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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality and design of the products, with some noting the excellent materials and craftsmanship. The customer service is frequently praised, with several individuals highlighting specific representatives for their responsiveness, helpfulness, and dedication to resolving issues. Ordering is generally considered easy, and many are satisfied with the delivery times, especially considering the international shipping. However, some people were dissatisfied with the product descriptions, finding that the actual material of the shirts differed from what was advertised, often feeling like polyester instead of natural fibers. There were also concerns about sizing, with some finding shirts ran larger or smaller than expected, or that the sizing did not conform to US standards. A few customers experienced issues with order accuracy, receiving incorrect items or incomplete shipments, and some noted that delivery services could be slow or problematic.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the excellent quality,... See more

Order

Reviewers mention ambiguous feedback about order experiences. While many customers praise the easy ordering... See more

Quality

Users describe ambiguous interactions with quality. Many consumers praise the very good quality, fantastic... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the incredible, helpful, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers report smooth purchases and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Order review shows details of the item order blacked out in email confirmation page. After product delivery delay message sent to me, I went to their delivery status page and entered my email and ord... See more

Rated 3 out of 5 stars

Be aware that Royaura is a Chinese company. The products ship out of China using sketchy delivery services. The shirts are cheaply made with thin nylon material and the fit is a bit large and baggy.... See more

Rated 4 out of 5 stars

The quality and presentation of the products is excellent . I do get confused on pricing and sales items but that may be just me . Also keeping up with the status of order is sometimes difficult on th... See more

Company replied

Rated 2 out of 5 stars

Purchase and delivery went smoothly. It’s the shirt itself, and how it is presented online, that is the problem. The website says the shirt is linen, made from 100% natural fiber. That’s a lie! The la... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Custom T-Shirt Store

Written by the company

About Royaura.com Royaura was founded out of a desire to change what menswear brands look and feel like in 2021. Since its founding, with professional customer service, we are developing rapidly in global scope, winning recognition and trust from customers throughout the world, especially North America


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 24% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Helpful Staff

When I heard back from customer service regarding timing of my order, they were helpful and offered additional coupons and discounts to thank me for a little extra patience. When the shirts arrived they were as expected with nice fit.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

AWESOME Customer Service!

I had purchased multiple shirts in one order and one shirt in particular wasn't in with the others when I received my shipment.

I contacted them and was assured that my shirt was on it's way, as it had been out-of-stock when I had initially ordered it, and sure enough it arrived a short time after I had contacted them.

I have had nothing but a great experience with all of the shirts I have purchased and with the customer service department when I needed to contact them, which was just this one time by the way.

Will definitely be purchasing more shirts from them in the future.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Best shirt quality and customer experience ever

I have been getting shirts from Royaura for awhile now. There shirt quality and customer service has always been the best. They really take the time to make sure the patterns line up perfectly, seams are sold and button holes too. I have bought so many shirts from them I have a person I work with all the time. I wanted to buy a shirt for a coworkers but he is a very big guy. I know Royaura make big sizes but they were not offering the shirt I wanted in his size, 6x. I asked Cathy if they ever made bigger shirts on request and told her about the shirt I wanted. She checked and said they would. Told me what I needed to do to order it. Even my last order DHDDF00423397 was being delayed at the factory, Cathy had been tracking my order and sean it was taking to long. She just on her own asked if they would expedite my order. I always feel like a VIP when I hope with them.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I had ordered an incorrect size and…

I had ordered an incorrect size and needed it corrected. They did this for me and also identified where I had ordered an incorrect size but did not realize it. They asked about it and corrected it for me also. Great help.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product easy fit beautiful colors…

Great product easy fit beautiful colors very large book of choice even cross shirts I have many brothers at church wearing them 5 star products easy to wash and wear if theirs an issue I have a representative to help she’s wonderful 🙏

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Impeccable Customer Service!

I’ve purchased several time with Royaura and have my trusted customer service contact Cathy keep me up to date (from manufacturing to final delivery). It’s a first class service that adds that special touch!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

I have been purchasing shirts through…

I have been purchasing shirts through this company for about 5 years now excellent quality size is exact and very very good selection of all holidays and just regular stuff highly recommended

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

I had been looking at Royaura shirts and told my wife that I wanted them, but I did not get them for Christmas. So, I went ahead and placed an order myself, and then I found out my wife had placed an order, but they had not yet arrived.

I contacted Cathy at Royaura; she took care of the duplicates and removed them from my second order. Great Customer Service!

I received my wife’s order, and all the shirts well fit and looked great. When I received the second order, I found that one style, (3 shirts, different colors), appeared to be incorrectly sized as they would not come close to fitting. I contacted Cathy and she was able to get management's approval for a refund for the 3 shirts. Again, Great Customer Service!

Thank You Kathy

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Ordered

Ordered. Trying to track it. Used their tracking link and it says it doesn't exist though I copied and pasted the info from THEIR EMAIL

29 January 2026
Unprompted review
Rated 5 out of 5 stars

The designs are amazing

The designs are amazing. Jessie always helped me with my orders. The materials are very good. I always be a very happy customer because of your customer service.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

My rating is zero!!

My rating is zero!!! I ordered over 200€ worth of clothing 14 months ago. I NEVER received the merchandise I paid for, and after countless emails back and forth, with the same bs response every time: we will look into it and reimburse you, I have NOT received my money back!!!
It is the WORST experience I have ever had shopping online.
Don’t trust Royaura!!!!!!!

27 January 2026
Unprompted review

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