I have used royal vapes online before but this time I went to the shop in Stratford upon Avon. My partner was after some nic salts but is indecisive and when she saw the amount available a bit confus... See more
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Review summary
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Had a problem with nic salt bottle tops ( could not undo them). Contacted royal vapes, who responded straight away, and will endeavor to make sure that all will be well in future. Delighted with effic... See more
Company replied
Their shipping is speedy so no long wait when running low. I managed to get my favourite flavour which everywhere else was sold out (it’s been discontinued 😢) so have stocked up and will be get... See more
Company replied
Cannot recommend enough.Brill fast delivery.Always updated on journey of my order.Item itself is superb.Def say use Royal Vapes to every vaper.👍
Company replied
Company details
Written by the company
Warwickshire's No 1 Vape company, offering competitively priced products and unrivalled service online and in stores.
Contact info
United Kingdom
- contact@royalvapes.co.uk
- royalvapes.co.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and friendly staff
Very helpful and friendly staff .
Plenty of choice and good advice on the best products for us.
3 June 2026
Unprompted review
Reply from Royal Vapes
Thank you for taking the time to leave us a review Ethan.
It's great to hear that our team was able to help you find the right products and that you enjoyed the range of options available. We take pride in offering approachable, knowledgeable support so customers can make confident choices that suit their needs.
We really appreciate your support and hope to see you again soon!
Reply from Royal Vapes
Thank you for your fantastic review Michelle!
We’re really pleased to hear you found the service easy to use and that your order arrived quickly. Your support and 5* rating are greatly appreciated.
We look forward to serving you again soon!
Great company great price and fast…
Great company great price and fast delivery thanks again guys
27 May 2026
Unprompted review
Reply from Royal Vapes
Thank you for your fantastic review Patrick!
We're delighted to hear that you were happy with our prices and fast delivery service. Providing great value and getting orders to our customers quickly are things we work hard to achieve, so it's wonderful to know we've met your expectations.
Thank you again for your support and for choosing Royal Vapes. We look forward to serving you again soon!
Very helpful lady I spoke with in the…
Very helpful lady I spoke with in the Stratford upon Avon shop. Very knowledgable and proffessional.
21 May 2026
Unprompted review
Reply from Royal Vapes
Thank you for taking the time to leave us such a lovely review Ben.
We're delighted to hear that you received helpful, knowledgeable, and professional service from our team in Stratford-upon-Avon. We take great pride in providing excellent customer service, so it's wonderful to know that your experience reflected this.
We will be sure to pass your kind comments on to the team member involved. Thank you again for your support, and we look forward to welcoming you back soon.
The best vape shop on the market
This is a good business and I thank them for all they have done for me especially the management whom really reached out to me and resolved my issues.
I order from there all the time and leave tips for the hard working staff.
I would fully recommend this business as they are professional and prompt and there customer services is the best I have experienced.
Great people great company and amazing products.
27 May 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your kind words and continued support Jhon. We truly appreciate you taking the time to share your experience with us.
We are incredibly grateful for the feedback regarding our management team, customer service, and staff. It means a great deal to hear that you feel supported and well looked after by the team.
Thank you again for your loyalty, generosity towards our staff, and recommendation of our business. We look forward to continuing to provide you with great service and products in the future.
Royal vapes have always delivered on time & treat their customers respectfully.
Royal vapes have always delivered exactly what I have ordered on time,I cannot thank them enough to which I would recommend to anybody to shop from their they do look after their customers.
8 May 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your kind words and continued support Michele!
We’re delighted to hear that you have consistently received your orders on time and that you feel well looked after by our team. Providing great service and treating our customers with respect is extremely important to us, so your feedback truly means a lot.
We really appreciate your recommendation and look forward to serving you again in the future 😊
very quick delivery and very good price…
very quick delivery and very good price and choice for eliquid.
customer service is excellent
the place to go for e juice
18 May 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your great review Wael!
We’re really pleased to hear that you were happy with the quick delivery, pricing, and wide choice of e-liquids available. It’s also fantastic to know that you found our customer service excellent.
We truly appreciate your support and look forward to serving you again soon!
Love Royal Vapes
Love Royal Vapes they are so reliable,value for money and the staff are really helpful and friendly too.
Thankyou Royal Vapes
20 May 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your kind review David!
We’re really pleased to hear that you find Royal Vapes reliable and good value for money, and that our team have been helpful and friendly.
