address problem as quickly as possible.
Since the order could not be delivered due to the incorrect address, we issued you a full refund as soon as the package was returned to us.
We understand your frustration, but we want to assure you that:
We used a standard international carrier
The shipping failure was due to the incomplete address, not the carrier choice
Our support did respond and processed your refund promptly
If you need any additional assistance or would like to place a new order with the correct address, please reach out to us at support@royaura.com
— we’re always happy to help.
Thank you.
Bought some of these shirts
Bought some of these shirts. Not even remotely close to what represented by royaura. Tried to return. Good luck with that…. Avoid like the plague.
1 August 2025
Unprompted review
Reply from Royaura
Hi there,
We’re sorry to hear that the shirts did not meet your expectations. We take product quality and customer satisfaction very seriously.
Regarding your return request, our team has reached out to you multiple times to assist with the return process, but we have not yet received a reply. We are fully ready to help you resolve this, including arranging a return or providing another suitable solution.
Please check your inbox (and spam folder) and reply to our email, or contact us directly at support@royaura.com
so we can complete the process for you as soon as possible.
We are committed to making this right and look forward to hearing from you.
Thank you.
FOLLOW UP REVIEW
FOLLOW UP REVIEW: I HAVE APPROX. 15 SHIRTS FROM ROYAURA...WAS GONNA ORDER MORE...HOWEVER THE 15 SHIRTS I HAVE ARE LIKE NEW, LIKE THEY JUST CAME OUT OF PACKAGING. ARE SOME OF THE BEST QUALITY SHIRTS I OWN. WIFE LIKES THE FACT SHE DOESN'T NEED TO IRON ANY OF THEM. AND, "NO" I AM NOT AFFILIATED WITH CO. AT ALL
5 November 2025
Unprompted review
Reply from Royaura
Thank you so much for your kind words. We’re thrilled to hear that your experience with Royaura met your expectations.
Delivering high-quality products and reliable service is always our priority.
We look forward to serving you again and hope you continue to enjoy our collection.
Not what they are supposed to be/scammers
The shirts I ordered were supposed to be cotton/linen blends. One shirt out of three has the legally required content label and it says cotton 65%/polyester 35%. It feels like plastic. The other two have no content label but they also feel like they are not a cotton/linen blend. At first they said they would refund my money and I said fine, when I got the refund I would cancel my dispute with my credit card company. They then said they would give me 40%. I said I would let my dispute continue and they came back with 50%. I did not respond and they can deal with the bank now. Highly recommended to not do business with bait-and-switch scammers and sellers of illegal merchandise. Federal law REQUIRES all garments to be clearly labeled as to their content.
1 November 2025
Unprompted review
Reply from Royaura
Hi there,
We’re sorry to hear about your concerns regarding the shirts you received. We take product labeling and compliance very seriously and strive to provide accurate descriptions for all our garments.
After reviewing your order, we note that our team has communicated with you regarding a resolution. A refund was issued for the items in question, reflecting our commitment to resolve any legitimate concerns. Please note that all future credit card or bank-related disputes are handled through the respective financial institution, and we will fully cooperate as required.
We value transparency and compliance and encourage any customer with questions about fabric content or labeling to contact us directly at support@royaura.com
. We are always willing to review and address any verified issues promptly.
Thank you for your feedback.
Complete Scam
Took a month to receive my order and the shirt is nothing like the one I ordered. I will use it to do yard work in or paint
29 October 2025
Unprompted review
Reply from Royaura
Hi there,
We’re sorry to hear that your experience with your recent order did not meet your expectations. We strive to provide accurate product descriptions and timely delivery for all our customers.
Shipping times can vary depending on the destination, and we apologize for any delay. Regarding the product, if the shirt does not meet your expectations, our support team is happy to help with a return, exchange, or refund. Please contact us directly at support@royaura.com
so we can resolve this promptly.