We truly appreciate your support and look forward to serving you again soon 😊
Cannot recommend enough.Brill fast…
Cannot recommend enough.Brill fast delivery.Always updated on journey of my order.Item itself is superb.Def say use Royal Vapes to every vaper.👍
16 May 2026
Unprompted review
Reply from Royal Vapes
Thank you for your fantastic review Andy!
We’re thrilled to hear you had a great experience from delivery to product quality.
Your recommendation means a lot to us, and we truly appreciate your support!
I’ve used royal vapes in Warwick and…
I’ve used royal vapes in Warwick and Leamington for a long time. They always have good stock of hardware and Ejuice. Their staff are brilliant and very knowledgeable. And as I live local the free delivery is an absolute winner. I’m a very loyal customer where great service is concerned. And you only tend to get that with independent retailers and businesses.. keep it up guys.
15 May 2026
Unprompted review
Reply from Royal Vapes
Thank you for being such a loyal customer Yazzy!
We’re so pleased to hear you’ve consistently had great experiences with both our Warwick and Leamington teams. Your kind words about our staff and service really mean a lot to us.
Thanks again for your support, we look forward to serving you again soon!
Very good thanks
5 May 2026
Unprompted review
Reply from Royal Vapes
Thanks for your feedback Scott, we’re pleased everything met your expectations!
Great staff member and great customer…
Great staff member and great customer service
7 May 2026
Unprompted review
Reply from Royal Vapes
Thank you for your kind words Jamie!
We’re thrilled to hear our team made a positive impression and provided great customer service. We truly appreciate your feedback.
Excellent service from start to finish
7 May 2026
Unprompted review
Reply from Royal Vapes
Thank you for your kind words Stewart!
We're delighted to hear you had an excellent experience from start to finish. We really appreciate your support and look forward to serving you again.
Very good thank you ordered and was…
Very good thank you ordered and was ready the next day.highly recommended
21 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for your great feedback Ben!
We’re really glad your order was ready so quickly and that you had a positive experience. Your recommendation means a lot to us, and we hope to see you again soon!
Smooth and reliable
Since I cam cross Royal vapes my mind was at peace. The products always available. Delivery same day or u can collect from the nearest shop . The staff are very polite and professional.
You can win points and redeem them to money .
Thank u from the bottom of my heart
Keep it up 👍
Kind regards.
Karim baya
26 April 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your thoughtful review Karim!
We’re really pleased to hear that you’ve had a positive experience with Royal Vapes and that both our in-store service and delivery options have made things easier for you. It’s great to know you’re enjoying the availability of products and making use of the rewards points too.
Your kind words about our team mean a lot, and we truly appreciate your support.
We’ll definitely keep doing our best to maintain the same level of service for you.
I ordered online nili one month …
I ordered online nili one month before, still not received. I got email
We are really sorry for the delaye our shipping regency has had some issue lately so they now require insurance for all parcels safety insurance fees of £70 sent directly to thire department thanks for the understanding
3 April 2026
Unprompted review
Reply from Royal Vapes
****EDIT******
After reaching out to our customer services team it has been established that this customer has left a review for the incorrect store, this was meant for a London based company called 'Royal Vape House'.
We have helped them locate the correct store details so they can resolve this matter with them directly.
Thank you for your review.
Unfortunately, we have been unable to locate an order or any previous correspondence using the details provided. We would kindly ask that you reach out to our support team directly so we can better understand the issue and assist you further.
Our contact is: contact@royalvapes.co.uk
Please also note that we do not charge insurance fees on parcels. For international orders, customs may request taxes or duties, which are outside of our control and are outlined in our delivery policy on our website.
We look forward to hearing from you so we can help resolve this matter.
The staff in the shop have been really…
The staff in the shop have been really helpful and the product I buy are very good
9 April 2026
Unprompted review
Reply from Royal Vapes
Thanks for your kind words!
We’re really pleased to hear the team in the shop has been helpful and that you’re happy with the products you’ve bought.
We appreciate your support and look forward to seeing you again soon!
Great Service
Quick, easy and delivery was same day
Very straightforward!
20 April 2026
Unprompted review
Reply from Royal Vapes
Thanks so much for your great review James!
We’re really glad to hear you found everything quick and easy, and that the same-day delivery worked well for you.
Thank you for your support and hope to see you again soon!
Great selections and great…
Great selections and great knowledgeable service
14 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for your kind review Tania!
We’re delighted to hear you were happy with both the selection and the knowledgeable service.
We really appreciate your support and look forward to serving you again soon.
customer service is fantastic always…
customer service is fantastic always friendly and courteous would highly recommend
13 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for your great review John!
We’re really pleased to hear that you find our customer service friendly and courteous. Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to helping you again soon!
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