Thank you for your feedback, as it helps us improve our service and product information.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. Shady at best!!!! Just received two shirts that do not match the photos posted on their website, one of the shirts isn't even close to what I expected to receive. Hassel to get ahold of them too! You'll be sorry if you order from them as you won't get what you expect. Going to disput this with my credit card company too.
27 October 2025
Unprompted review
Reply from Royaura
Hi there,
We’re sorry to hear that your experience with your recent order did not meet your expectations. We strive to provide accurate product descriptions and timely delivery for all our customers.
Regarding the product, if the shirt does not meet your expectations, our support team is happy to help with a return, exchange, or refund. Please contact us directly at support@royaura.com
so we can resolve this promptly.
Thank you for your feedback, as it helps us improve our service and product information.
Stay away from this company
I gave this company one star because I couldn't go any lower. I ordered two shirts, but got only one. When I got the ONE, it was not the material I expected & emailed them (as instructed) to set up a return. Their only response was another ad to buy from them. If you have to buy from them, do it thru Amazon (like I should have) so that you can return without any problems.
1 October 2025
Unprompted review
Reply from Royaura
Hi there,
We’re very sorry to hear about your experience and appreciate your feedback. For your order, items were shipped in multiple packages to ensure timely delivery and protect item quality. Sometimes tracking updates can cause confusion when packages arrive separately.
We also take product expectations seriously. If the item you received does not match the description or your expectations, our support team is happy to assist with a return, exchange, or refund. Please contact us directly at support@royaura.com
so we can resolve this promptly.
Your feedback is valuable to us and helps improve our service and communication for all customers.
Waited about 25 days
Waited about 25 days. Shirts never arrived. Refund received (NOT through Royaura, but rather thru my Credit Card Co.). I will NEVER be enticed again by their flashy on-line ads. If their service was as skillfully executed as is their advertising, they's be a 'go-to' company. Instead, they suck.
24 October 2025
Unprompted review
Reply from Royaura
Hi there,
We’re sorry to hear about your experience and appreciate your feedback. We understand that waiting for an order can be frustrating. After reviewing your case, we note that a full refund was issued for your order, and we cooperate fully with financial institutions when a dispute is filed.
At Royaura, we always strive to provide accurate product information and reliable service. If you ever wish to place another order or have questions about shipping or products, our support team is happy to assist directly at support@royaura.com
.
Your feedback helps us continue improving both our service and communication with customers.
Think twice, no, three times before purchasing
I had purchased a few retro shirts from Royura prior and these were fine shirts for the price. Not Tommy Bahama, but polyester, cool, sporty shirts. My recent order arrived the shirts looked nothing like the photo which showed a denim-looking shirt. It arrived as a shiny, polyester shirt. Trying to get a refund is a nightmare! Still trying to work through it and I have spent way too much of my time on it. do yourselves a favor...go to Amazon and shop where no one gives you the third degree on returning a product you aren't satisfied with. AND, use a credit card that backs your purchase and you can lodge dispute with.
22 October 2025
Unprompted review
Reply from Royaura
Hi there,
We’re sorry to hear that your recent order did not meet your expectations. We strive to provide accurate product descriptions and images, but we understand that color, texture, or material can sometimes appear differently on screens.
Regarding returns and refunds, our team is always ready to assist and ensure customers receive proper support. We encourage you to contact us directly at support@royaura.com
with your order details so we can help resolve this as quickly as possible.
We appreciate your feedback, as it helps us improve product descriptions and the overall customer experience.
Very bad customer service experience
Very bad customer service. I had to return a shirt & 40% refunded after I had to pay for UPS. I will never order from this company again
7 October 2025
Unprompted review
Reply from Royaura
Hi there,
We’re sorry to hear that your recent experience did not meet your expectations. We understand that returning items and managing shipping costs can be frustrating.
Our standard return policy allows for partial refunds in certain situations, and we strive to handle all returns promptly and fairly. If you feel your case was not resolved to your satisfaction, our support team is happy to review it further. Please contact us directly at support@royaura.com
so we can work with you toward a resolution.
We appreciate your feedback, as it helps us improve both our service and return process.
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